Leasing Consultant

The Scion Group; College Station (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Experience Team Member to enhance customer engagement and satisfaction in a vibrant collegiate environment. This dynamic role combines marketing, administration, and exceptional customer service, requiring a proactive approach to relationship building and problem-solving. The ideal candidate will thrive in a fast-paced setting, showcasing great communication and interpersonal skills. Join a forward-thinking company committed to providing exceptional living experiences while being part of a supportive team that values flexibility and reliability. If you are passionate about customer service and eager to make a difference, this opportunity is for you.

Qualifications

• Strong customer service skills and a customer-centric mindset are essential.
• Ability to adapt to a fast-paced and changing environment.

Responsibilities

• Provide community and amenity tours to customers.
• Assist with planning and executing customer experience initiatives.
• Maintain office organization and cleanliness.

Skills

Customer-centric mindset

Agility & flexibility

Communication skills

Interpersonal skills

Reliability

Self-discipline

Job description

Redpoint College Station, College Station, Texas, United States

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Scion is paving a path in student living and the Experience Team Member (ETM) is essential to our commitment to exceptional customer experience and strong partnerships within the community. This position combines marketing, relationship building, administration and customer service all in one.

The ETM will thrive in a fast-paced, agile, collegiate environment. This role demands exceptional interpersonal and problem-solving skills and stellar work ethic.

Your Responsibilities

Customer Experience & Sales

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.

Property Administration

• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

The responsibilities listed above may not be all inclusive.

What We Require

• Customer-centric mindset
• Agility & flexibility with a frequently changing environment
• Great communication & interpersonal skills with a diverse population
• Reliability & self-discipline
• Availability to work during summer, holidays, and Turn periods
• Job location is at the assigned property.
• Working hours consist of daytime business hours and after hour on-call rotation.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law.

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