Leasing Consultant

Valid8 Financial, Inc.; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Valid8 Financial, Inc. in Louisville, KY, is seeking a Leasing Consultant to provide information, conduct on-site tours, and lease apartments to prospective residents while delivering strong customer service.

You will maintain knowledge of units, rates, and policies, use Yardi for lease files, process renewals, and coordinate with the Property Manager to keep occupancy high and the community welcoming.

Qualifications

• Excellent communication skills for prospects and residents.
• Ability to explain lease terms and community policies clearly.
• Experience with leasing and customer service preferred.

Responsibilities

• Provide information and conduct on-site tours to prospective residents.
• Answer lease questions and process applications and renewals.
• Maintain knowledge of units, rates, and occupancy; use Yardi for filings.
• Coordinate with Property Manager and Assistant Manager as needed.
• Deliver exceptional customer service to residents.

Skills

Oral and written communication

Customer service

Sales

Teamwork

Education

High School diploma or equivalent

Tools

Yardi

Microsoft Office

Zoom / virtual tours

Job description

Position: Leasing Consultant FLSA Status: Non-Exempt Reports to: Property Manager

General Purpose

The Leasing Consultant provides information, onsite tours of the community, with the intent to lease apartments to prospective residents; provides customer service to existing residents to make a positive impact for the property.

Activelyparticipateinleasingandmarketingof thecommunity tomaximizeoccupancy.

Standto meetand greet clients,prospects,andresidents ina friendly andwelcomingmanner,always conformingto Fair Housingregulations.

Maintainthe highest levelof customer serviceand onlinepresenceto obtain satisfactoryscores onsurveys/reviews fromresidents and prospects.

Answer lease related questions in-person, over the phone or electronically. Involve Property Manager or Assistant Manager asneeded.

Tourcommunity,amenitiesandvacant apartments withprospectsandhavecurrent knowledgeofapartmentspecifications,vacancies,notices,andrentalrates.

Advance preparationfornewresident'smove-in by completing theLeaseFileChecklistpriortomovein dateby inspectingtheunit,makingsuretheleasepaperworkandkeysareready.

Utilizetheleadmanagementsystem,recordallactivityandaccomplishdailyfollowupwithallprospectiveresidentsinaccordancewiththepolicyoftheproperty.

Inspectthemodelapartments andtarget apartments andtourpathtoensurethey areready to show andmakea goodfirstimpressiontothepotentialresidents.

Review currentrental rates,apartment sizes,availability,andthe amenities of property,andunderstandandutilizesRevenueManagementSystem(ifapplicable).

Responsible for having a thorough knowledge of the surrounding area, comparable communities in the area, schools, shopping,buslines,andbeabletoconverttheknowledgeintoasellingbenefitfort he property.

Shopcompetitivepropertiesinpersonandoverthephone,andunderstandtheirpricing,fees,concessions,andamenities.

Developfull knowledge of applicationinformationrequired, understandthe screeningprocessand be familiarwiththe residentselection criteria.

Understandandmaintainanon-goingresidentretentionprogramunderthedirectionofthePropertyManager.

Maintainknowledgeofcurrentmarketconditions,asitpertainstoyourcompetition.

Sendrenewalletterstoresidentsandtrackthe numberofrenewals.

Courteously process resident communications including service requests, entering the request intoYardiandcommunicatingtherequesttotheServiceTeam.

Accuratelycompleteleaseformsandcollectrentaldeposits.

ResponsibleformaintainingandupdatingLeasingBinder.

Responsiblefor uploadingallresident and property files to Yardiinaccordance withtheResident FilePolicyintheOperationsManual.

Clearandorganizethedeskandofficeareas to presenta professionaland pleasant"curbappeal"oftheproperty.

Efficientandtimelyprocessingofallrequiredadministrativeforms,reportsandrelatedinformation.

Attendanceisimperativeandthispositionwillberequiredtomaintainonsitehours.

Otherdutiesasassigned.

Job Qualifications

Knowledge:

• Knowledgeofwebplatformsforvirtualtours(i.e.,Zoom)
• Competenceinpersonalcomputerskills,MicrosoftOffice,(includingWord,Excel,andOutlook).
• Yardi/Entradaexperienceisaplus.
• Basicmathskillsrequired.
• Learnanddisplayknowledgeofleaseterms,unitspecificationsandallcommunitypolicies.
• AchieveFairHousingcertification(within3days)priortointeractionwithprospectsandresidents.

Skills:

• Strongoralandwrittencommunicationskills

Ability:

• Maintainapositiveattitude,professionalappearance,andcourteousdispositionalways.
• Demonstrateabilitytoapply principlesof logicalthinkingto define problems, collect pertinent data,establishfacts, draw validconclusions,andinitiateappropriatecourseofaction.
• Abilitytolearnnewsoftware.

Experience:

• 1-2yearssalesandcustomerserviceexperience.

Education:

• High School diplomaorequivalent

WorkingConditions

Continuallyneedtomaintaininterpersonalcommunications.

Continuallyneedtointeractwithcustomers.

Continuallyneedtocomprehendandfollowestablishedinstructions.

Raretooccasionalabilitytoliftandcarryupto20pounds.

Occasionaltoconstantsitting.

Frequenttoconstantwalking.

Occasionaltofrequentclimbingstairs.

Raretooccasionalsimplegrasping

Occasionaltwistingoftheneckandwaist.

Occasionalreachingatorbelowtheshoulderlevel.

Frequentusageofverbalcommunicationequipment.

Raretooccasionalsquatting/bending/stooping.

OccasionaltoConstantRepetitiveFineManipulation.