Leasing Community Intern

Cardinal Group; Louisville (KY); On-site; USD 2,066,000 - 2,617,000; Part time

Job summary

Cardinal Group in Louisville, KY is seeking a Leasing Community Intern (temporary, non-exempt) to support front desk operations and leasing activities. You will deliver high-quality customer service, assist with leasing processes, and help manage community events while aligning with Cardinal Way of Leasing standards.

The role requires evening and weekend availability, a high school diploma, current college enrollment with 6+ credits, and the ability to lift up to 40 lbs.

Qualifications

• High school diploma or equivalent.
• Must be enrolled in a degree program with a minimum of 6 credit hours.
• Must have completed at least one year at the enrolled college or university.

Responsibilities

• Be an ambassador for customer service by consistently going above and beyond to ensure Cardinal customers are satisfied.
• Administrative front desk tasks and duties.
• Participate in Cardinal Way of Leasing (CWoL) training as required.
• Greet prospective clients and answer leasing calls; present the community and apartments; follow up.
• Complete all lease applications and lease file paperwork.
• Maintain lease file documentation and participate in audits as assigned by Community Manager.
• Support planning of community events and assist with various projects as needed.

Skills

Customer service

Communication

Teamwork

Front desk

Education

High school diploma or equivalent

Enrollment in college/university (≥6 credits)

At least one year completed in current program

Job description

POSITION: Leasing Community Intern (Temporary, Non-Exempt)

COMPENSATION: Hourly Rate, plus Bonus eligibility

SUMMARY

As a Leasing Community Intern, you must have the ability to deliver high quality customer service and dedication to our residents. Leasing Community Interns (LCIs) must possess the skills to cooperate and collaborate as a team. The Leasing Community Intern also strives for 100% occupancy through retention of existing residents, leasing current availability and pre‑leasing of future availability.

RESPONSIBILITIES (Including but not limited to)

• Be an ambassador for customer service by consistently going above and beyond to ensure that Cardinal customers are satisfied.
• Administrative Front Desk tasks and duties.
• Participate in Cardinal Way of Leasing (CWoL) training as required.
• Utilize the Cardinal Way of Leasing by:
  • Warmly greeting prospective clients
  • Answering incoming leasing calls
  • Determining needs and preferences
  • Professionally presenting the community and apartment homes
  • Utilizing feature/benefit selling
  • Closing the sale
  • Following up
• Complete all lease applications and lease file paperwork.
• Required to pass third party leasing shops and become Cardinal Way of Leasing certified.
• Maintain accurate lease file documentation in accordance with company policy; participate in lease file audits as assigned by the Community Manager.
• Maintain cleanliness of the tour path to ensure for a positive first impression of the community.
• Demonstrate a positive and professional attitude with team members, residents, prospective residents, and vendors.
• Participate in and assist with planning community events.
• Assist with various additional community projects as assigned by the Community Manager.
• Participate in Cardinal U training as required.
• “On-call” responsibilities (lock‑outs, nightly rounds, etc.)
• Required to work evenings and weekends

QUALIFICATIONS

• High school diploma or equivalent.
• Must be enrolled in a degree program at an accredited college or university, with a minimum of 6 credit hours.
• Must have completed a minimum of one year at the enrolled accredited college or university.
• Must maintain a minimum 2.5 cumulative grade point average. GPA will be verified on an annual basis. Failure to maintain a minimum 2.5 cumulative GPA may result in probation, suspension or release from the Community Intern position.
• Must be a current or future leaseholder of community.
• Must live on designated community floor, per community guidelines, as assigned by Community Manager.
• Able to lift up to 40 lbs.
• Must have a valid driver’s license.
• Available to be scheduled for work approximately 20 hours per week.
• Available evenings and weekends.
• Ability to embody the Cardinal Culture and Cardinal’s Core Values every day.

CANDIDATES WITH THE FOLLOWING CAREER EXPERIENCE PREFERRED:

• Assistant
• Administrative Assistant
• Leasing Consultant
• Leasing

REVIEW PERIOD: Community Interns will be required to re‑apply for the Community Intern position annually. Previous employment does not represent a commitment to rehire the Team Member. Exceptions may be granted by a Portfolio Manager on an individual basis.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work both inside and outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet. The Team Member must be able to push, pull, lift, carry, or maneuver weights of up to forty (40) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Rare local travel may be required to assist properties as needed, attend training classes or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

The above job description is not intended to be an all‑inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.

#LI-DNI

Qualifications

Behaviors

Preferred

Dedicated

Devoted to a task or purpose with loyalty or integrity

Thought Provoking

Capable of making others think deeply on a subject

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Self-Starter

Inspired to perform without outside help

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

Preferred

Customer Service, G-Suite, Flexible Hours

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.