Leasing Consultant - Silver Springs, MD (The Veridian)

Equity; Silver Spring (MD); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid vacation and company holidays

Housing discounts

Job summary

Vivmark Residential in Silver Spring is seeking a Leasing Consultant to help market our community and nurture relationships with prospective residents. You will respond to leads, share information on availability, pricing, location and amenities, and guide tours to close leases while delivering outstanding service.

You'll play a key role in maintaining property appeal, coordinating move-in activities, and ensuring resident satisfaction.

Qualifications

• High school diploma or equivalent.
• Strong customer service orientation with retail or hospitality experience.
• Excellent communication and interpersonal skills.
• Proficiency in property management software and Google Suite.
• Valid driver's license if operating a vehicle (varies by location).
• Knowledge of federal and state apartment housing laws.
• Smartphone usage may be required for some roles.

Responsibilities

• Proactively responding to sales leads, promoting the community by addressing resident needs and providing information on availability, pricing, location, and amenities.
• Inviting and scheduling prospective residents for community tours, employing effective selling techniques to close deals.
• Supporting community marketing efforts by positively influencing online presence, offering input on advertising campaigns.
• Explaining lease provisions and community policies, ensuring move-in activities and conducting orientations for new residents.
• Ensuring resident satisfaction and loyalty through prompt communication and proactive issue resolution.
• Efficiently managing leasing documents, processing payments, and ensuring completion of move-in procedures.
• Work Schedule: Tuesday-Saturday: 9am-6pm with Sunday & Monday Off

Skills

Customer service

Retail/Hospitality

Communication skills

Organization

Education

High School diploma or equivalent

Tools

Property management software

Google Suite

Job description

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And we're looking for people who want to help us do it.

As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members' growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.

The best people want to work here. We hope you're one of them.

We Offer: A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.

What You'll Be Doing:

As a Leasing Consultant, you will spend half of your week effectively marketing your community and following up on leads, cultivating relationships with prospective residents. The other half of your time will involve providing exceptional customer service to enhance residents' experiences and maintaining the overall appeal and functionality of the property.

• Proactively responding to sales leads, promoting the community by addressing resident needs and providing information on availability, pricing, location, and amenities
• Inviting and scheduling prospective residents for community tours, employing effective selling techniques to close deals
• Supporting community marketing efforts by positively influencing online presence, offering input on advertising campaigns
• Effectively explaining lease provisions and community policies, ensuring comprehensive move-in activities and conducting orientations for new residents
• Ensuring resident satisfaction and loyalty through prompt communication and proactive issue resolution
• Efficiently managing leasing documents, processing payments, and ensuring completion of move-in procedures
• Work Schedule: Tuesday-Saturday: 9am-6pm with Sunday & Monday Off

What You'll Need To Thrive:

• High School diploma or equivalent
• Strong customer service/customer facing orientation: Retail Sales, Hospitality
• Well organized with ability to prioritize and multi-task and problem solve independently
• Excellent communication and interpersonal skills
• Proficiency in using property management software & Google Suite
• Valid Driver's License required if employee will operate a motorized vehicle (e.g., car, golf cart) in their role. This varies by location.
• Knowledge of federal and state apartment housing laws
• Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job

Bonus Qualifications:

• Experience in cutomer facing positions-Hospitality, Retail.
• College degree or coursework

Salary: $23.05-$28.17 an hour, & Incentives

• The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.
• Employees are eligible for overtime pay and performance incentives.

A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g. car, golf cart, etc.) during their workday and/or as part of their role.