Leasing Consultant

Hrpliving; Chicago (IL); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Hawthorne, a leader in multifamily communities, seeks a Leasing Consultant to be the face of the property. You will conduct standout apartment tours, respond to daily inquiries, and help convert prospects into residents, all while embodying the Live It culture.

You will support leasing goals, coordinate resident events, and promote a welcoming environment with empathy and efficiency. High school diploma or GED is required; CALP is a plus.

Qualifications

• High School or GED diploma required.
• At least 1 year of customer service experience; sales or leasing experience preferred.
• Valid driver’s license; CALP accreditation is a plus.

Responsibilities

• Greet prospects warmly and lead engaging apartment tours.
• Respond to inquiries by phone, email, and web promptly and professionally.
• Convert leads to leases through follow-up and relationship building.
• Coordinate resident events and help maintain a welcoming community.

Skills

Customer service

Sales

Apartment leasing

Education

High School or GED

Job description

We’re on the search for passionate, hardworking, and caring individuals who are ready to make a meaningful impact at our award winning apartment communities each day.

As one of the top 50 largest multifamily management companies in the country- proudly rooted in the Southeast—we lead with heart and operate with purpose. Our Live It culture reflects our commitment to service, connection, and exceeding expectations at every turn.

Leasing Consultant | Job Overview

At Hawthorne, Leasing Consultants are known as Leasing & Live It Specialists—the face of the community and ambassadors of our Live It culture. This role is all about creating standout experiences and meaningful connections. Whether you’re leading engaging apartment tours, planning resident events, or responding to daily inquiries, your goal is to ensure every prospect and resident leaves feeling welcomed, supported, and excited to call Hawthorne home.

Leasing Consultant | Job Functions

Create Exceptional First Impressions

• Greet prospective residents with warmth and professionalism
• Conduct personalized apartment tours that highlight the lifestyle and value of the community
• Respond to phone, email, and web inquiries promptly and thoroughly

Drive Leasing Success

• Convert leads to leases through follow‑up, relationship‑building, and deep understanding of resident needs
• Complete leasing applications, verifications, and new move‑in paperwork accurately
• Contribute to community occupancy and renewal goals

Foster Resident Relationships

• Coordinate and attend resident events and community engagement initiatives
• Respond to resident questions and concerns with empathy and efficiency
• Promote a clean, welcoming environment by helping maintain office and common areas

Build Brand & Community Awareness

• Assist in marketing the property through social media and Community outreach
• Stay informed on local market trends and competitor properties

What Makes Someone SOAR in This Role?

• Positive Attitude: Enthusiastic, passionate, and driven within their day‑to‑day operations.
• Clear Communicator: Confident in‑person, over the phone, and online
• People Service & Customer-Focused: Daily commitment to providing excellent service by embracing our Live It culture of kindness, community and connection.
• Persuasive: Naturally influential with a talent for connecting with people, overcoming objections, and inspiring prospects to choose Hawthorne as home.
• Willingness to Learn: Embraces the ability to be coached on Hawthorne standard Live It practices ensuring our communities receive excellent support.

Work Schedule:

Our leasing office is open Monday–Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40‑hour schedule.

Evening and weekend availability may be required for resident events or based on the unique needs of the community.

Leasing Consultant| Education, Experience, and License Qualifications

Education:

• High School or GED equivalent.

Experience:

• One year of customer service experience, sales and/or apartment leasing is preferred but not required

Licenses & Certifications:

• Valid Driver's License
• A Certified Apartment Leasing Professional Accreditation (CALP) is a plus

Hawthorne’s Total Rewards Package | Compensation and Benefits

Leasing‑Specific Benefits: Leasing Consultants are eligible for monthly leasing and renewal commissions, and leasing incentive programs, in addition to their hourly compensation.

Professional Benefits: Leasing Consultant Today – Assistant Community Manager Tomorrow! Our Career Path Program is offered to all of our employees. When you start at Hawthorne, we want to see you succeed and grow with us - that is why our Learning and Development team is committed to your career growth.

Personal Benefits:

• Free Dental Insurance
• Comprehensive and Affordable Plans for Medical and Vision Coverage
• Health and Wellness Incentives
• 401k Retirement Match Program
• Paid Time Off- including your birthday!
• Paid Sick Time Off
• Pet Insurance Plans
• Paid Maternity, Paternity, and Adoption Leave Options
• Telehealth – Access to Doctors 24/7/365
• Company Paid Life Insurance
• Retirement Planning

Hawthorne is an equal opportunity employer.