Leasing Consultant

StoneCreek Communities; Indianapolis (IN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Bonuses - Monthly

On-site housing discount

Vacation – paid days off

Holidays – 12 paid days

Educational programs

401(k) with company match

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability – long-term

Flexible Spending Accounts

Employee Assistance Program

Wellness program

Job summary

StoneCreek Communities in Indianapolis seeks a Leasing Associate responsible for attracting and retaining residents through effective leasing, tours, and relationship building. You will manage the CRM, present apartments, and coordinate move-ins to support occupancy goals.

Ideal candidates will have 2+ years in multifamily leasing, strong customer service, and familiarity with Entrata. On-site housing discounts and bonuses add to a comprehensive benefits package.

Qualifications

• 2 years of experience in multifamily property management leasing preferred.
• Strong customer service skills and professional communication.
• Experience with property management software (Entrata) preferred.

Responsibilities

• Greet, qualify, and tour prospects to achieve occupancy goals.
• Inspect and prepare apartments for move-in and coordinate renewals.
• Follow up with leads within 24 hours and manage lease paperwork.
• Coordinate with maintenance and show units to maintain quality standards.

Skills

Sales & closing

Customer service

Communication

Problem solving

Team collaboration

Organization

Tools

Entrata

Job description

Who we are:Awarded 2026 Property Management Company of the Year by the St. Louis Apartment Association! With over 20 years of experience and 10,000+ units, StoneCreek Communities, provides industry-leading management services to a diverse portfolio of multi-family assets. As a service-oriented company, we have built an organization based upon values that are carried out through all aspects of apartment operation and management services..We offer our team members:Bonuses-Monthly bonuses!Apartment Discount: Take advantage of our on-site housing discount!Vacation: Accrued monthly; You can accumulate up to 10 business days during your 1st year, 15 business days your 2nd year, and 20 business days after 5 years!Holidays: Enjoy 12 paid holidays per year; includes a holiday for your birthday!Educational Programs- We help you invest in you!401(k): With a company match up to 4% of eligible compensationHealth Insurance- Coverage options availableDental Insurance- Our dental plans are designed to meet your individual needs.Vision Insurance- Coverage available with participating and non-participating providers.Life Insurance: Help protect your family with company-paid life and AD&D insurance.Disability: Long-term disability is provided at no cost to you. Short-term available at reasonable rates.Reimbursement Plans: These Flexible Spending Accounts allow you to set aside pre-tax dollars to pay for eligible healthcare or dependent-care expenses.Employee Assistance Program: From day one, you and your immediate family members are eligible for help with issues affecting your work or personal life.Wellness Program: Do something good for yourself. StoneCreek offers incentives for participating in many health-related activities.The overall objective of this position is to maintain a high physical occupancy by focusing their efforts on attracting and retaining qualified residents to their community. Responsible for leasing, marketing, and maintaining positive resident relations.Duties/Responsibilities:• Maintain a clear knowledge of current prices, property information, and comps in the market.• Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments and ensuring a smooth resident move-in and lease signing.• Inspects apartments before residents move in, ensures apartments are in ready condition, and schedules any outstanding items to be addressed with the maintenance team.• Follow up with all leads in CRM/PMS within 24 hours• Complete work order callbacks daily to ensure resident satisfaction.• Follow company policies and procedures.• Complete required monthly training in the company’s LMS.• Designs and executes marketing activities to create and drive traffic to the community, using internet marketing tools (and following other community-specific marketing plans, drives, and special programs.• Ensures that the community and show units meet the Company’s standards for show quality by inspecting the leasing tour daily and communicating maintenance and upkeep needs to the community’s maintenance team members.• Executes and performs activities supporting the community’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents before move-out dates and ensuring that lease renewal documents are signed and implemented on time.• Responds quickly and courteously to resident and client/owner concerns and questions, resolves problems and/or documents, and conveys requests to the appropriate individual(s).• Performs other related duties as assigned.Competencies:• Sales and closing ability, overcoming objections and follow up discipline• Customer service excellence, problem solving and conflict resolution• Deescalation skills with frustrated residents• Communication skills, clear and professional etiquette• Fair Housing and legal compliance knowledge• Marketing and CRM proficiency• Organization and administrative ability• Team collaborationPhysical Requirements:Prolonged periods sitting at a desk and working on a computer, standing and walking, giving tours, and meeting potential residents.Must be able to lift up to 15 pounds at times.Must be able to traverse a variety of properties with stairs and in a variety of weather.EEO StatementStoneCreek Communities provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.#SponsoredHP• 2 years of experience in multifamily property management leasing preferred• Strong customer service skills.• Entrata experience preferred• Ability to work schedule of Monday through Friday, weekends as needed