Leasing Consultant

Hawthorne Residential Partners

Chattanooga (TN)

On-site

USD 36,000 - 64,000

Full time

14 days+

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Benefits offered by this job

Free Dental Insurance

Health and Vision coverage

401k Retirement Match

Paid Time Off

Telehealth – Access to Doctors 24/7/35

Company Paid Life Insurance

Job summary

Hawthorne Residential Partners seeks a Leasing Consultant in Chattanooga to warmly greet prospects, lead engaging apartment tours, and manage inquiries to help residents choose Hawthorne as their home.

As a member of the Live It culture, you will coordinate resident events, support occupancy goals, and foster a friendly, well-maintained community. A high school diploma and customer service experience are preferred, with opportunities for growth and commissions.

Qualifications

One year of customer service experience, sales and/or apartment leasing is preferred but not required
Strong communication and interpersonal skills are essential
Ability to greet residents and prospects warmly and professionally

Responsibilities

Greet prospective residents with warmth and professionalism
Conduct personalized apartment tours that highlight the lifestyle and value of the community
Respond to phone, email, and web inquiries promptly and thoroughly
Convert leads to leases through follow-up and relationship-building
Complete leasing applications, verifications, and new move-in paperwork accurately
Contribute to community occupancy and renewal goals
Coordinate and attend resident events and community engagement initiatives
Promote a clean, welcoming environment in the office and common areas

Skills

Customer service

Sales

Apartment leasing

Communication

Education

High School or GED

Job description

We’re on the search for passionate, hardworking, and caring individuals who are ready to make a meaningful impact at our award winning apartment communities each day.

As one of the top 50 largest multifamily management companies in the country- proudly rooted in the Southeast—we lead with heart and operate with purpose. Our Live It culture reflects our commitment to service, connection, and exceeding expectations at every turn.

Leasing Consultant | Job Overview

At Hawthorne, Leasing Consultants are known as Leasing & Live It Specialists—the face of the community and ambassadors of our Live It culture. This role is all about creating standout experiences and meaningful connections. Whether you’re leading engaging apartment tours, planning resident events, or responding to daily inquiries, your goal is to ensure every prospect and resident leaves feeling welcomed, supported, and excited to call Hawthorne home.

Leasing Consultant | Job Functions

Create Exceptional First Impressions

Greet prospective residents with warmth and professionalism
Conduct personalized apartment tours that highlight the lifestyle and value of the community
Respond to phone, email, and web inquiries promptly and thoroughly

Drive Leasing Success

Convert leads to leases through follow-up, relationship-building, and deep understanding of resident needs
Complete leasing applications, verifications, and new move-in paperwork accurately
Contribute to community occupancy and renewal goals

Foster Resident Relationships

Coordinate and attend resident events and community engagement initiatives
Respond to resident questions and concerns with empathy and efficiency
Promote a clean, welcoming environment by helping maintain office and common areas

Build Brand & Community Awareness

Assist in marketing the property through social media and Community outreach
Stay informed on local market trends and competitor properties

What Makes Someone SOAR in This Role?

Positive Attitude: Enthusiastic, passionate, and driven within their day-to-day operations.
Clear Communicator: Confident in-person, over the phone, and online
People Service & Customer-Focused: Daily commitment to providing excellent service by embracing our Live It culture of kindness, community and connection.
Persuasive: Naturally influential with a talent for connecting with people, overcoming objections, and inspiring prospects to choose Hawthorne as home.
Willingness to Learn: Embraces the ability to be coached on Hawthorne standard Live It practices ensuring our communities receive excellent support.

Work Schedule

Our leasing office is open Monday–Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule.

Evening and weekend availability may be required for resident events or based on the unique needs of the community.

Leasing Consultant| Education, Experience, and License Qualifications

Education

High School or GED equivalent.

Experience

One year of customer service experience, sales and/or apartment leasing is preferred but not required

Licenses & Certifications

Valid Driver's License
A Certified Apartment Leasing Professional Accreditation (CALP) is a plus

Hawthorne’s Total Rewards Package | Compensation and Benefits

Leasing-Specific Benefits: Leasing Consultants are eligible for monthly leasing and renewal commissions, and leasing incentive programs, in addition to their hourly compensation.

Professional Benefits: Leasing Consultant Today – Assistant Community Manager Tomorrow! Our Career Path Program is offered to all of our employees. When you start at Hawthorne, we want to see you succeed and grow with us - that is why our Learning and Development team is committed to your career growth.

Personal Benefits