Leasing Ambassador (Build to Rent)

BSFR Property Management LLC; Wild Wing Plantation (SC); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

5% 401(k) match

Wellness credits

Up to 160 hours PTO

Career growth opportunities

Job summary

Maymont Homes is seeking a Leasing Ambassador for Build-to-Rent communities to deliver outstanding resident experiences. You will welcome prospects, conduct tours, answer inquiries, and support leasing activities to drive occupancy and satisfaction.

The role emphasizes strong customer service, organization, and multitasking in a fast-paced environment, with collaboration across onsite teams and centralized departments.

Qualifications

• Associate degree preferred or equivalent work experience.
• Minimum 1 year in real estate, leasing, sales, property management, or customer service.
• Experience in Build-to-Rent or multifamily leasing environments preferred.

Responsibilities

• Welcome prospects and conduct professional community/home tours.
• Respond to inquiries via phone, email, or in person promptly and accurately.
• Provide pricing, terms, and application process information.
• Ensure model homes and spaces are prepared for tours and move-ins.
• Assist applicants through leasing process and follow-up.
• Maintain knowledge of community offerings and policies.

Skills

Customer service

Interpersonal communication

Written communication

Time management

Multitasking

Detail-oriented

CRM systems

Education

Associate degree preferred

Equivalent work experience may be considered

Tools

CRM systems

MRI

CMS

Birdeye Reputation Management

QuickBase

MS Office Suite

Job description

Location

Conway - 1600 Hyacinth Drive, Haven at Wild Wing Business, Conway, SC 29526

Position Summary

The Leasing Ambassador – Build-to-Rent (BTR) is responsible for delivering an exceptional prospective resident experience while supporting the daily leasing operations of assigned Build-to-Rent communities. This role serves as the face of the community by welcoming prospects, conducting tours, responding to inquiries, and supporting leasing activities that drive occupancy and resident satisfaction goals. The position supports operational readiness by ensuring homes and community spaces are prepared for leasing activities and aligned with company presentation standards. The role requires strong customer service skills, organization, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

1. Functional Responsibilities

• Welcome prospective residents and provide professional community and home tours
• Respond to leasing inquiries via phone, email, and in-person communication in a timely and professional manner
• Provide accurate information regarding community features, pricing, availability, leasing terms, and application processes
• Ensure model homes, amenity areas, and community spaces are prepared and maintained for daily leasing activities
• Assist prospective residents through the leasing process, including follow-up communication and application support
• Maintain strong knowledge of community offerings, leasing procedures, and company policies

2. Operational / Departmental Support

• Utilize property management and CRM systems to track prospect activity, leasing traffic, and resident communications
• Assist with maintaining accurate prospect, applicant, and leasing records
• Support leasing and marketing initiatives designed to drive occupancy and resident engagement
• Coordinate with onsite operations and maintenance teams to ensure homes are ready for tours and move-ins
• Support community events, outreach efforts, and resident engagement activities as needed
• Maintain organized leasing materials, reports, and operational documentation

3. Compliance & Risk Management

• Ensure compliance with Fair Housing regulations and applicable real estate laws
• Maintain confidentiality of resident and applicant information
• Follow company leasing policies, operational procedures, and documentation standards
• Ensure accurate and timely completion of leasing-related documentation and communications
• Escalate resident or prospect concerns to leadership as appropriate

4. Financial / Performance Accountability

• Support occupancy and leasing goals through effective prospect engagement and follow-up
• Contribute to lease conversion efforts and community stabilization initiatives
• Assist with maintaining accurate leasing records and operational reporting
• Support customer satisfaction and reputation management efforts through professional service delivery
• Contribute to achievement of monthly leasing targets and performance metrics

5. Leadership / Collaboration

• Collaborate with Community Managers, onsite teams, and centralized departments to support leasing success
• Promote a positive, customer-focused environment aligned with company values and service standards
• Communicate effectively with prospects, residents, vendors, and internal team members
• Support team initiatives and operational goals across the assigned community
• Demonstrate professionalism and accountability in all interactions and responsibilities

6. Additional Responsibilities

• Serve as an onsite leasing representative for assigned Build-to-Rent communities
• Assist with special projects, leasing events, and operational initiatives as assigned
• Perform other duties as assigned to support business objectives

Performance Expectations & Key Metrics

• Achievement of assigned monthly leasing goals, subject to property availability
• Prospect conversion and follow-up responsiveness
• Resident and prospect satisfaction scores
• Accuracy and timeliness of leasing documentation and system updates
• Community presentation and tour readiness standards
• Compliance with company policies and Fair Housing regulations
• Effectiveness of communication and customer service delivery

Required Qualifications

• Education – Associate degree preferred
• Equivalent work experience may be considered in lieu of degree
• Experience – Minimum 1 year of experience in real estate, leasing, sales, property management, or customer service required
• Experience in Build-to-Rent or multifamily leasing environments preferred

Skills & Competencies

• Strong customer service and interpersonal communication skills
• Excellent written and verbal communication abilities
• Strong organizational and time management skills
• Ability to multitask and manage priorities in a fast-paced environment
• Detail-oriented with strong problem-solving abilities
• Intermediate proficiency in Microsoft Office Suite including Word, Excel, and PowerPoint
• Working knowledge of CRM and property management systems preferred
• Ability to thrive in high-volume, customer-facing environments
• Knowledge of Fair Housing regulations and leasing best practices preferred

Preferred Qualifications

• Experience in Build-to-Rent (BTR), multifamily, or residential leasing operations
• Working knowledge of QuickBase, MRI, CMS, and Birdeye Reputation Management platforms
• Experience with resident engagement and customer relationship management tools
• Familiarity with leasing performance metrics and occupancy goals
• Prior experience supporting lease-up or new community operations

Why work for Maymont Homes?

Our Mission - "We Positively Impact the Lives in the Communities We Serve." Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support.

Certified Great Place to Work® - Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care.

Outstanding Benefits - Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.

Career Growth - With continued expansion planned for Maymont, you'll find meaningful opportunities to grow your skills, advance your career, and make an impact.

Strong Foundation - As part of Brookfield Asset Management, one of the world's largest real estate asset managers, we have the stability, resources, and vision to keep growing.

Equal Opportunity Employer

Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information.

#MYMT The Brookfield Real Estate ecosystem spans the globe through multiple operating companies, all united by our core values. We cover every facet of real estate—from offices and retail spaces to logistics centers, residential homes, and hotels. Across thousands of properties worldwide, we combine world-class expertise with deep local insights to drive exceptional value. Together, we transform neighborhoods and build lasting communities that stand the test of time. By leveraging the global scale of our operating companies and fostering trusted local partnerships, we collaborate seamlessly to support our communities and achieve shared success.