Leasing Agent

Equity Real Estate Management; Richmond (VA); On-site; USD 35,000 - 52,000; Full time

Job summary

Equity Real Estate Management is seeking a leasing professional to optimize occupancy by leasing units, showing properties, and implementing sales strategies. You will handle rental paperwork, explain terms to residents, and coordinate with staff to achieve occupancy targets.

The role requires strong communication, excellent customer service, and the ability to close sales while maintaining high standards of integrity and safety on site.

Qualifications

• Must present a professional image and communicate effectively with residents and prospects.
• Strong customer service orientation with ability to close sales and handle inquiries.
• Fluency in English required; additional language skills are a plus.
• Accurate data entry and ability to perform market research as part of leasing strategy.

Responsibilities

• Optimize occupancy by leasing units and maximizing renewal opportunities.
• Conduct site tours and demonstrate property amenities and available units.
• Develop and implement sales and marketing strategies with property staff.
• Prepare rental paperwork accurately and explain documents to residents.
• Respond to resident requests promptly and resolve issues to maintain satisfaction.
• Maintain leasing data and assist with monthly closing as needed.
• Ensure grounds and units are safe and attractive and ready for showings.
• Assist in planning property-sponsored resident events and adhere to safety policies.

Skills

Professional image

Excellent communication

Customer service

Close a sale

English fluency

Data entry

Market studies

Organizational skills

Job description

Equity Real Estate Management (EREM) is growing! We love what we do, and we are looking for talented, like-minded individuals to join our ever-growing team of rock stars!

At EREM we offer a positive, forward-thinking culture where ideas and opinions are welcomed. Providing you with the tools you need to succeed in your job and an understanding that everyone is important in achieving overall success. We strive to create an environment that offers great opportunities to learn and grow both personally and professionally. Our commitment to maintaining high standards and best practices ensures that everyone is working cohesively towards the same goal. That's why we encourage innovation, give autonomy to our team members, reward hard work and actually have fun while doing it!

Our Mission:

To provide innovative solutions to challenges within our industry, ultimately elevating the quality of service to all residents, owners, investors and lenders.

Core Values:

All in.

One team, one goal.

Building trust through transparency.

Job Functions

• Optimize occupancy by leasing units and maximize an effective lease renewal program for existing residents.
• Lease units by aggressively selling the products and services of the property.
• Conduct site tours and demonstrate property amenities, model apartments and available apartments.
• Effectively handle telephone inquiries and conduct follow-up telephone communications to prospects from site visits, telephone inquiries and other sources.
• Work with the property staff to develop and implement sales and marketing strategies.
• Increase property traffic levels, maintain established closing ratios and work to achieve and exceed budgeted occupancy percentages.
• Maintain thorough product knowledge of the property and that of major competition through site visits/tours and telephone surveys.
• Follow established policies and procedures regarding the qualification, screening and acceptance of applicants for residency.
• Prepare rental paperwork in an accurate and timely manner. Communicate and explain rental documents to new and existing residents. Ensure documents are completed prior to resident move-in.
• Maintain company customer service standards. Respond to resident requests in a timely manner and work with residents to minimize and resolve problems and complaints. Follow through to ensure issues are resolved.
• Maintain prospect, traffic and leasing data and and assist with other computer data entry as needed. Assist with monthly closing as needed.
• Assist in ensuring that the grounds, buildings and units are fully functional, safe and attractive. Visually inspect grounds, buildings and units on a regular basis.
• Ensure units are ready for showing. Inspect units on move-in day to ensure units are ready, inspect units on move-out day to assess damages.
• Assist with planning and hosting of property sponsored social functions for residents.
• Follow all safety procedures and report any safety hazards found.
• Make bank deposits and perform other property related errands as requested.
• Attend required meetings and training seminars.
• Perform other property related tasks assigned by Property Manager.

Skills

• Professional image
• Excellent communication skills, in person and on telephone
• Strong customer service orientation
• Ability to "close" a sale
• Ability to read and write English fluently (Spanish or other language abilities may be required)
• Ability to accurately perform mathematical functions
• Ability to perform basic data entry computer skills
• Ability to report and perform accurate market studies
• Good organizational skills

For more information, please see the attached job description for this job posting.