Leasing Manager

Bozzuto; Annapolis, Northern (MD, KY); On-site; USD 53,000 - 62,000; Full time

Benefits offered by this job

Health & Wellness Benefits

Paid Time Off

401(k) Retirement Plan

Tuition Reimbursement

Employee Resource Groups

Job summary

Bozzuto in Annapolis, MD is seeking a Leasing Manager to lead the Sales and Marketing Associate team and drive monthly leasing quotas while boosting resident retention through exceptional service.

You will implement outreach, coordinate with marketing, train staff, and maintain positive experiences for residents, vendors, and prospects. Weekend availability is required and compensation includes an annual salary range of $52,530 to $61,532 USD with a comprehensive benefits package.

Qualifications

• 4 year college degree or equivalent relevant experience.
• Previous Leasing experience in the multi-family industry.
• 1-3 years of business to consumer sales experience in a Property Management, Retail or Hospitality environment.
• 1-3 years of phone sales experience.
• 1-3 years of customer service experience.
• Industry experience highly desired.
• A customer-focused mentality.
• Sales aptitude.

Responsibilities

• Generate new leases and achieve monthly sales quotas.
• Motivate, train and lead sales and service team to reach leasing goals.
• Conduct follow ups per lead with a conversion ratio of 8% to onsite appointments.
• Follow up with a phone call to every prospect within 24 hours of a property tour and email within 48 hours.
• Maintain a closing ratio of 30%.
• Generate a minimum of one outreach event weekly.
• Work with Bozzuto’s marketing team to coordinate overall company branding.
• Know competitors and differentiate Bozzuto’s product and people in the marketplace.
• Articulate the value proposition of the property.
• Deliver a positive and consistent in-person experience with all prospective customers.
• Set up monthly meetings with local employers to provide packets and cultivate partnership marketing.
• Update property Facebook page three times per week.
• Shop all competition within the immediate competitive set quarterly.
• Review monthly market surveys and be knowledgeable of content.
• Complete weekly competitive set survey.
• Report property deficiencies to the appropriate manager.
• Respond to, follow up on and close work orders when applicable.
• Ensure lease paperwork is accurate.
• Administrative duties as assigned.
• Deliver timely and remarkable customer service to community residents.
• Attend resident social events.
• Interact with all constituents in a professional and courteous manner.
• Remain calm and friendly when resolving customer issues.
• Vigorously resolve or communicate resident concerns and issues.
• Working weekends three weekends per month with two days off during the week.

Skills

Leasing experience

Sales experience

Customer service

Phone sales

Communication skills

Education

4 year college degree or equivalent

Job description

At Bozzuto, every team member shares a deep commitment to doing good for those around us. We live this each day by designing, building, managing and maintaining one-of-a-kind residences. Whether it’s the talent within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team members.

Our people are dedicated to delivering exceptional experiences to everyone we serve including each other. This shared purpose drives us to excel in every role and fosters a welcoming, inclusive workplace where teamwork thrives. Guided by our core values of concern, creativity, passion and the pursuit of perfection, we are inspired and empowered to reach higher, unlock our full potential and be truly extraordinary.

Primary Responsibilities:

You are responsible for achieving and exceeding monthly sales quotas and contributes to meeting the property’s targeted resident retention goal by providing remarkable customer service. You will lead the Sales and Marketing Associate team to generate revenue for properties through sales and renewal activity.

As a Leasing Manager, your primary responsibilities include:

• Generate new leases and achieve monthly sales quotas
• Motivate, train and lead sales and service team to reach leasing goals
• Conduct 3 follow ups per lead with a conversion ratio of 8% to onsite appointments.
• Follow up with a phone call to every prospect within 24 hours of a property tour. Additional follow up via e-mail to take place within 48 hours.
• Maintain a closing ratio of 30%.
• Generate a minimum of one outreach event weekly.
• Work with Bozzuto’s marketing team to coordinate overall company branding.
• Know competitors and be able to leverage the Bozzuto product and people as a differentiation in the marketplace
• Proficiently articulate the value proposition of the property.
• Deliver a positive and consistent in person experience with all prospective customers.
• Set up monthly meetings with local employers to provide packets of information about the community and cultivate partnership-marketing opportunities.
• Update property Facebook page three times per week.
• Shop all competition within immediate competitive set quarterly.
• Review monthly market surveys and be knowledgeable of content.
• Complete weekly competitive set survey.
• Report all property deficiencies to appropriate manager.
• Respond to, follow up on and close work order requests when applicable.
• Ensure lease paperwork is accurate.
• Administrative duties as assigned.
• Deliver timely and remarkable customer service to community residents.
• Attend resident social events
• Interact with all constituents (residents, staff, clients, vendors) in a professional and courteous manner.
• Remain calm and friendly when resolving customer issues or interacting with upset customers.
• Vigorously resolve or communicate resident concerns and issues
• Working weekends when prospective residents are out looking for their new home—three weekends per month with two days off during the week.

What You Bring to Us:

• 4 year college degree or equivalent relevant experience
• Previous Leasing experience in the multi-family industry
• 1-3 years of business to consumer sales experience in a Property Management, Retail or Hospitality environment
• 1-3 years of phone sales experience
• 1-3 years of customer service experience
• Industry experience highly desired
• A customer-focused mentality
• Sales aptitude

This position is eligible for additional bonus opportunities.

Salary Range

$52,530 — $61,532 USD

When you join Bozzuto, you're not just accepting a job; you are becoming part of a community that cares about your overall well-being and professional growth. We recognize that our team members are the core of our business, and we are committed to taking care of them so they can deliver outstanding experiences to our residents. In addition to an award-winning culture, our benefits take into consideration everything from career development, retirement, family matters and health and wellness.

Working on our team and in this position, you can expect:

• Competitive compensation.
• Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
• Paid leave. We provide 20 days of paid time off plus holidays.
• Retirement planning. We offer a 401k program with a company match.
• Tuition reimbursement. Plus, many other programs to support career development and growth.
• A place you belong. We proudly offer a diverse range of employee resource groups, providing opportunities for our employees to connect over shared experiences, backgrounds, and cultures.

Bozzuto is proudly an Equal Opportunity Employer.

Bozzuto uses AI-enabled tools to enhance candidate sourcing in the recruitment process by helping identify qualified candidates for open positions.