Leasing Consultant

Elmington; Chattanooga (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Bedrock Property Management is seeking a Leasing Consultant to support daily operations, deliver excellent customer service, and meet leasing and financial goals for the community. You will manage resident interactions, tours, and communications to maintain high satisfaction and performance.

You will collaborate with the Community Director, uphold fair housing standards, and engage residents through events and outreach to maximize occupancy and retention.

Qualifications

• 1 year of multi-family property management experience preferred.
• Previous Leasing experience preferred.
• Customer Experience Specialists or related fields encouraged to apply.
• Previous experience working with a team to meet success.

Responsibilities

• Provide exemplary customer service to all residents and create a welcoming environment.
• Abides by federal fair housing standards and laws.
• Develop professional skills through continual growth and learning.
• Embodies company policies and represents the company to residents, vendors, and owners.
• Operates computers and on-site technology.
• Greets residents and maintains a neat office; serves as main contact.
• Completes prospective resident tours showcasing the property.
• Resolves issues promptly with a focus on customer service.
• Responds to after-hours issues to ensure resident safety and satisfaction.
• Drives property performance via resident events, marketing, and retention.
• Performs other duties as assigned.

Skills

Reputation management

Client communication

Leasing optimization

Motivation

Active listening

High energy

Team collaboration

Job description

At Bedrock Property Management, we do things a little differently. We're not your ordinary property management group and pride ourselves on doing business with smarts while being unexpected. We thrive on showing investors, customers, and residents that property development & management doesn't have to be boring. Most property management companies refer to the team that keeps things running smoothly as "maintenance", but we are NOT most property management companies. Bedrock focuses on providing the best service to our residents and our owners!

Bedrock Property Management Purpose and Core Values:

The relentless focus on genuine care and standards of excellence for our residents, guests, and clients is our highest mission. Our common purpose is to make a meaningful impact in the lives of others through selfless service.

Our Core Values:

• Win As One: We treat everyone with respect, kindness, and empathy. Harnessing cross-functional collaboration, we elevate success, understanding the principle ‘good for the hive, good for the bee.’
• By Any Means: No matter the ask, we find a way and take total ownership to make it happen. We Forget The Ordinary, by making the impossible ideas possible, consistently going above and beyond, without compromising integrity.
• Continual Growth: We seize every opportunity to grow and develop as individuals, employees, and as a company.
• Be Clear, Be Kind: We believe in the kindness of clarity, courageously embracing hard conversations to advance together with shared understanding and transparency.

POSITION SUMMARY:

Bedrock’s Leasing Consultants are essential to the property's overall success supporting the day to day operations while ensuring our residents' satisfaction. Our next Leasing Consultant will ensure efficient operations by meeting the leasing and financial goals and performance of your community, while delivering excellent customer service.

KNOWLEDGE/SKILLS/ABILITIES:

• Effectively manage the community's reputation via social media, direct communication, and marketing.
• Be the primary communicator to prospects, residents, vendors, and your market.
• Constantly learn and search for ways to improve traffic, leasing, and total income.
• Work with passion and take pride in what you do.
• Be an effective listener who offers helpful solutions.
• Possess great energy, enjoy challenges, and constantly set and reach new goals.
• Work alongside the Community Director in achievement of property goals.

ESSENTIAL JOB FUNCTIONS:

• Provides exemplary customer service to all residents proactively solving issues, and creating a warm and welcoming environment for all..
• Abides by federal fair housing standards and all other applicable laws.
• Develops their professional skills, seeking continual growth and learning from mistakes.
• Embodies company policies and procedures in all interactions.
• Presents a professional image and effectively represents the company to residents, vendors, and owners alike.
• Operates computers and other technological devices on site.
• Represents the community on the phone and in written communication.
• Greets residents, cleans and maintains a neat office, and serves as a point of contact.
• Completes prospective resident tours, showcasing the property with pride.
• Resolves issues in a timely manner with a focus on customer service.
• Responds to issues outside of normal work schedule when required to ensure the safety and satisfaction of residents.
• Drives property performance by participating in resident events, marketing the property, and focusing on resident retention.
• Performs all other duties, as assigned.

SPECIFIC EDUCATION OR EXPERIENCE:

• (1) year of multi-family property management experience preferred.
• Previous Leasing experience preferred.
• Customer Experience Specialists or related fields encouraged to apply.
• Previous experience working with a team to meet success.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently sit, stand and walk.
• Regularly required to talk or hear.
• Frequently required to use hands or fingers to handle or feel objects, tools or controls.
• Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary.

TRAVEL REQUIREMENTS:

• Travel up to 5% of the time.

The Bedrock Experience

We're creating a different kind of company at Bedrock. We promise we will never be ordinary, which we hope you can see by this job description. At Bedrock, you will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways and do your best work. If you believe in yourself, enjoy a challenge, and appreciate working with exceptional people, then Bedrock could very well be the last company you ever work for.

Bedrock Property Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.