Leasing Consultant, Residential

The RMR Group LLC; Tampa (FL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life & Disability Insurance

401(k) Plan with Employer Match

Job summary

The RMR Group LLC is seeking a Leasing Consultant to support leasing, retention and occupancy goals at a Tampa community. You will greet prospects, present features and benefits, and ensure a high standard of customer service throughout the rental process.

The role requires strong communication, attention to detail, and the ability to work a varied schedule including weekends and holidays. Prior leasing experience and familiarity with YARDI are a plus.

Qualifications

• Bachelor's degree preferred.
• Prior leasing and/or property management experience preferred.
• Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc.
• Excellent attendance is a requirement of the position.
• Excellent customer service.
• Work a varied schedule including weekends and holidays as required.
• Proficiency in Microsoft Office Suite including Word, Excel & Outlook.
• Positive attitude and highest level of professionalism.
• Bi-lingual abilities may be required based on specific needs of property.
• Preferred computer software experience to include MS Word, MS Excel, MS Outlook, YARDI.

Responsibilities

• Greet prospective residents and professionally present the features and benefits of the property.
• Ensure compliance with Fair Housing, ADA, FCRA and all laws pertaining to Multi‑Family Housing.
• Implement and enforce policies and procedures as outlined in manuals.
• Provide a professional and friendly atmosphere in the leasing center/clubhouse.
• Inspect models and market readies for quality before showing.
• Relay incoming calls to appropriate contacts.
• Understand local competition and market trends.
• Complete paperwork accurately and timely.
• Maintain active guest cards and follow up through decision time.
• Inspect the property regularly and report deficiencies.
• Assist the Property Manager in preparing reports and market surveys.
• Maintain Resident Files per company policy.
• Process Leasing Applications per guidelines.
• Oversee Lease Renewal Program to optimize renewals.
• Exhibit excellent level of customer service.
• Plan and oversee resident activities with the Property Manager.

Skills

Communication skills

Customer service

MS Office proficiency

Bilingual abilities

Education

Bachelor's degree preferred

Tools

YARDI

Job description

Leasing Consultant, Residential

US-FL-Tampa

Overview

The Leasing Consultant is the property's sales representative, whose primary responsibilities are to support the leasing, retention and occupancy goals of the community. Leasing Consultants are customer service oriented and provide current and prospective residents with an exceptional experience.

The ideal candidate for this role seeks opportunities to build relationships, plan events, and takes initiative while remaining flexible to meet the community's day-to-day needs.

Responsibilities

• Greet prospective residents and professionally present the features and benefits of the property.
• Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act and all other Federal, State and Local laws pertaining to Multi‑Family Housing.
• Implement and enforce all policies and procedures as outlined in the company policy and procedures Manuals.
• Offer a professional and friendly, atmosphere in the leasing center/clubhouse and any other areas where prospective residents and current residents might interact with them.
• Inspect all models and market readies prior to showing in order to ensure their quality appearance.
• Relay incoming calls to appropriate point of contacts.
• Understanding of local competition, maintain a pulse on market trends and offerings.
• Complete paperwork accurately and timely.
• Maintain active guest cards and continue to work them until the prospect has chosen their home.
• Inspect the property on a regular basis reporting any deficiencies to the Property Manager.
• Assist the Property Manager in preparing daily and weekly reports, resident communication, move-ins/outs, office supply inventory, and market surveys.
• Maintain Resident Files with current information properly filed per company policy at all times.
• Process Leasing Applications and in accordance with the companies P & P Manual guidelines.
• Oversee Lease Renewal Program to optimize lease renewals.
• Exhibit excellent level of customer service.
• Plan and oversee resident activities with the Property Manager.

Qualifications

• Bachelor's degree preferred.
• Prior leasing and/or property management experience preferred.
• Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations.
• Excellent attendance is a requirement of the position.
• Excellent customer service.
• Work a varied schedule including weekends and holidays as required.
• Proficiency in Microsoft Office Suite including Word, Excel & Outlook.
• Positive attitude and highest level of professionalism.
• Bi-lingual abilities (written and verbal) may be required based on specific needs of property.
• Preferred Computer software experience to include MS Word, MS Excel, MS Outlook, YARDI
• Ability to walk, stand; utilize stairs, bend on a daily basis, conduct property tours in various weather conditions, carrying of moderate items such as papers, boxes, event items, collateral, books, small parts. Job may be sedentary at times.

Total Rewards

The RMR Group offers an extensive total rewards package to ensure that your benefits align with your needs. Employees who work at least 21 hours per week are eligible to participate in The RMR Group's benefits plans, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life & Disability Insurance
• Health Savings Account (HSA) & Flexible Spending Plans (FSA)
• 401(k) Plan with Employer Match
• Holidays, Vacation & Sick Time
• Parental Leave
• Tuition Assistance
• Matching Gift Program
• Wide Array of Voluntary, Employee-Paid Benefits to choose from including Critical Illness & Accident Insurance, Identity Theft Protection & Pet Insurance

Company Overview

The RMR Group (Nasdaq: RMR) is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. RMR's vertical integration is strengthened by nearly 900 real estate professionals in more than 30 offices nationwide who manage approximately $40 billion in assets under management and leverage more than 35 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of real estate strategies across its clients. RMR has been recognized by The Boston Globe as a "Top Place to Work", by the Environmental Protection Agency (EPA) as an "ENERGY STAR Partner of the Year" and ranked by the Building Owners and Managers Association (BOMA) as having one of the highest number of BOMA 360 designated properties in its portfolio. RMR is headquartered in Newton, MA and was founded in 1986.

RMR's mission is to create long term value for our clients by managing their investments and assets "like we own it" - an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided by six core values:

• Integrity at Our Core.
• Perform Passionately and Effectively.
• Inspired Thinking.
• Like We Own It.
• Power of We.
• Mutual Respect.

Visit our website to learn more about what makes The RMR Group a rewarding place to build a career.

Follow RMR on LinkedIn and Instagram @thermrgroup.

The RMR Group is an equal opportunity employer.

Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

For our EEO Policy Statement, please click here.

If you'd like more information on your EEO rights under the law, please click here.