Leasing Consultant

Hawthorne Residential Partners

Knoxville (AL)

On-site

USD 38,000 - 52,000

Full time

10 days ago

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Benefits offered by this job

Dental Insurance

Medical Coverage

Vision Coverage

401k Match

Paid Time Off

Paid Sick Leave

Parental Leave

Telehealth

Life Insurance

Retirement Planning

Job summary

Hawthorne Residential Partners is seeking a Leasing Consultant to welcome prospective residents, lead engaging apartment tours, and respond promptly to inquiries with warmth and professionalism. You’ll highlight lifestyle and value of the community and work to convert interest into leases.

As a key ambassador of our Live It culture, you’ll help plan resident events, assist with property marketing, and maintain a welcoming office while supporting occupancy and renewal goals.

Qualifications

Education: High School or GED.
One year of customer service or leasing experience preferred.
Valid Driver's License.
CALP accreditation is a plus.

Responsibilities

Greet prospective residents with warmth and professionalism.
Conduct personalized apartment tours highlighting lifestyle and value.
Respond to phone, email, and web inquiries promptly and thoroughly.
Convert leads to leases through follow-up and relationship-building.
Complete leasing applications, verifications, and move-in paperwork accurately.
Support occupancy and renewal goals.
Coordinate and attend resident events and community engagement initiatives.
Promote a clean, welcoming environment by maintaining office and common areas.
Assist in marketing the property through social media and community outreach.

Skills

Customer service

Sales

Communication

People skills

Empathy

Education

High School or GED

CALP Accreditation (certification)

Job description

We’re on the search for passionate, hardworking, and caring individuals who are ready to make a meaningful impact at our award winning apartment communities each day.

As one of the top 50 largest multifamily management companies in the country- proudly rooted in the Southeast—we lead with heart and operate with purpose. Our Live It culture reflects our commitment to service, connection, and exceeding expectations at every turn.

If you're looking for a place where your work truly matters –

Leasing Consultant | Job Overview

At Hawthorne, Leasing Consultants are known as Leasing & Live It Specialists—the face of the community and ambassadors of our Live It culture. This role is all about creating standout experiences and meaningful connections. Whether you’re leading engaging apartment tours, planning resident events, or responding to daily inquiries, your goal is to ensure every prospect and resident leaves feeling welcomed, supported, and excited to call Hawthorne home.

Leasing Consultant | Job Functions

Create Exceptional First Impressions

Greet prospective residents with warmth and professionalism
Conduct personalized apartment tours that highlight the lifestyle and value of the community
Respond to phone, email, and web inquiries promptly and thoroughly

Drive Leasing Success

Convert leads to leases through follow-up, relationship-building, and deep understanding of resident needs
Complete leasing applications, verifications, and new move-in paperwork accurately Contribute to community occupancy and renewal goals

Foster Resident Relationships

Coordinate and attend resident events and community engagement initiatives Respond to resident questions and concerns with empathy and efficiency
Promote a clean, welcoming environment by helping maintain office and common areas

Build Brand & Community Awareness

Assist in marketing the property through social media and Community outreach Stay informed on local market trends and competitor properties

What Makes Someone SOAR in This Role?

Positive Attitude: Enthusiastic, passionate, and driven within their day-to-day operations.
Clear Communicator: Confident in-person, over the phone, and online
People Service & Customer-Focused: Daily commitment to providing excellent service by embracing our Live It culture of kindness, community and connection.
Persuasive: Naturally influential with a talent for connecting with people, overcoming objections, and inspiring prospects to choose Hawthorne as home.
Willingness to Learn: Embraces the ability to be coached on Hawthorne standard Live It practices ensuring our communities receive excellent support.

Work Schedule:

Our leasing office is open Monday–Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule.

Evening and weekend availability may be required for resident events or based on the unique needs of the community.

Leasing Consultant| Education, Experience, and License Qualifications

Education:

High School or GED equivalent.

Experience:

One year of customer service experience, sales and/or apartment leasing is preferred but not required

Licenses & Certifications:

Valid Driver's License
A Certified Apartment Leasing Professional Accreditation (CALP) is a plus

Hawthorne’s Total Rewards Package | Compensation and Benefits

Leasing-Specific Benefits: Leasing Consultants are eligible for monthly leasing and renewal commissions, and leasing incentive programs, in addition to their hourly compensation.

Professional Benefits: Leasing Consultant Today – Assistant Community Manager Tomorrow! Our Career Path Program is offered to all of our employees. When you start at Hawthorne, we want to see you succeed and grow with us - that is why our Learning and Development team is committed to your career growth.

Personal Benefits: