Leasing Agent

WMFHA; Knoxville (TN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health benefits

Dental and vision coverage

401k with company match

Paid time off (3 weeks)

Paid wellness time

11 paid holidays

Parental leave

Volunteer day

Company paid life insurance

Job summary

Yugo USA is seeking a Leasing Agent for its Knoxville community. You will handle leasing and marketing, manage move-ins, renewals, and lead generation while delivering excellent resident relations.

Reporting to the General Manager, you will greet prospects, conduct tours, process applications and set up leases in accordance with company policies. The role requires a customer-first approach and flexibility to work evenings or weekends as needed.

Qualifications

• High school diploma or equivalent; residential property experience preferred.
• Experience with property management software RealPage or Entrata.
• Strong interpersonal and customer service skills.
• Ability to communicate clearly and handle resident inquiries.
• Willingness to work evenings/weekends.

Responsibilities

• Greet prospective residents and conduct property tours to highlight amenities.
• Respond to calls, emails, and inquiries promptly and professionally.
• Process rental applications, deposits, and prepare lease agreements.
• Coordinate move-ins/move-outs and ensure smooth onboarding.
• Maintain leasing records, guest cards, and commission tracking.
• Support renewal notices and follow up with residents to encourage retention.
• Assist with marketing, events, and local outreach to generate leads.
• Monitor local market conditions to support pricing and occupancy strategies.
• Participate in weekly leasing meetings and provide market insights.
• Coordinate resident service requests with maintenance and ensure satisfaction.
• Contribute to cleanliness and presentation of the leasing office and model units.
• Build positive relationships and resolve concerns professionally.
• Ensure compliance with policies and Fair Housing standards.

Skills

Interpersonal skills

Customer service

Communication skills

Flexible schedule

Education

High school diploma/ GED or equivalent

Tools

RealPage

Entrata

Job description

Company: Yugo USA
Community: Slate at 901
Location: On-site / Knoxville, TN
Position Title: Leasing Agent
Position Type: Full-time / Hourly / Non-exempt
Compensation: $16-18 per hour

Yugo is a global leader in student housing dedicated to creating exceptional living experiences for students around the world. With a presence spanning more than 14 countries and 120 cities, Yugo combines innovation, community, and purpose to redefine student living. In the U.S., Yugo operates nearly 40,000 beds across 88 properties in 28 states, delivering vibrant communities designed to support student success both personally and professionally. Guided by its Live Your Best Life philosophy, Yugo fosters sustainability, personal growth, and career development while building an inclusive, collaborative, and forward-thinking culture for residents and team members alike.

As the Leasing Agent, you will be a key player in our apartment community, reporting to the General Manager. You will handle all aspects of leasing and marketing while ensuring positive resident relations. Your role includes managing apartment rentals, overseeing move-ins and lease renewals, generating and handling leads, qualifying prospects, preparing lease documentation, and completing move-in procedures according to company policies.

Reporting to the General Manager, heres what youll be doing!

• Greet prospective residents, conduct community tours, and effectively communicate property features, amenities, and benefits to support leasing goals.

• Respond to phone calls, emails, and in-person inquiries from prospective and current residents in a professional and timely manner.

• Process rental applications, secure deposits, and prepare lease agreements in compliance with company policies and Fair Housing regulations.

• Coordinate move-in and move-out processes, ensuring apartments are ready and residents receive a positive onboarding experience.

• Maintain accurate leasing records, guest cards, reports, lease files, and commission tracking documentation.

• Support lease renewal efforts by distributing renewal notices and following up with residents to encourage retention.

• Assist with marketing and outreach initiatives, including community events, advertising efforts, and local outreach activities to generate leads and increase occupancy.

• Monitor local market conditions, competitor pricing, and industry trends to support leasing and resident satisfaction strategies.

• Participate in weekly leasing meetings and provide updates on traffic, leasing activity, and market insights.

• Coordinate resident service requests with the maintenance team and conduct follow-up to ensure resident satisfaction.

• Contribute to the cleanliness, curb appeal, and overall presentation of the leasing office, model units, and community spaces.

• Build positive relationships with residents and assist in resolving concerns or inquiries in a professional and customer-focused manner.

• Ensure compliance with company policies, Fair Housing standards, and all applicable federal, state, and local regulations.

• Support community operations and team initiatives while maintaining a flexible schedule, including evenings and weekends as needed

Sound good so far? Heres what youll need to thrive in this role!

• High school diploma, GED or equivalent, preferred. In lieu of degree, equivalent experience in residential properties, rental operations or related expereince

• Relevant experience working at a property, even better at a university/college

• Property management software, RealPage, Entrata or like systems

• Strong interpersonal and communication skills, including the ability to build and maintain quality relationships

• Strong customer service skills, ability to manage difficult or emotional customer and staff situations, responds promptly to customer needs and quickly responds to resident requests

• Carbon Literacy Certification or willingness to undertake training?

As part of the Yugo team, you are eligible for a competitive salary, bonus eligibility, comprehensive benefits and more! Heres a snapshot of what we offer;

• Competitive salary

• Generous benefits package! Including health, dental and vision

• 401k + 4% employer matching

• Three weeks of PTO

• Paid Wellness Time

• 11 paid Holidays

• Minimum one-week paid wellness time

• Paid Parental Leave

• 1 Paid Volunteer Day

• 1 Paid YuDay

• Company paid STD, LTD and Life insurance

?

Equal Opportunity Employer

We are proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, protected veteran status, or any other status protected by applicable law.