Leasing Consultant - Northland Heights

Mills-Properties; Kansas City (MO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Paid time off

13 paid holidays

401(k)

Professional development

Job summary

Mills Properties is seeking a high-energy leasing professional to create positive first impressions for potential residents and build lasting relationships. Pay is based on experience, with starting pay at $20/hr.

Responsibilities include guiding prospects through the leasing process, renewing leases, and coordinating marketing initiatives to drive traffic and improve closings. Excellent communication and team collaboration are required.

Qualifications

• High school diploma or GED required.
• Minimum two years’ experience in sales or customer service.
• Strong negotiating and communication skills.

Responsibilities

• Own the leasing process from introduction to move-in, including tours and eligibility.
• Handle renewals and maintain positive resident relations.
• Use marketing and social media to increase qualified traffic and improve closing ratios.
• Inspect units for market readiness and resolve issues with relevant parties.
• Prepare lease documents, resident files and deposits with attention to detail.
• Maintain professional, organized work environment and uphold company values.

Skills

Negotiation

Interpersonal

Written communication

Verbal communication

Education

High school diploma or GED

College degree preferred

NALP certification preferred

Job description

Mills Properties is an award-winning property management company with 34 communities located throughout St. Louis, Kansas City and Columbia, MO – and growing. Our success is rooted in the hard work and unfaltering dedication of our team members. Driven by our mission of providing the setting for living life’s best moments, we desire to see our team members excel and leave work every day with a sense of pride and accomplishment.

Mills Properties Core Values:

• Act Like an Owner
• Find a Better Way
• Go the Extra Mile
• Pay it Forward
• Achieve Together

We invest heavily in our team members with our Total Rewards Package. We are proud to share Mills Properties has been recognized as a 2025-2026 Top Employee Benefits Award Winner. This includes both Missouri and National recognition in the areas of medical, dental, vision, life, disability, flexibility and time off, retirement and other supplemental benefits.

Our Total Rewards Package Includes:

• Base Pay – Your regular salary or hourly wage, paid on our standard payroll schedule
• Incentive Pay – KPI/Performance-based bonuses, maintenance emergency call back pay and multi-site support incentive pay – all for eligible team members only
• Benefits – Employer-paid benefits, including health, dental, vision, life insurance, and disability coverage for full time team members, Employee Assistance Program
• Retirement Contributions – 401(k) employer sponsored plan and contributions
• Health Savings Account HSA – Employer contributions
• Paid Time Off (PTO) – Vacation, sick time, and personal days (Accrue 18 days first year). Active military team members are also provided up to five (5) paid workdays per calendar year for military training, drill, or related short-term service obligations
• Paid Holidays – Thirteen paid holidays per year
• Professional Development – Training, certifications, or career development investments tailored to specific roles and development plans
• Pet Insurance - Discounted options
• Team Member Assistance Fund – For team member qualifying events when criteria is met
• Vacation Travel Incentive Program – travel/vacation voucher for team members when key tenure milestones are reached
• Stipends – Vehicle and mobile device stipends and mileage reimbursement for eligible team members
• Other Perks and Allowances – Work clothing allowances, referral bonuses and team events, anniversary gifts

About the role

We are looking for a high-energy sales professional who can create positive first impressions for potential residents by matching their needs with the ideal apartment home. You will cultivate the resident experience by building lasting relationships, anticipating needs, and exceeding expectations to deliver exceptional experiences.

Pay is based on experience — starting pay is $20/hr.

How you will be successful

• Own the leasing process from introduction to move-in. This includes greeting guests, identifying their housing needs, touring the property, showing apartments, explaining lease criteria and determining eligibility based on established standards. In addition, following up with prospects, closing the sale, completing lease documents, and inspecting units to ensure a great move-in experience.
• Own the renewal process from move-in through renewal. This includes providing ongoing communication, excellent resident relations, and timely processing of renewals.
• Utilize creative marketing and social media strategies to increase qualified property traffic and improve closing ratios.
• Inspect units for market readiness prior to showings and move-ins; resolve issues with the appropriate parties.
• Demonstrate strong attention to detail when preparing lease documents, resident files, applications for approval, security deposits, rent payments, and other bookkeeping tasks.
• Maintain positive communication with residents and provide excellent service through courteous and timely responses to resident needs and concerns.
• Assist with planning, preparation, and execution of resident functions.
• Maintain accurate and in-depth knowledge of the property, other Mills properties, and local competitors.
• Assist with service requests, package collection, and property cleanliness.
• Maintain a professional and organized work environment.
• Embrace Mills Core Values, applying them to all areas of responsibility, and abide by Mills policies and procedures.

What you need

• High school diploma or GED required; college degree preferred
• Minimum two years’ experience in sales and/or customer service preferred
• NALP certification preferred but not required
• Strong negotiating, interpersonal, written, and compelling verbal communication skills
• Valid driver’s license preferred
• Adept at building relationships and working in a team environment, with a proven track record of sharing ideas, providing encouragement, building on others’ ideas, giving due appreciation, and bringing out the best in others

Mills Properties, Inc. is an Equal Opportunity Employer.

This description is not intended to be, and should not be construed as, an all-inclusive list of all responsibilities, skills, efforts, or working conditions associated with the job. While this description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.