Leasing Consultant

brookfield; Mesa (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Brookfield’s Terra Vida leasing team in Mesa, AZ seeks a Leasing Consultant to drive occupancy by delivering exceptional service, guiding tours, and processing applications in a CRM-driven workflow.

You will manage leads, schedule tours, show apartments, and encourage online applications, with flexibility for evenings/weekends in a fast-paced property community.

Qualifications

• 1-2 years of sales and customer service experience in fast-paced environments.
• Experience in property management, hospitality, or retail is preferred.
• Must understand federal and state apartment housing laws.

Responsibilities

• Deliver unmatched service to prospects and residents.
• Conduct informative, personalized tours to generate leases.
• Manage inbound leads and move-ins through the CRM and paperwork.
• Schedule tours and show apartments; encourage online applications.
• Respond to calls, emails, chats, and texts promptly.

Skills

Customer Service

Sales

Leasing Administration

Education

High School Diploma or GED

Associates degree in Customer Service/Hospitality preferred

Tools

CRM software

Job description

Location

Terra Vida - 150 S Roosevelt Rd

Business

Job Description

Our Leasing Consultants are people who make a big impact in many small ways - a friendly smile, a welcoming greeting, a genuine interest in the people walking through our leasing office doors. Our Leasing Consultants create a positive and lasting influence on visitors, prospects, and residents by understanding the importance of first impressions.

As a Leasing Consultant, you manage your own success by attaining leasing goals, such as occupancy and rent growth, and by building positive rapport with prospects and residents.

You will be diligently managing leads within our CRM, you will be scheduling tours and showing apartments all day and you will be encouraging prospects to submit their online application.

Essential Job Function

1. Customer Service (30%)
   • Deliver unmatched service to prospects and residents to exceed expectations and nurture satisfaction
   • Guide prospects through the leasing experience to make renting easy
   • Serve as the liaison through the application, leasing screening, and move-in process, including all related paperwork
   • Fully dedicated to prospects through answering calls, emails, chats, and texts
   • Encourage prospects to apply
   • Ability to work a flexible schedule, including evenings and weekends: our communities are busiest on the weekends
2. Sales (40%)
   • Communicate detailed information regarding communities and apartments to prospects
   • Generate interest in the community by conducting informative and personalized tours that result in new leases
   • Drive the sale by highlighting the quality of the community and the lifestyle of an apartment home
   • Develop deep knowledge of the rental process and their assigned markets neighborhoods and translate that into successful sales interactions
   • Employ effective selling techniques to close the sale
   • Work collaboratively with the onsite team to exceed occupancy goals and objectives
   • Maintain current knowledge of apartments, building amenities, and local agencies or attractions of interest to prospective residents
   • Maintain awareness of current rental rates and promotions of competitive properties
   • Project a favorable image of the community at all times to achieve property objectives and public recognition
   • Schedule tours and show apartments
3. Leasing Administration (30%)
   • Actively participate in the leasing process by monitoring inbound leads, qualifying prospects, leasing apartments, touring prospects, following up after each tour, and completing move-in procedures in accordance with established policies and procedures
   • Proactively manage all leads and customer experience using the Customer Relationship Management Software (CRM)
   • Complete assigned CRM tasks within the appropriate time frame
   • Manage leasing requests from existing residents, including lease breaks, roommate additions, unit transfers, and more
   • Run applications, communicate screening results, prepare and send leases, and collect all required information and documentation for a smooth move-in process
   • Inspect apartments prior to resident move-in to ensure move-in ready condition and schedule any outstanding items with the maintenance team
   • Master the leasing process in its entirety, from post-tour follow-up emails and prompt prospect calls to closing all tasks in the CRM

Education

• High school diploma/GED required
• Associate degree in Customer Service/Hospitality preferred

Work Experience

• 1-2 Years of sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant) required
• 1-2 Years of previous leasing experience within the multifamily property management industry preferred

Licenses & Certifications

• Valid driver's license depending on property required

Requirements

• 1+ year sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant)
• Previous leasing experience within the multifamily property management industry a plus
• Demonstrated success in goal setting/achievement and following a sales process
• Must have knowledge of federal and state apartment housing laws
• Must adhere to Fair Housing laws and leasing policies and procedures
• Must be high energy, sales and customer service dri