Leasing Consultant

Morgan Group; Town of Florida (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Training

Health Savings Account

401K with Company Match

Vacation

Floating Holiday

Referral Bonus Program

Leasing Bonus and Renewal Bonuses

Job summary

Morgan Group in New York is seeking a Leasing Consultant to guide prospective residents through tours and lease signing, showcasing our communities and services.

You will handle inquiries, process applications, coordinate move-ins, and support resident relations while upholding Morgan Group’s standards and service. This role emphasizes teamwork, reliability, and strong communication in a fast-paced property management environment.

Qualifications

• Experience in sales or customer service is required.
• Ability to tour and lease apartments and sell community services.
• Proficiency with email and web-based systems.

Responsibilities

• Adhere to leasing and operations manuals and team handbook.
• Answer the phone and greet clients warmly.
• Input information into the appropriate system and follow up with inquiries.
• Tour and lease apartments and sell the community’s services.
• Manage leasing paperwork and move-in coordination.
• Obtain move-in keys, remote, and parking permit.
• Respond to resident requests and resolve issues, creating service requests.
• Complete required training and maintain knowledge of community and market.
• Prepare market surveys and participate in resident events.
• Report to the Assistant Community Manager in their absence.
• Work overtime as necessary to meet standards.
• Build relationships across departments and with on-site staff.

Skills

Leasing

Customer service

Phone skills

Sales

Education

High School diploma or better

Associates or Bachelor’s degree preferred

Tools

Property management software

Job description

Description

At The Morgan Group, we are more than our 70+ multifamily properties — we are a community built on people. We believe in treating everyone with respect and dignity, from our team members and partners to our residents, clients, subcontractors, and vendors. We strive to foster an inclusive environment where every idea, perspective, and contribution is valued, and where everyone feels heard and appreciated. Our Core Values are the foundation of our success — they guide how we hire, reward, and evaluate every member of the Morgan team.

Morgan Core Values

We are Self-Starters

• In it to win it


• We take initiative


• Be accountable

One Morgan

• We are team players


• We are inclusive


• No Drama

We Get it Done

• We are reliable


• We are effective

Raise the Bar

• We learn from our mistakes


• We strive to improve


• Hold ourselves to high standards

Keep on Truckin’

• Embrace challenges & be optimistic


• We are resilient


• Choose positivity


• We are level-headed

Reputation is Earned Daily

• Do the right thing


• We are honest and have high integrity


• We make good decisions

We attract and retain top talent by offering full-time team members a comprehensive range of benefits designed to support their well-being and success:

• Training


• Flexible Spending Accounts (Medical, Limited Purpose)


• Health Savings Account


• Voluntary Life Insurance


• Long-Term Disability Insurance


• Company Paid Life Insurance


• Company Paid Short-Term Disability Insurance


• 401K (Traditional & Roth) with Company Match


• Employee Assistance Program


• Vacation


• Sick


• Floating Holiday


• Holiday Schedule


• Referral Bonus Program


• Leasing Bonus and Renewal Bonuses

How does Morgan Group benefit you?

Joining Morgan Group means more than just a job — it’s a chance to learn, grow, and build a career you’re proud of. From property management and maintenance to construction and development, we provide the tools, training, and team support to help you reach your full potential.

What You'll Do

Duties and responsibilities

1. Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals (referred to as the Operations Manuals) along with the Team Member Handbook.

2. Answer the phone.

3. Follow up with all traffic and input all information into the appropriate system.

4. Stand up and greet client.

5. Tour and lease apartments and sell the products and service of the community.

6. Responsible for the leasing process from introduction to the actual occupancy of the resident as outlined in the Operations Manuals.

7. Walk apartment before move in to insure MORGAN standards.

8. Prepare and complete all leasing paperwork including the lease.

9. Obtain move in keys, remote and parking permit prior to resident’s move-in date.

10. Respond to resident requests and help to resolve resident problems, including creating service requests.

11. Complete all Grace Hill classes which are recommended and attend Company required training.

12. Maintain thorough product and knowledge of the community and the competition.

13. Know the community’s market which includes nearby businesses and retail, hiring trends, new construction and any other aspects of the sub-market and overall market.

14. Prepare weekly and/or monthly market surveys.

15. Participate in resident functions and other MORGAN sponsored resident activities.

16. Reports to the Assistant Community Manager in the absence of the Community Manager.

17. Work overtime as necessary to meet the MORGAN standards of customer service.

18. Build relationships with all associates in your respective department and with key associates across other departments at MORGAN with whom you’ll be collaborating, including on-site property management personnel.

Non-Essential Job Functions:

Other tasks as assigned by your supervisor, not listed as essential job functions.

Physical Requirements:

1. Will need to be on feet (33% to 100%).

2. Will need to perform the following physical activities (50% to 100%).

Example:

• Bend/stoop/squat/kneel Perform routine office duties such as filing into high and low cabinets; picking up debris on community.


• Climb stairs Inspect and show community by accessing upper floor apartments.


• Push or pull Inspect and show community.


• Reach above shoulders Store supplies, inspect community.


• Typing, writing, handle packages and supplies.


• Over 50 lbs Rare need (less than 1%)


• Between 10 - 25 lbs Occasional need (1% to 33%)


• Less than 10 lbs Frequent need (33% to 100%)

NOTE: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons. Examples of heaviest items lifted include washers, dryers, air conditioning units, abandoned sofas, and refrigerators. Wear Personal Protective Gear such as provided back brace, when necessary.

Vision Requirements:

• Constant need (100%) to read and review reports, view computer screen and wide variety of correspondence.


• Frequent need to see small detail.


• Frequent need (33%-50%) to see things clearly beyond arm’s reach.

Hearing, Speaking and Written Requirements:

• Constant need (100%) to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc.


• Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate and prospects.


• Ability to read, write and understand English.

Driving Requirements:

• Frequent need (33%-50%) to utilize personal transportation to deliver reports/payables to the corporate office, make deposits, view/inspect other apartment communities.


• Occasional need (1%-33%) to respond to after hour emergencies.


• Must have a valid driver’s license, insurance and car registration if driving for business purposes.


• Constant need to be indoors (100%).


• Frequently outdoors (33% to 50%) during all weather conditions.


• Occasional exposure to paint fumes, solvents adhesives, etc. (1% to 33%). Example – apartment immediately during or after turnover. Team Member must wear Personal Protective Equipment (N-95 Mask), rubber gloves and eye protection.


• Ability to organize, prioritize, and complete multiple tasks concurrently in a dynamic work environment.


• Ability to shift attention between duties and adapt to changing business needs with minimal notice.


• Ability to maintain concentration, accuracy, and productivity while experiencing frequent interruptions.


• Ability to make sound business decisions and exercise independent judgment in a timely manner.


• Ability to communicate effectively with residents, prospects, team members, vendors, and other stakeholders in person, by telephone, and through written communications.


• Ability to effectively use computer systems, property management software, email, and other technology platforms while managing multiple priorities.

The work environment and essential functions described above are representative of those that a team member encounters and must be able to perform successfully, with or without reasonable accommodation.

Qualifications

Education

Required

High School or better.

Preferred

Associates or better.

Bachelors or better.

Experience

Preferred

Experience in sales or customer service (or equivalent) is required and experience in the property management industry is preferred.

Must be a proficient user of email, Internet (specifically social media sites) and web-based applications.

In addition, proven experience in the following is required:1. Ability to interact well with co-workers, supervisors, guests, vendors, contractors and the public in a professional and pleasant manner.2. Above average organizational and verbal skills.3. Ability to accurately perform basic mathematical functions.4. Strong customer service and marketing skills.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.