Leasing Agent

ADP, Inc.; Rockford (IL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Accrued PTO after 90 day probationary

Paid holidays after 90 day probation

Job summary

ADP, Inc. in Rockford, IL seeks a Leasing Agent to market available rentals, schedule tours, and guide applicants from application to move-in, while ensuring fair housing compliance and professional service.

You will collaborate with property management and maintenance teams to prepare units, maintain records, and respond promptly to inquiries, delivering exceptional tenant experiences that support occupancy and revenue goals.

Qualifications

• High school diploma or equivalent.
• Experience in leasing or sales in real estate or property management.
• Strong communication and interpersonal skills.
• Basic knowledge of fair housing laws and leasing regulations.
• Proficiency with standard office software and property management systems.

Responsibilities

• Schedule property tours and present units to prospects.
• Process rental applications and communicate leasing terms clearly.
• Maintain records of leasing activities and lease agreements.
• Respond to inquiries via phone, email, and in person with excellent service.
• Coordinate with management and maintenance to prepare units for occupancy.

Skills

Communication

Interpersonal skills

Customer service

Fair housing knowledge

Office software

Education

High school diploma or equivalent

Associate's or Bachelor's degree

Tools

AppFolio

Job description

The Leasing Agent plays a critical role in the property management team by serving as the primary point of contact for prospective tenants. This position is responsible for marketing available rental properties, scheduling property tours, and facilitating the leasing process from application to move-in. The Leasing Agent ensures that all leasing activities comply with fair housing laws and company policies, maintaining a professional and welcoming environment. Success in this role directly impacts occupancy rates and tenant satisfaction, contributing to the overall profitability and reputation of the property. The Leasing Agent collaborates closely with property management and maintenance teams to address tenant needs and support community engagement.

Minimum Qualifications:

• High school diploma or equivalent.


• Previous experience in leasing, sales, or customer service, preferably in real estate or property management.


• Strong communication and interpersonal skills.


• Basic knowledge of fair housing laws and leasing regulations.


• Proficiency with standard office software and property management systems.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Business, Marketing, Real Estate, or related field.


• Experience using property management software such as AppFolio


• Bilingual abilities, especially in Spanish, to better serve diverse tenant populations.


• Demonstrated success in meeting or exceeding leasing goals.

Responsibilities:

• Schedule property tours and present available units to prospective tenants, highlighting key features and benefits.


• Process rental applications, verify applicant information, and communicate leasing terms and conditions clearly.


• Maintain accurate records of leasing activities, tenant communications, and lease agreements in compliance with company policies.


• Respond promptly to inquiries via phone, email, and in-person visits, providing excellent customer service throughout the leasing process.


• Coordinate with property management and maintenance teams to ensure units are ready for occupancy and tenant concerns are addressed.

Skills:

The Leasing Agent utilizes strong communication skills daily to engage with prospective tenants, clearly explaining leasing terms and answering questions to facilitate informed decisions. Organizational skills are essential for managing multiple leasing files, scheduling tours, and maintaining accurate records to ensure compliance and efficiency. Customer service skills are applied consistently to create a positive experience that encourages lease signings and tenant retention. Knowledge of fair housing laws guides the agent in conducting equitable and lawful leasing practices. Additionally, proficiency with property management software streamlines application processing and lease documentation, enhancing overall workflow and tenant satisfaction.

Benefits Include:

• Accrued PTO available after 90 day probationary period


• Paid holidays after 90 day probationary period