Leasing Associate

RPM Living; Greenwood Village (CO); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Weekly pay

Healthcare coverage

401(k) with match

Paid time off + holidays

Job summary

RPM Living is seeking a Leasing Associate to manage leasing activities, market the property, and maintain positive resident relations on-site. You will handle leases, tours, applications, and move-ins while promoting resident satisfaction and retention.

The role requires coordinating with maintenance, updating reports, and using lead management software to qualify prospects. On-site work includes flexible hours, including weekends, with comprehensive benefits and opportunities for growth.

Qualifications

• Associate's degree or equivalent from two-year college or technical school or six months to one-year related experience
• Microsoft Office and Property Management Software proficiency

Responsibilities

• Respond to telephone and internet inquiries from residents and prospects to schedule tours (virtual, self-guided, and in-person)
• Greet and qualify prospects using guest cards in Lead Management Software and assist with applications and deposits
• Process applications with credit checks and rental history verification and submit for processing
• Obtain Community Manager approval and follow up with applicants on status
• Show apartments, close sales, and prepare move-ins with signatures and orientation
• Maintain an active social media presence to enhance visibility and engagement
• Address resident questions and complaints promptly to support retention
• Close sales through appointment setting, tours, showrooms, and follow-up
• Utilize marketing strategies to drive traffic within budget and plan
• Present a favorable image of the community to achieve objectives
• Plan resident events to boost retention and host as needed
• Complete lease, move-in, and checkout paperwork in a timely manner
• Attend weekly and daily goal-setting meetings
• Collaborate with maintenance to ensure timely service requests

Skills

Customer service

Sales

Communication

Lead qualification

Tour coordination

Education

Associate's degree or equivalent

Tools

Lead Management Software

Microsoft Office

Property Management Software

Job description

Bilingual Preferred

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Overview

20% Rent Discount

Bilingual Preferred

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Position Summary

The Leasing Associate position is responsible for the leasing, marketing and maintaining positive resident relations. Leasing Associates handle the signing of leases, and act as a landlord for property owners.

Responsibilities

• Respond to telephone and internet inquiries from residents and prospects to schedule virtual, self-guided, and in-person tours
• Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
• Keep an updated availability report, process applications with credit checks and rental history verification, then submit them for processing
• Community Manager approval and follow up with applicants on their status
• Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
• Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary
• Utilize marketing strategies to ensure traffic within the limitations of the Marketing Budget and the Marketing Plan(i.e. competitive rental rates, referrals, promotions, locators, and outreach)
• Projects a favorable image of the community to achieve property objectives and public recognition
• Focuses on securing resident retention in ways such as planning resident functions (i.e. parties, contests, etc.); attend after hours functions and participate as a host as needed
• Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner
• Attends weekly and daily goal setting meetings as appropriate
• Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards

Education And Experience

• Associate's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience
• Microsoft Office, Property Management Software

Qualifications

Physical Requirements:

• May be required to sit for extended periods of time while working at a desk
• May be required to climb stairs
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
• Must be able to use mobile devices and applications for work-related tasks

Work Environment

• This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements
• The office is an open setting which may include bright lights, constant noises and distractions
• A flexible schedule is required and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs

RPM Living is an Equal Opportunity Employer.

This job title is associated with Leasing Agent, Leasing Consultant, Sales Consultant, Leasing Specialist, Sales Specialist, and/or Marketing Specialist

Company Information

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.

Compensation

The anticipated pay range for the position is $20-$23 per hour plus bonuses and a generous benefit plan.