Leasing Consultant

Property Management Jobs; Knoxville (TN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k match

Paid time off

Pet insurance

Paid parental leave options

Job summary

Hawthorne Residential Partners is hiring a Leasing Consultant for Evergreen at the Bluffs in Knoxville. The role blends sales instincts with hospitality, front-line engagement, and community-minded service to drive leases and resident satisfaction.

You'll greet prospects, tailor tours, and follow up through applications and move-in processes, while coordinating events and maintaining a welcoming leasing office environment.

Qualifications

• High school diploma or GED required.
• One year of customer service, sales, or leasing experience preferred (not required).
• Valid driver's license required.
• CALP certification is a plus.

Responsibilities

• Greet prospects, conduct tours, and follow up until the lease is signed.
• Coordinate and attend community events and respond to resident questions.
• Keep common areas and the leasing office presentable.
• Explain leases, process applications, verifications, and move-in paperwork accurately.

Skills

Reading people

Handling objections

Prospect tours

Follow-up

Customer service

Sales experience

Organization

Education

High school diploma or GED

Tools

CALP certification

Job description

Leasing is a skills-heavy position that most people underestimate. The ones who do it well combine genuine sales instincts with something closer to hospitality, and they run that combination all day, every interaction, every tour. At Evergreen at the Bluffs in Knoxville, Hawthorne Residential Partners is hiring a Leasing Consultant to be exactly that kind of person on the front line of a community they clearly take seriously.

The Skills This Role Runs On

Traffic conversion is the core job. You're greeting prospects, conducting tours personalized to what each person actually cares about, and following up until the lease is signed. That requires reading people quickly, handling objections without getting rattled, and staying organized across phone calls, emails, and web leads simultaneously. Accuracy matters too: applications, verifications, and move-in paperwork need to be done right the first time. Errors at the front end of a tenancy tend to echo.

Resident relations is the other half

You'll coordinate and attend community events, respond to resident questions with some actual patience, and help keep common areas and the leasing office presentable. Community feel is a retention tool. Renewals don't happen in a vacuum.

Schedule and Practical Realities

The leasing office runs Monday through Friday, 9 AM to 6 PM, and Saturdays from 10 AM to 4 PM. You'll get one weekday off each week to keep the schedule at 40 hours. Resident events and occasional community needs may push into evenings. That's standard for leasing roles and worth knowing upfront.

Hawthorne is a top-50 multifamily operator with deep Southeast roots. They run a formal Career Path Program with in-house learning and development, which matters if you're thinking about the next step. The leasing-to-assistant-manager pipeline is one of the most natural progressions in our industry, and companies that actually invest in it make a real difference in how fast that move happens.

What Separates Strong Candidates Here

Hawthorne lists the traits they're looking for, and the honest translation is this: the candidates who thrive in leasing roles aren't necessarily the ones with the most apartment experience. One year of customer service or sales is preferred but not required. What actually separates good leasing consultants from average ones is coachability and consistency. Showing up with the same energy on a slow Tuesday as a busy Saturday. Following up when it's inconvenient. Learning the local comp set well enough to speak to it intelligently on a tour.

• High school diploma or GED required
• One year of customer service, sales, or leasing experience preferred (not required)
• Valid driver's license required
• CALP certification is a plus

Commission eligibility on leasing and renewals is part of the compensation structure, alongside an hourly base rate.

• Medical
• Dental
• Vision
• 401k match
• Paid time off
• Pet insurance
• Paid parental leave options