Leasing Consultant

The Scion Group; Oxford (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

The Scion Group is hiring an Experience Team Member at our Oxford, OH property. This role blends marketing, relationship building, administration and customer service to create a superior resident experience.

You'll thrive in a fast-paced, collegiate setting with strong emphasis on communication, reliability and adaptability. The ETM works during daytime hours with on-site responsibilities, supporting tours, events, and office operations.

Qualifications

• Customer-centric mindset is essential for interacting with residents and prospects.
• Flexibility to adapt to a frequently changing environment.
• Excellent communication including listening, speaking, and writing.
• Strong interpersonal skills with a diverse population.
• Reliable, self-disciplined team player who shows up prepared.

Responsibilities

• Provide customer experience through tours and responsive interactions.
• Assist with sales barriers and feedback to management.
• Execute engagement initiatives and marketing activities.
• Support local marketing opportunities and messaging efforts.
• Assist with social media and multi-platform communications.
• Plan and support community engagement and marketing events.
• Represent the community positively in and out of the office.
• Log, file, and retrieve customer packages; maintain office areas.

Skills

Customer-centric mindset

Agility & flexibility

Great communication

Interpersonal skills

Reliability

Job description

Want to learn more about The Scion Group? Check out our website.

We're hiring immediately!

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Your Opportunity

Scion is paving a path in student living and the Experience Team Member (ETM) is essential to our commitment to exceptional customer experience and strong partnerships within the community. This position combines marketing, relationship building, administration and customer service all in one.

The ETM will thrive in a fast-paced, agile, collegiate environment. This role demands exceptional interpersonal and problem-solving skills and stellar work ethic.

Your Responsibilities

Customer Experience & Sales

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.

Property Administration

• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

The responsibilities listed above may not be all inclusive.

What We Require

• Customer-centric mindset
• Agility & flexibility with a frequently changing environment
• Great communication & interpersonal skills with a diverse population
• Reliability & self-discipline
• Availability to work during summer, holidays, and Turn periods

Operational Details

• Job location is at the assigned property.
• Working hours consist of daytime business hours and after hour on-call rotation.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.