Leasing Consultant

Lynd Management Group, LLC; San Antonio (TX); On-site; USD 23,000 - 26,000; Full time

Job summary

Lynd Management Group, LLC in San Antonio, TX is seeking a Leasing Consultant to manage the sales process from inquiry to lease. The role emphasizes customer service and meeting occupancy goals, presenting communities enthusiastically, and guiding prospective residents through the value of living at the property.

Responsibilities include qualifying prospects, scheduling tours, collecting application info, coordinating with maintenance, and handling renewals.

Qualifications

• High school diploma or GED with 1–3 years in leasing, sales or customer service.
• Knowledge of Fair Housing and multi-family housing regulations.
• Ability to communicate clearly and maintain records.

Responsibilities

• Lease apartment units by presenting property value to prospects.
• Respond to phone/email inquiries and schedule tours.
• Qualify prospects by type, size, price and amenities.
• Coordinate move-in, collect initial rent and deposits.
• Assist renewals and maintain resident files per policy.

Skills

Customer service

Sales skills

Communication skills

Organizational skills

Conflict resolution

Education

High school diploma or GED

Tools

RealPage OneSite

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Leasing Consultant

FT Prop Office Staff Forest Oaks - San Antonio, TX, San Antonio, TX, US

5 days ago Requisition ID: 6175

Salary Range: $17.00 To $19.00 Hourly

JOB SUMMARY

Primarily sales position with a strong emphasis on customer service, meeting goals and achieving results. The Leasing position manages the sales process from start to finish, presenting the communities enthusiastically to prospective residents by communicating the value of residence at the assigned property.

DUTIES/RESPONSIBILITIES

• Performs leasing of apartment units to prospective residents by communicating the value of residence at the property.
• Use all adopted technologies and processes to generate traffic. Completes market surveys.
• Responds to phone and email inquiries from prospective residents. Applies sales techniques to schedule tours of the property.
• Contacts and works with apartment locators.
• Contacts current residents for referrals and informs them of special bonuses available for referrals.
• Shops other properties to survey competition and to learn new closing techniques.
• Greets prospective residents and completes a guest card for each.
• Refer prospective residents to another Lynd property if unable to locate the desired unit.
• Uses closing techniques to get the lease.
• Meets with prospective residents and checks the availability of units based on preferences and budget. Qualify prospects on type, size, price, and amenities available.
• Collects required information from prospective residents to qualify residents for a lease. Completes all forms and data entry associated with leasing activities. Obtain picture I.D. before showing prospect a unit or model.
• Use RealPage OneSite Screening. Only Regional Manager may override denials.
• Prepares and maintains a file for each resident according to policy and procedures.
• Notifies prospective residents of approval or disapproval. Assists qualified future residents with completing lease agreements and collects initial rent and deposit payments.
• Assists new residents with the move-in process.
• Prior to the applicant moving in, the unit should be walked to check for readiness and any issues should be addressed prior to the resident’s arrival.
• Take phone calls for maintenance requests from residents.Monitors the property landscape and other attributes to identify and report potential safety hazards and concerns and to ensure quality property aesthetics.
• Calls back residents to verify maintenance work order service performed.
• Proactively contacts residents with expiring leases to propose renewals and close the lease renewal in advance of expiration. Communicates and reinforces the resident value proposition to secure renewal agreements.
• Helps plan and direct social activities.
• Displays a friendly and courteous attitude with other employees, maintains and promotes a good workplace attitude. Never confronts a supervisor or other employee in front of residents.
• Must abide by Standard Operating Procedures (SOP) leasing duties.

SKILLS/ABILITIES

• Familiar with federal, state, and jurisdictional laws and regulations concerning multi-family housing and Fair Housing.
• Customer service skills and conflict resolutions skills to resolve issues.
• Sales knowledge and abilities to sell products and services to new and existing customers.
• Skill and ability to communicate verbally, clearly, concisely, and in writing.
• Organizational skills to maintain records and schedules.
• Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint) and RealPage OneSite.
• Ability to maintain confidentiality and maintain appropriate discretion.

AFFORDABLE HOUSING DUTIES AND RESPONSIBILITIES

• Operates the property in compliance with regulatory agency, lender, investor and other applicable compliance requirements.
• Ensures resident files, certifications, and re-certifications are completed accurately and timely.
• Passes file audits, physical inspections of units and buildings, and/or management and occupancy reviews.

QUALIFICATIONS AND EXPERIENCE

• High school diploma/GED and 1-3 years of experience in leasing, sales, and/or customer service required.
• Experience working at a Low-Income Housing Tax Credit, HOME, HUD, or other income restricted affordable housing program.

Lynd Management Group, LLC does not discriminate based on race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status, or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

Lynd Management Group, LLC will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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