LearnVantage Mid-Market Client Account Management Senior Manager

Accenture PLC; San Francisco (CA); On-site; USD 133,000 - 302,000; Full time

Job summary

Accenture LearnVantage seeks a Senior Manager for Mid-Market Client Account Management to define and drive the Customer Success strategy, align outcomes with business objectives, and lead a high-performing CS organization through onboarding, adoption, renewal, and expansion.

You will influence metrics, build scalable engagement models, and partner with Sales, Product, and Finance to deliver exceptional customer value and executive-level reviews.

Qualifications

• Minimum 8 years of experience in Customer Success, Account Management, Professional Services, or related SaaS roles, with at least 4 years in a senior leadership or director-level capacity managing teams of 5 or more.
• Minimum 5 years of hands-on experience owning and reporting on SaaS metrics including ARR, MRR, NRR, GRR, CAC, LTV, churn, and product adoption, with demonstrated ability to influence those metrics directionally.
• Minimum 5 years of experience directly owning renewal and expansion revenue targets, with a track record of achieving or exceeding GRR ≥90% and NRR ≥105% (or equivalent benchmarks for your segment).
• Minimum 5 years of experience building or scaling a Customer Success organization in a high-growth B2B SaaS environment.
• Minimum 5 years of experience presenting business reviews, forecasts, or strategic recommendations to C-suite executives or Board-level stakeholders.
• Minimum 5 years of cross-functional leadership experience, formally partnering with Sales, Product, and/or Finance to drive shared outcomes such as retention, adoption, or revenue growth.
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

Responsibilities

• Define and execute the company's Customer Success strategy, aligning customer outcomes with overall business objectives.
• Build, lead, and develop a high-performing Customer Success organization, including hiring, coaching, and performance management.
• Own the end-to-end post-sales customer lifecycle, from onboarding and adoption through renewal and expansion.
• Drive customer retention and growth by being a key influencer of important recurring revenue metrics, including Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
• Establish scalable customer engagement models, processes, and playbooks that support company growth and operational excellence.
• Develop customer health programs and leverage data-driven insights to proactively identify risks, improve adoption, and maximize customer value.
• Partner cross-functionally with Sales, Product, Professional Services, Support, Marketing, and Finance to deliver a seamless customer experience and influence business strategy.
• Serve as the executive voice of the customer, translating customer feedback into actionable product, service, and process improvements.
• Build executive relationships with strategic customers, leading Executive Business Reviews and ensuring customers achieve measurable business outcomes.
• Establish and report on Customer Success KPIs, forecasting renewals and churn, and providing regular insights and recommendations to executive leadership and the Board.

Skills

Customer Success

Account Management

SaaS metrics

Cross-functional leadership

Data-driven insights

Executive communication

Education

Bachelor's degree or equivalent (minimum 12 years) work experience

Job description

LearnVantage Mid-Market Client Account Management Senior Manager

We Are:

Accenture LearnVantage, we provide its clients with comprehensive technology learning and training services that will help them reskill and upskill their people in technology, data and AI to reinvent their organizations and achieve greater business value. The new service is designed to help leaders across industries and governments quickly identify gaps in relevant skills being created by advances in technologies and then provide the industry-specific training needed to fill those gaps at speed and scale. This includes delivering highly personalized learning experiences for a wide range of technical and business users, from specialized AI and data science, cloud and cyber security training for IT professionals to Gen AI training for board and C-suite members and business leaders.

Learn more:

Learning Service

You Are:

You are a strategic, customer-centric leader with a proven track record of building and scaling high-performing Customer Success organizations in a high-growth environment. You combine strong commercial acumen with a passion for helping customers achieve measurable business outcomes, consistently driving retention, expansion, and long-term customer value. You excel at developing talent, fostering cross-functional collaboration, and using data-driven insights to inform strategy and operational excellence. You are an influential communicator with executive presence, capable of building trusted relationships with customers, partners, and internal stakeholders while serving as the voice of the customer across the organization.

The Work:

• Define and execute the company's Customer Success strategy, aligning customer outcomes with overall business objectives.
• Build, lead, and develop a high-performing Customer Success organization, including hiring, coaching, and performance management.
• Own the end-to-end post-sales customer lifecycle, from onboarding and adoption through renewal and expansion.
• Drive customer retention and growth by being a key influencer of important recurring revenue metrics, including Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
• Establish scalable customer engagement models, processes, and playbooks that support company growth and operational excellence.
• Develop customer health programs and leverage data-driven insights to proactively identify risks, improve adoption, and maximize customer value.
• Partner cross-functionally with Sales, Product, Professional Services, Support, Marketing, and Finance to deliver a seamless customer experience and influence business strategy.
• Serve as the executive voice of the customer, translating customer feedback into actionable product, service, and process improvements.
• Build executive relationships with strategic customers, leading Executive Business Reviews and ensuring customers achieve measurable business outcomes.
• Establish and report on Customer Success KPIs, forecasting renewals and churn, and providing regular insights and recommendations to executive leadership and the Board.

Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.

Here’s What You Need:

• Minimum 8 years of experience in Customer Success, Account Management, Professional Services, or related SaaS roles, with at least 4 years in a senior leadership or director-level capacity managing teams of 5 or more.
• Minimum 5 years of hands-on experience owning and reporting on SaaS metrics including ARR, MRR, NRR, GRR, CAC, LTV, churn, and product adoption, with demonstrated ability to influence those metrics directionally.
• Minimum 5 years of experience directly owning renewal and expansion revenue targets, with a track record of achieving or exceeding GRR ≥90% and NRR ≥105% (or equivalent benchmarks for your segment).
• Minimum 5 years of experience building or scaling a Customer Success organization in a high-growth B2B SaaS environment (e.g., company growing >20% YoY or from Series B through IPO stage).
• Minimum 5 years of experience presenting business reviews, forecasts, or strategic recommendations to C-suite executives or Board-level stakeholders.
• Minimum 5 years of cross-functional leadership experience, formally partnering with Sales, Product, and/or Finance to drive shared outcomes such as retention, adoption, or revenue growth.
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 11/07/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture

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• Minnesota $132,500 to $261,300
• New York $122,700 to $302,400
• New Jersey $141,100 to $302,400
• Ohio $122,700 to $241,900
• Virginia $122,700 to $278,200
• Washington $141,100 to $278,200

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