Leasing Community Intern

Multifamily NW; Eugene (OR); On-site; USD 21,000 - 26,000; Part time

Job summary

Multifamily NW seeks a Leasing Community Intern (temporary, non-exempt) to deliver high-quality customer service to residents and drive occupancy through leasing activity. The role includes front desk duties, CWoL training, presenting the community, and completing lease paperwork.

Interns must be enrolled in a degree program with at least 6 credits, maintain a 2.5 GPA, live on-site as required, and be available evenings and weekends. Light lifting and a valid driver’s license are required.

Qualifications

• High school diploma or equivalent.
• Must be enrolled in a degree program at an accredited college or university, with a minimum of 6 credit hours.
• Must have completed a minimum of one year at the enrolled college or university.
• Maintain a minimum 2.5 cumulative GPA; GPA verified annually.
• Must be a current or future leaseholder of the community.
• Must live on designated community floor, as assigned by Community Manager.
• Able to lift up to 40 lbs.
• Must have a valid driver's license.
• Available to be scheduled for work approximately 20 hours per week.
• Available evenings and weekends.
• Ability to embody the Cardinal Culture and Cardinal’s Core Values.

Responsibilities

• Be an ambassador for customer service by consistently going above and beyond to ensure satisfaction.
• Administrative Front Desk tasks and duties.
• Participate in Cardinal Way of Leasing training as required.
• Greet prospective clients and handle leasing calls.
• Present the community and apartment homes professionally.
• Utilize feature/benefit selling and close leases.
• Complete all lease applications and lease file paperwork.
• Pass third party leasing shops and become Cardinal Way of Leasing certified.
• Maintain accurate lease file documentation and participate in audits.
• Keep tour path clean for a positive first impression.
• Demonstrate a positive, professional attitude with all stakeholders.
• Assist with community events and other projects.
• Participate in Cardinal U training as required.
• "On-call" responsibilities, including lock-outs and nightly rounds.
• Evenings and weekend work as required.

Skills

Customer service

Teamwork

Time management

Communication

Education

High school diploma or equivalent

Enrolled in a degree program (≥6 credits)

Completed at least 1 year of study

GPA 2.5+ (verified annually)

Job description

POSITION: Leasing Community Intern (Temporary, Non-Exempt)

COMPENSATION: Hourly Rate, plus Bonus eligibility

SUMMARY

As a Leasing Community Intern, you must have the ability to deliver high quality customer service and dedication to our residents. Leasing Community Interns (LCIs) must possess the skills to cooperate and collaborate as a team. The Leasing Community Intern also strives for 100% occupancy through retention of existing residents, leasing current availability and pre-leasing of future availability.

RESPONSIBILITIES (Including but not limited to)

• Be an ambassador for customer service by consistently going above and beyond to ensure that Cardinal customers are satisfied.
• Administrative Front Desk tasks and duties.
• Participate in Cardinal Way of Leasing (CWoL) training as required.
• Utilize the Cardinal Way of Leasing by:
  • Warmly greeting prospective clients
  • Answering incoming leasing calls
  • Determining needs and preferences
  • Professionally presenting the community and apartment homes
  • Utilizing feature/benefit selling
  • Closing the sale
  • Following up
• Complete all lease applications and lease file paperwork.
• Required to pass third party leasing shops and become Cardinal Way of Leasing certified.
• Maintain accurate lease file documentation in accordance with company policy; participate in lease file audits as assigned by the Community Manager.
• Maintain cleanliness of the tour path to ensure for a positive first impression of the community.
• Demonstrate a positive and professional attitude with team members, residents, prospective residents, and vendors.
• Participate in and assist with planning community events.
• Assist with various additional community projects as assigned by the Community Manager.
• Participate in Cardinal U training as required.
• “On-call” responsibilities (lock-outs, nightly rounds, etc.)
• Required to work evenings and weekends

QUALIFICATIONS

• High school diploma or equivalent.
• Must be enrolled in a degree program at an accredited college or university, with a minimum of 6 credit hours.
• Must have completed a minimum of one year at the enrolled accredited college or university.
• Must maintain a minimum 2.5 cumulative grade point average. GPA will be verified on an annual basis. Failure to maintain a minimum 2.5 cumulative GPA may result in probation, suspension or release from the Community Intern position.
• Must be a current or future leaseholder of community.
• Must live on designated community floor, per community guidelines, as assigned by Community Manager.
• Able to lift up to 40 lbs.
• Must have a valid driver’s license.
• Available to be scheduled for work approximately 20 hours per week.
• Available evenings and weekends.
• Ability to embody the Cardinal Culture and Cardinal’s Core Values every day.

CANDIDATES WITH THE FOLLOWING CAREER EXPERIENCE PREFERRED:

• Assistant
• Administrative Assistant
• Receptionist
• Leasing Consultant
• Real Estate Assistant
• Leasing

REVIEW PERIOD

Community Interns will be required to re-apply for the Community Intern position annually. Previous employment does not represent a commitment to rehire the Team Member. Exceptions may be granted by a Portfolio Manager on an individual basis.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work both inside and outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet. The Team Member must be able to push, pull, lift, carry, or maneuver weights of up to forty (40) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Rare local travel may be required to assist properties as needed, attend training classes or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.

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