Leasing Community Intern

Cardinal Group Companies; Cullowhee (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

Cardinal Group Companies is seeking a Leasing Community Intern (Temporary, Non-Exempt) in Cullowhee, NC. The role focuses on delivering high-quality customer service to residents while driving occupancy through leasing and pre-leasing efforts.

You will complete lease applications, participate in Cardinal Way of Leasing, and support front-desk operations. The position requires a 20-hour weekly schedule, evenings and weekends, and a valid driver's license.

Qualifications

• High school diploma or equivalent required.
• Must be enrolled in a degree program with a minimum of 6 credit hours.
• Must have completed a minimum of one year at the enrolled college.
• Maintain a minimum 2.5 GPA; GPA verified annually.
• Must be a current or future leaseholder of the community.
• Live on designated community floor as assigned.
• Ability to lift up to 40 lbs.
• Valid driver’s license required.
• Available to work ~20 hours per week; evenings and weekends.
• Able to embody Cardinal Culture and Core Values.

Responsibilities

• Be an ambassador for customer service; exceed expectations for Cardinal customers.
• Perform Administrative Front Desk tasks.
• Participate in Cardinal Way of Leasing (CWoL) training.
• Greet prospective clients and answer leasing calls.
• Present community and apartment homes professionally; use feature/benefit selling.
• Process lease applications and lease file paperwork.
• Pass Cardinal Way of Leasing certification and complete file audits.
• Maintain clean tour path and professional demeanor with residents and vendors.
• Assist with community events and other projects as needed.
• Attend Cardinal U training and be available for on-call duties.

Skills

Customer service

Team player

Communication

Education

High school diploma or equivalent

Enrolled in degree program with min 6 credit hours

Completed at least one year in college

GPA at least 2.5

Job description

S508A - The Husk
455 Husk Drive
Cullowhee, NC 28723, USA

S508A - The Husk
455 Husk Drive
Cullowhee, NC 28723, USA

POSITION: Leasing Community Intern (Temporary, Non-Exempt)

COMPENSATION: Hourly Rate, plus Bonus eligibility

SUMMARY

As a Leasing Community Intern, you must have the ability to deliver high quality customer service and dedication to our residents. Leasing Community Interns (LCIs) must possess the skills to cooperate and collaborate as a team. The Leasing Community Intern also strives for 100% occupancy through retention of existing residents, leasing current availability and pre-leasing of future availability.

RESPONSIBILITIES (Including but not limited to)

• Be an ambassador for customer service by consistently going above and beyond to ensure that Cardinal customers are satisfied.
• Administrative Front Desk tasks and duties.
• Participate in Cardinal Way of Leasing (CWoL) training as required.
• Utilize the Cardinal Way of Leasing by:
  • Warmly greeting prospective clients
  • Answering incoming leasing calls
  • Determining needs and preferences
  • Professionally presenting the community and apartment homes
  • Utilizing feature/benefit selling
  • Closing the sale
  • Following up
• Complete all lease applications and lease file paperwork.
• Required to pass third party leasing shops and become Cardinal Way of Leasing certified.
• Maintain accurate lease file documentation in accordance with company policy; participate in lease file audits as assigned by the Community Manager.
• Maintain cleanliness of the tour path to ensure for a positive first impression of the community.
• Demonstrate a positive and professional attitude with team members, residents, prospective residents, and vendors.
• Participate in and assist with planning community events.
• Assist with various additional community projects as assigned by the Community Manager.
• Participate in Cardinal U training as required.
• “On-call” responsibilities (lock-outs, nightly rounds, etc.)
• Required to work evenings and weekends

QUALIFICATIONS

• High school diploma or equivalent.
• Must be enrolled in a degree program at an accredited college or university, with a minimum of 6 credit hours.
• Must have completed a minimum of one year at the enrolled accredited college or university.
• Must maintain a minimum 2.5 cumulative grade point average. GPA will be verified on an annual basis. Failure to maintain a minimum 2.5 cumulative GPA may result in probation, suspension or release from the Community Intern position.
• Must be a current or future leaseholder of community.
• Must live on designated community floor, per community guidelines, as assigned by Community Manager.
• Able to lift up to 40 lbs.
• Must have a valid driver’s license.
• Available to be scheduled for work approximately 20 hours per week.
• Available evenings and weekends.
• Ability to embody the Cardinal Culture and Cardinal’s Core Values every day.

CANDIDATES WITH THE FOLLOWING CAREER EXPERIENCE PREFERRED:

• Assistant
• Administrative Assistant
• Leasing Consultant
• Leasing

REVIEW PERIOD: Community Interns will be required to re-apply for the Community Intern position annually. Previous employment does not represent a commitment to rehire the Team Member. Exceptions may be granted by a Portfolio Manager on an individual basis.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work both inside and outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet. The Team Member must be able to push, pull, lift, carry, or maneuver weights of up to forty (40) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Rare local travel may be required to assist properties as needed, attend training classes or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.

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Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.