Leasing Consultant

GGP Services; Garland (TX); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

GGP Services at Embree Hill in Garland, TX is seeking a Leasing Consultant to warmly welcome prospects and residents, guiding them through tours, applications, and move-in steps. You will build rapport, manage leads in our CRM, and contribute to occupancy and rent growth through outstanding customer service.

Responsibilities include showing apartments, processing applications, coordinating with the onsite team, and staying knowledgeable about promotions and community amenities to help residents

Qualifikationen

• Excellent communication and problem-solving skills.
• Goal-oriented with ability to meet leasing targets.
• Experience with CRM systems in property management.

Aufgaben

• Manage leads in CRM and schedule tours.
• Show apartments and assist prospects through the application process.
• Provide exceptional customer service to residents and prospects.

Kenntnisse

Customer Service

Sales

CRM

Ausbildung

High School Diploma/GED

Associate degree in Customer Service/Hospitality preferred

Tools

CRM (Yardi)

Jobbeschreibung

Location

Embree Hill - 4901 Peninsula Way

Business

We believe home is more than a place to live. It's where life happens; connections are made, and communities grow. That's why we're committed to creating welcoming places where our residents feel at home, and our people have the opportunity to make a meaningful impact.

Job Description

Position Summary

Our Leasing Consultants are people who make a big impact in many small ways - a friendly smile, a welcoming greeting, a genuine interest in the people walking through our leasing office doors. Our Leasing Consultants create a positive and lasting influence on visitors, prospects, and residents by understanding the importance of first impressions.

As a Leasing Consultant, you manage your own success by attaining leasing goals, such as occupancy and rent growth, and by building positive rapport with prospects and residents.

You will be diligently managing leads within our CRM, you will be scheduling tours and showing apartments all day and you will be encouraging prospects to submit their online application.

Every day you will help our prospects to find their home at your community.

Essential Job Function

1. Customer Service (30%)

   • Deliver unmatched service to prospects and residents to exceed expectations and nurture satisfaction
   • Guide prospects through the leasing experience to make renting easy
   • Serve as the liaison through the application, leasing screening, and move-in process, including all related paperwork
   • Fully dedicated to prospects through answering calls, emails, chats, and texts
   • Encourage prospects to apply
   • Ability to work a flexible schedule, including evenings and weekends: our communities are busiest on the weekends

2. Sales (40%)

   • Communicate detailed information regarding communities and apartments to prospects
   • Generate interest in the community by conducting informative and personalized tours that result in new leases
   • Drive the sale by highlighting the quality of the community and the lifestyle of an apartment home
   • Develop deep knowledge of the rental process and their assigned markets neighborhoods and translate that into successful sales interactions
   • Employ effective selling techniques to close the sale
   • Work collaboratively with the onsite team to exceed occupancy goals and objectives
   • Maintain current knowledge of apartments, building amenities, and local agencies or attractions of interest to prospective residents
   • Maintain awareness of current rental rates and promotions of competitive properties
   • Project a favorable image of the community at all times to achieve property objectives and public recognition
   • Schedule tours and show apartments

3. Leasing Administration (30%)

   • Actively participate in the leasing process by monitoring inbound leads, qualifying prospects, leasing apartments, touring prospects, following up after each tour, and completing move-in procedures in accordance with established policies and procedures
   • Proactively manage all leads and customer experience using the Customer Relationship Management Software (CRM)
   • Complete assigned CRM tasks within the appropriate time frame
   • Manage leasing requests from existing residents, including lease breaks, roommate additions, unit transfers, and more
   • Run applications, communicate screening results, prepare and send leases, and collect all required information and documentation for a smooth move-in process
   • Inspect apartments prior to resident move-in to ensure move-in ready condition and schedule any outstanding items with the maintenance team
   • Master the leasing process in its entirety, from post-tour follow-up emails and prompt prospect calls to closing all tasks in the CRM

Education

High school diploma/GED required

Associate degree in Customer Service/Hospitality preferred

Work Experience

1-2 Years of sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant) required

1-2 Years of previous leasing experience within the multifamily property management industry preferred

Licenses & Certifications

Valid driver's license depending on property required

Requirements

1+ year sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant)

Previous leasing experience within the multifamily property management industry a plus

Demonstrated success in goal setting/achievement and following a sales process

Must have knowledge of federal and state apartment housing laws

Must adhere to Fair Housing laws and leasing policies and procedures

Must be high energy, sales and customer service driven

Must be reliable, high attention to detail, se