Leasing Consultant

Denstock Management; Fishersville (VA); On-site; USD 22,000 - 30,000; Full time

Job summary

Denstock Management is seeking a Leasing Consultant to greet prospects, tour the community, and secure leases. The role requires presenting features, handling inquiries, and coordinating the application process to ensure a seamless leasing experience for applicants.

This onsite position emphasizes excellent customer service, strong communication, and the ability to multitask across administrative tasks while supporting marketing efforts and resident satisfaction.

Qualifications

• Excellent organizational skills for fast-paced customer service.
• Friendly, energetic, and outgoing demeanor.
• Able to multi-task and work well independently or in a team.

Responsibilities

• Greet prospects and visitors, tour apartments, and secure lease agreements.
• Maintain guest cards and enter resident information daily.
• Coordinate application process including credit and income verification.

Skills

Customer service

Multitasking

Communication

Organizational skills

Teamwork

MS Word/Excel

Education

High School diploma or equivalent

Tools

OneSite

Job description

Description

Reports to: Property Manager

The purpose of this job description is to communicate the responsibilities and duties associated with the position of LEASING CONSULTANT. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed.

The company embraces an “all hands on deck” philosophy - every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives.

It is imperative that you review these duties, skills, and physical requirements closely and that you understand that by signing the Job Description Acknowledgement, you are verifying that you can perform all the duties, have the skills and possess the physical abilities that are necessary to perform the job as described.

JOB SUMMARY

The Leasing Consultant’s main role is to greet prospects and visitors, tour the apartments/community, present the features and benefits of the community, and secure lease agreements from qualified applicants. The Leasing Consultant also works with existing residents and performs other administrative office tasks as directed. This is a high visibility position that requires excellent customer service and communication skills. In the absence of the Property Manager, the Leasing Consultant will be required to take on additional responsibilities to ensure the efficient operations of the community.

EMPLOYMENT CLASSIFICATION / WORK HOURS

• Full time / Hourly / Non-exempt (eligible for overtime);
• Non-essential;
• 40 hours per week. After-hours/weekend work may be required.

WORK LOCATION: ONSITE ONLY (NOT ELIGIBLE FOR REMOTE WORK)

Daily onsite attendance is an essential function of this position. This role does not permit remote work or telecommuting. Employees are expected to be physically present at the workplace during scheduled work hours.

REPRESENTATIVE DUTIES AND RESPONSIBILITIES

The duties outlined below are typical for the position but may not be all-encompassing. Additional or different duties may be required to address business needs and changing business practices.

• Answer incoming phone calls and professionally handles each call.
• Keep accurate records of both phone and walk-in traffic by completing the guest card. Enters prospective residents’ information in property management software daily.
• Tour prospects and guests, including visitors, owners, and investors to show amenities, apartments, models, community, etc. (this may involve walking on hills and up and down 4 flights of stairs).
• Coordinate application process for each lease, including credit and income verification, and generate lease file and paperwork.
• Inspect/clean (“sparkles”) "market ready" apartments and models daily to ensure cleanliness and submits work-orders for any necessary maintenance items.
• Assist with resident functions (which may be held after normally scheduled work hours).
• Maintain awareness of local market conditions and trends. Contributes ideas to the Property Manager for marketing the property and for improving resident satisfaction. Conducts outreach marketing as needed.
• Maintain thorough knowledge of the property and that of competition. Conducts comparative surveys on a regular basis as directed by the Property Manager.
• Assist with general office work as directed (filing, organizing the office, ordering/restocking supplies, and general upkeep, etc.).
• Assist with daily cleaning of Club House and Leasing Office (vacuuming, empty trash bins, wipes down kitchen and bathroom counters, cleans toilets, etc.).
• Assist in the preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.
• Assist resident inquiries and requests.
• Assist with cleaning of breezeways if needed.
• Other duties as assigned.

Start-Up Requirements

During the start-up of a new property, ALL employees are expected to assist with all aspects of the startup and may perform tasks that will later be transitioned to other employees or outside vendors.

Additional requirements of the job will include the below-listed examples. Since it is impossible to envision all scenarios, the list is not all-encompassing and other tasks may be required:

• Organize the Leasing Office & Clubhouse (unpacking boxes, assemble furniture, organize office supplies, kitchen supplies, etc.).
• Clean the Clubhouse, including bathrooms, fitness center, theater room, etc.
• Assist with cleaning apartments (to make them ready for leasing).
• Collect appliance serial numbers and log information into OneSite.
• Decommission door locks.
• Meet with various vendors and learn new systems.

Requirements

QUALIFICATIONS

Must have excellent organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding customer service environment. Must provide excellent customer service while maintaining a welcoming and polite demeanor.

Education/Training

• At minimum High School diploma or equivalent is required.
• OneSite experience a plus (not required). If no previous experience must be able to learn the system and show proficiency within 6 months of hire. Proficiency test may be conducted.

Knowledge, Skills & Abilities

• Must be friendly, energetic, and outgoing.
• Must be flexible, self-starter, and able to multi-task. Must work well independently as well as in a team atmosphere.
• Must be able to work in a fast-paced and customer service-oriented environment.
• Must be reliable and follow through on commitments.
• Must be able to maintain composure in difficult situations (e.g., resident confrontations, emergencies, employee discipline scenarios, etc.).
• Must be trustworthy (maintain confidentiality) and exercises good judgment about what to say and when.
• Must be able to quickly retain new information & skills.
• Must be able to read and understand training materials and apply the information to job duties.
• Must be able to perform duties under pressure and meet deadlines.
• Must be able to take constructive positive or negative feedback from supervisors.
• Must be able to adapt and conform to change.
• Must be proficient in computer programs, including MS Word/Excel. Must be able to draft correspondence.

PHYSICAL DEMANDS

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Work Environment & Physical Requirements

• Standard office setting