Leasing Consultant - Crane Creek

Dominium Inc; Melbourne (FL); On-site; USD 44,083,200 - 57,859,200; Full time

Benefits offered by this job

Competitive salary

Bonus program

Health insurance

401(k) plan

Paid time off

Job summary

Dominium Inc. is seeking a Leasing Consultant for Crane Creek, a 127-unit apartment community in Melbourne, FL. The role blends customer service and sales, involving tours, applicant guidance, and adherence to Fair Housing guidelines.

Responsibilities include presenting units, following company standards for leasing, and documenting interactions in Yardi PMS. Evening and weekend availability may be required, with opportunities for career growth within a mission-driven affordable housing company.

Qualifications

• High School or equivalent education required; prior sales or customer service preferred.
• Strong verbal and written English communication.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• May require a valid driver’s license.

Responsibilities

• Greet and assist prospective residents via phone, email, text, and in person; build rapport and provide property tours.
• Present available units, close leases, and follow up with prospects.
• Inspect homes and ensure cleanliness for tours and presentations.
• Maintain knowledge of local schools, hospitals, banks, shopping, and amenities.
• Complete Guest Cards and enter data in Yardi PMS accurately.
• Guide customers through application completion and required documentation for affordable housing eligibility.
• Participate in off-site marketing activities to support occupancy goals.
• Support community events and resident retention efforts.

Skills

Customer service

Sales

Communication

Microsoft Office

Education

High School Diploma

Tools

Yardi PMS

Microsoft Office

Job description

Crane Creek
2309 S Babcock St
Melbourne, FL 32901, USA

Dominium is helping tackle the affordable housing crisis – and we’re looking for motivated candidates to join our team and advance our mission. With offices in Atlanta, Dallas, Phoenix and Minneapolis, Dominium is one of the nation’s most respected and innovative affordable housing development and management companies. We create quality, affordable homes and engage with our residents to foster a strong sense of community and connection.

Join us in making a difference in people’s lives every day at a company where you can challenge yourself to develop both personally and professionally.

We are currently seeking a Leasing Consultant to join our team at Crane Creek, a 127 unit apartment community in Melbourne, FL.

Position Summary

This role combines customer service and sales, focusing on leasing apartments. The ideal candidate enjoys engaging with customers by phone, in person, and online. Responsibilities include presenting properties, building rapport, following company standards for tours and sales, and providing follow-up to prospective residents. The position requires adherence to Fair Housing guidelines, maintaining a professional appearance, documenting interactions in PMS software, and assisting customers with application completion per company policies.

Essential Functions

• Customer Engagement: Greets and assists prospective residents via phone, email, text, and in person; build rapport and provide property tours.
• Sales & Follow‑Up: Presents available units, closes leases following company standards, and conducts timely follow‑up with prospects who do not lease immediately.
• Property Presentation: Inspects and “sparkles” homes scheduled for tours daily and walks the tour path to ensure it is clean and presentable.
• Community Knowledge: Maintains familiarity with property features, local schools, hospitals, banks, shopping, transportation, and amenities; communicates these effectively to prospects.
• Compliance & Documentation: Adheres to Fair Housing laws; completes Guest Cards for every interaction and accurately enters data in Yardi PMS software.
• Application Assistance: Guides customers through application completion and collects required documentation for affordable housing eligibility.
• Marketing & Outreach: Participates in off‑site marketing activities and traffic‑generating initiatives to support occupancy goals.
• Additional Duties: Supports community events, assists with resident retention efforts, and completes projects assigned by the supervisor.

Qualifications

• High School or equivalent education. Sales and / or other customer service experience preferred. Experiences that translate well include hospitality, restaurant and retail.
• Effective verbal and written communication skills, and the ability to communicate in English both orally and in writing.
• Well‑developed people skills. An ability to work with a variety of personalities and situations in a friendly outgoing and professional manner.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Reasoning ability, and the ability to focus on established goals and sales requirements.
• Ability to work evenings and weekends, including 7 days a week as needed.
• May require a valid driver’s license.

Benefits

We offer a competitive salary, an incentive bonus program, training and development programs, career growth and community volunteer and outreach programs. We also provide a comprehensive benefits package for eligible employees, including Basic Life and AD&D; Employee, Spouse and Child Supplemental Life and AD&D; and Short and Long‑Term Disability insurance. We also offer Medical, Dental and Vision coverage, with optional Health Savings Accounts, as well as Medical and Dependent Care Flexible Spending Accounts. We offer Voluntary Benefits (Accident, Critical Illness, Whole Life) and an Employee Assistance Program. Additionally, you have access to a 401(K) plan, Health and Financial Wellness Programs, Paid Time Off including Paid Holidays and Floating Holidays, Paid Parental Leave, Education Reimbursement, Employee Recognition and the Dominium Employee Emergency Fund.

Equal Opportunity Employer

Dominium is committed to providing equal employment opportunities to qualified applicants and employees. Dominium prohibits employment discrimination on race, color, creed, religion, national origin, citizenship, sex (including sexual orientation and gender identity), pregnancy, marital status, familial status, status with regard to public assistance, disability, membership or activity in local commission, veteran status, military status, age, genetic information, union membership, use of lawful consumable products, or any other category protected by applicable state or federal law.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.