Leasing & Community Experience Specialist

Shea-Apartment-Communities; San Jose (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive Wages

Monthly Bonus Potential

Annual Discretionary Bonus

Generous Apartment Discount

Mobile Phone Allowance

Medical, Dental, Vision, Life, …

401(k) Retirement Plan - Traditional &

Paid Time Off

Paid Holidays

Shea Wellness Programs – Mental, Phys

Tuition Reimbursement

Job summary

Shea Properties is hiring a Leasing Specialist to match residents with their home and foster a vibrant community. You will be the face of the experience, delivering exceptional service, driving tours, and supporting renewals in a dynamic environment.

This role emphasizes connection, creativity, and growth, with opportunities for coaching, training and leadership development. Join a team that values teamwork, innovation and excellence within an inclusive setting.

Qualifications

• Two-way communication and customer service skills are essential.
• Six months’ sales and/or customer service experience in property management, hospitality, retail, or real estate.
• Apartment leasing experience preferred.
• Basic math and computer skills including Microsoft Office Suite.
• Willing to work weekends and travel as required.

Responsibilities

• Present and lease our community to prospective residents and secure renewals professionally.
• Create a welcoming environment for residents and prospects.
• Promote the community through market research and marketing.
• Address inquiries from current and future residents and manage daily leads.
• Personalize tours and gather resident needs for their apartment home.
• Ensure compliance with records by detailed move-in appointments and administrative tasks.
• Demonstrate Shea core values and customer care standards.
• Follow safety and compliance rules and procedures.

Skills

Customer service

Sales experience

Time management

Communication

Weekend availability

Travel readiness

Microsoft Office

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Shea Properties is hiring a Leasing Specialist to match residents with their home and foster a vibrant community. You will be the face of the experience, delivering exceptional service, driving tours, and supporting renewals in a dynamic environment.

This role emphasizes connection, creativity, and growth, with opportunities for coaching, training and leadership development. Join a team that values teamwork, innovation and excellence within an inclusive setting.