Leasing Agent

Express Employment Professionals - Cincinnati East; Hawthorne (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Express Employment Professionals - Cincinnati East in Hawthorne, CA is seeking a Leasing Associate to support the Regional Manager and maintenance staff. You will show units, process leases, collect rents, run credit checks, and maintain resident records to keep the community rent-ready and well-managed.

The role requires strong computer skills, Fair Housing certification, weekend availability, professional presentation, and dependable attendance. A valid driver’s license may be needed.

Qualifications

• Achieve Fair Housing certification prior to interaction with prospects or residents.
• Competence in personal computer skills, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications.
• Must be able to work weekends.
• Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community.
• Must possess a positive attitude and the ability to smile under all circumstances when attending to our customers.
• Ability to work independently and complete daily activities according to work schedule.
• Ability to communicate professionally, verbally and in writing.
• Ability to understand, follow and transmit written and oral instructions.
• Ability to meet attendance schedule with dependability and consistency.
• May be required to use personal vehicle for business use, therefore, must provide and maintain a valid and appropriate state driver’s license and auto insurance.

Responsibilities

• Open, refresh, walk through, and close all market-ready units daily, noting and communicating any maintenance needs.
• Communicate frequently with the Regional Manager regarding property status, maintenance and staff needs, as well as immediate notification of all emergencies and necessary overtime.
• Meet with potential tenants and provide guided tours of available units, amenities, and pricing.
• Prepare and ensure all leases and corresponding paperwork are completed, have appropriate signatures, and are uploaded and entered into the system accurately and on a timely basis.
• Run credit verifications, track all prospective tenants, and follow up on all leads.
• Maintain accurate records of all community transactions and submit on timely basis, such as, delinquency reports, pre and post-inspections and all other move-in/move-out documents, etc.
• Properly maintain and store resident files.
• Collect rents, late fees and other charges, insuring they are completed properly by resident, posted, scanned and deposited on the same day received.
• Generate and process necessary legal documents in accordance with State and Company guidelines.
• Respond to emergencies appropriately, in accordance with company policy and procedures, i.e., criminal activity, employee/resident injuries, fires, floods, etc.
• Support maintenance staff when requested.
• Complete lease renewals in a timely manner, including pre-lease renewal inspections.
• Attend weekly/daily office staff meetings.
• Timely attend to resident concerns and requests to ensure resident satisfaction.
• Consistently enforce and adhere to the company policies and property rules and regulations.
• Distribute company and/or community notices as necessary.
• Represent the company in a professional manner at all times.
• Maintain the safe and clean appearance of our property, grounds, units, and common areas including, walkways, pool and laundry facilities. This may require picking up litter, wiping down surfaces, vacuuming, sweeping and notifying the appropriate person of any repairs needed.
• Ensure that all work orders are recorded and communicated appropriately to maintenance.
• Communicate issues/concerns to Regional Manager and/or Human Resources Director or other member of Executive Management as necessary.
• Other duties as requested by Management.

Skills

Fair Housing certification

Professional communication

Customer service mindset

Weekend availability

Presentable appearance

Tools

Microsoft Office Suite

Community software applications

Job description

JOB DESCRIPTION

SCHEDULE: Tuesday-Saturday 9 am- 6 pm

Pay Rate $23 p/h

________________________

POSITION SUMMARY:

Supports the Regional Manager and Maintenance staff with completion of day-to-day activities at property location in the Company’s best interest to ensure the property is rented to the fullest capacity in accordance with the Company Operations Guide and Policies and Procedures Manuals. Responsibilities include, but are not limited to: preparing to show units each morning; answering phones and questions about our property and rental units; showing units; completing leasing paperwork; posting notices; and entering resident information into the system. All employees at the property are responsible for maintaining the safe and clean appearance of our property, grounds, units, laundry facilities, and all common areas.

ESSENTIAL FUNCTIONS:

• Open, refresh, walk through, and close all market-ready units daily, noting and communicating any maintenance needs.
• Communicate frequently with the Regional Manager regarding property status, maintenance and staff needs, as well as immediate notification of all emergencies and necessary overtime.
• Meet with potential tenants and provide guided tours of available units, amenities, and pricing.
• Prepare and ensure all leases and corresponding paperwork are completed, have appropriate signatures, and are uploaded and entered into the system accurately and on a timely basis.
• Run credit verifications, track all prospective tenants, and follow up on all leads.
• Maintain accurate records of all community transactions and submit on timely basis, such as, delinquency reports, pre and post-inspections and all other move-in/move-out documents, etc.
• Properly maintain and store resident files.
• Collect rents, late fees and other charges, insuring they are completed properly by resident, posted, scanned and deposited on the same day received.
• Generate and process necessary legal documents in accordance with State and Company guidelines.
• Respond to emergencies appropriately, in accordance with company policy and procedures, i.e., criminal activity, employee/resident injuries, fires, floods, etc.
• Support maintenance staff when requested.
• Complete lease renewals in a timely manner, including pre-lease renewal inspections.
• Attend weekly/daily office staff meetings.
• Timely attend to resident concerns and requests to ensure resident satisfaction.
• Consistently enforce and adhere to the company policies and property rules and regulations.
• Distribute company and/or community notices as necessary.
• Represent the company in a professional manner at all times.
• Maintain the safe and clean appearance of our property, grounds, units, and common areas including, walkways, pool and laundry facilities. This may require picking up litter, wiping down surfaces, vacuuming, sweeping and notifying the appropriate person of any repairs needed.
• Ensure that all work orders are recorded and communicated appropriately to maintenance.
• Communicate issues/concerns to Regional Manager and/or Human Resources Director or other member of Executive Management as necessary.
• Other duties as requested by Management.

KNOWLEDGE, SKILLS and ABILITIES:

• Achieve Fair Housing certification prior to interaction with prospects or residents.
• Competence in personal computer skills, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications.
• Must be able to work weekends.
• Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community.
• Must possess a positive attitude and the ability to smile under all circumstances when attending to our customers.
• Ability to work independently and complete daily activities according to work schedule.
• Ability to communicate professionally, verbally and in writing.
• Ability to understand, follow and transmit written and oral instructions.
• Ability to meet attendance schedule with dependability and consistency.
• May be required to use personal vehicle for business use, therefore, must provide and maintain a valid and appropriate state driver’s license and auto insurance.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

The noise level varies from quiet to moderately loud. The employee will work in an open office environment with frequent background conversations and occasionally, maintenance noise.

While performing the duties of this job, the employee is regularly required to talk, hear, see and type with both hands. The employee frequently is required to sit; stand; walk; bend and twist; use hands to finger, handle or feel; and reach out and overhead with hands and arms. The employee must have the stamina to walk the property multiple times each day including going up and down stairs.

Employee may be required to move small household or office items up to 30 lbs. Must be able to sweep, vacuum, rake, mop and scrub when necessary

We will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with state and local laws including the City of Los Angeles Fair Chance Initiative Hiring Ordinance.