Leasing Consultant - Affordable

Indigo Real Estate; Lacey (WA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with employer match

Vacation time

Sick leave

Life Insurance

Flexible spending account

Job summary

Indigo Real Estate is seeking a Leasing Consultant to deliver exceptional customer service and drive occupancy at our properties in Lacey, WA. The role requires organized, energetic individuals who can multitask and communicate effectively across tours, applications, and events.

You will use Yardi for data entry, coordinate move-ins and lease renewals, assist with marketing, and support community events, while maintaining compliance and reporting duties. Salary ranges appear in the posting.

Qualifications

• Experience in leasing or customer service in property management is preferred.
• Strong communication and hospitality mindset are essential.

Responsibilities

• Coordinate apartments rentals, move-ins, move-outs, and lease renewals.
• Provide professional customer service to residents to maximize occupancy and retention.
• Greet walk-ins, answer calls and respond to emails promptly.
• Lead guided tours of the property for prospective residents.
• Prepare lease and renewal documentation.
• Assist in coordinating resident/community events and maintenance requests.
• Record data accurately in Yardi Property Management software.
• Generate documents, reports, and manage routine communications.
• Support marketing efforts and update advertisements/listings.
• Provide admin support to the Community Director.
• Maintain compliance with affordable housing standards.

Skills

Customer service

Sales

Communication

Problem-solving

Multitasking

Tools

Yardi

Job description

Company Overview

At Indigo Real Estate, we attribute much of our properties' successes to the strengths of our team members and we are seeking a Leasing Consultant who is passionate about customer service and driven to succeed.

Job Summary

We are looking for a highly-organized, energetic, self-starter who enjoys a fast-paced work environment and takes ownership in all aspects of their work. The successful candidate will possess outstanding customer service and sales talents, multitasking and problem-solving skills and the ability to react with appropriate levels of discretion and urgency to situations or events that require quick response and superb communication. This candidate will be passionate about providing exceptional service and hospitality to consistently exceed customer expectations, finding great satisfaction in helping to create a sense of community.

Objectives of this Role

• Coordination of all activities related to apartment rentals, move-ins, move-outs, and lease renewals.
• Intensive, professional customer service interacting with prospective and current residents to achieve maximum occupancy and ensure resident retention.
  • Welcoming, helpful presence to all current and prospective residents and customers.
  • Professional responsiveness to walk-in, telephone and e-mail inquiries.
  • Guiding scheduled and unscheduled tours of the property.
  • Preparing lease and lease renewal documentation.
  • Assist in coordination of resident/community events and gatherings.
  • Assist in coordination of resident/community maintenance service requests.
• Timely, accurate recording of required data using Yardi Property Management software.
• Prepare and generate documents and reports, manage routine processes and correspondence.
• Collaborate to support property marketing strategies consistent with established procedures.
• Assist in coordination and updates to advertisements and listings, especially via thirdparty Independent Listing Services (ILS).
• General administrative support for the Community Director, and other duties as assigned.
• Timely, accurate recordkeeping to ensure property compliance according to affordablehousing standards.

Benefits And Perks

Indigo offers a positive, team-oriented work environment, competitive salary, performance incentives, and a full benefits package for full-time employment upon meeting eligibility requirements.

• Compensation is highly competitive based on experience
• Medical/Dental/Vision
• Medical Flex-spend Account
• Life Insurance
• 401(k) Retirement Savings plan with Employer match
• Vacation Time
• Sick & Safe Leave
• Additional employee resource programs

Indigo is committed to the full inclusion of all qualified individuals. As part of this commitment, Indigo will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].

Salary: $24.00 - $25.00 per hour