Lease Maturity & Loyalty Specialist

Stellantis Financial Services US; Dallas (TX); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Stellantis Financial Services US in Dallas is seeking a customer care specialist to guide customers through end-of-lease, explain charges, and collect outstanding balances. The role involves inbound and outbound calls, scheduling inspections, and handling payments.

You will promote loyalty through the lease maturity strategy, manage communications, and perform administrative tasks while adhering to policies.

Qualifications

• Minimum 2 years’ experience in customer service, call center, or relevant environment.
• High school diploma and/or GED.

Responsibilities

• Handle inbound and outbound calls related to the end of lease process.
• Explain end-of-lease charges and collect on remaining balances.
• Schedule inspections, returning the vehicle, extending the lease, and/or purchasing the vehicle.
• Promote customer loyalty by executing the lease maturity loyalty strategy.
• Inform customers of any outstanding end of lease charges and collect on balances.
• Process phone payments and set up/negotiate payment arrangements as needed.
• De-escalate customer complaints and update the system.
• Perform administrative end-of-lease tasks and other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Negotiation

De-escalation

Organizational skills

Time management

Problem solving

Attention to detail

Mathematical skills

Team collaboration

Microsoft Office

Education

High school diploma

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Stellantis Financial Services US in Dallas is seeking a customer care specialist to guide customers through end-of-lease, explain charges, and collect outstanding balances. The role involves inbound and outbound calls, scheduling inspections, and handling payments.

You will promote loyalty through the lease maturity strategy, manage communications, and perform administrative tasks while adhering to policies.