LearnVantage Mid-Market Client Account Management Senior Manager

Accenture; Morristown (NJ); On-site; USD 141,000 - 302,000; Full time

Job summary

Accenture LearnVantage in Morristown, NJ seeks a Senior Manager to lead Customer Success strategy and build a high-performing CS organization. You will own post-sales lifecycle, onboarding, adoption, renewal, and expansion while influencing key revenue metrics.

You will partner with Sales, Product, Professional Services, Support, Marketing, and Finance to deliver a seamless customer experience and executive-level customer insights.

Qualifications

• Minimum 8 years in Customer Success, Account Management, Professional Services, or related SaaS roles, incl. 4+ years in leadership managing teams of 5+.
• At least 5 years owning and reporting on SaaS metrics (ARR, MRR, NRR, GRR, CAC, LTV, churn, adoption).
• 5+ years directly owning renewal/expansion targets with GRR ≥90% and NRR ≥105% Benchmark awareness.
• 5+ years building or scaling a CS org in high-growth B2B SaaS (YoY >20%).
• 5+ years presenting reviews/forecasts to C-suite or Board-level stakeholders.
• 5+ years cross-functional leadership partnering with Sales, Product, Finance to drive outcomes.

Responsibilities

• Define and execute the Customer Success strategy aligned with business goals.
• Build, lead, and develop a high-performing CS organization with coaching and performance management.
• Own the end-to-end post-sales lifecycle from onboarding to renewal and expansion.
• Drive retention and growth, influencing GRR and NRR metrics.
• Establish scalable engagement models, processes, and playbooks for growth.
• Develop customer health programs using data-driven insights to mitigate risks.
• Partner with Sales, Product, Professional Services, Support, Marketing, and Finance.
• Serve as the executive voice of the customer, translating feedback into improvements.
• Build executive relationships with strategic customers and lead Executive Business Reviews.
• Establish and report on CS KPIs, forecast renewals and churn, and advise leadership.

Skills

Customer Success Leadership

SaaS Metrics Literacy

Executive Communication

Cross-functional Collaboration

Talent Development

Education

Bachelor's degree or equivalent

Job description

LearnVantage Mid-Market Client Account Management Senior Manager

We Are:

Accenture LearnVantage, we provide its clients with comprehensive technology learning and training services that will help them reskill and upskill their people in technology, data and AI to reinvent their organizations and achieve greater business value. The new service is designed to help leaders across industries and governments quickly identify gaps in relevant skills being created by advances in technologies and then provide the industry-specific training needed to fill those gaps at speed and scale. This includes delivering highly personalized learning experiences for a wide range of technical and business users, from specialized AI and data science, cloud and cyber security training for IT professionals to Gen AI training for board and C-suite members and business leaders.

Learn more:

Learning Service (https://www.accenture.com/en/services/learning)

You Are:

You are a strategic, customer-centric leader with a proven track record of building and scaling high-performing Customer Success organizations in a high-growth environment. You combine strong commercial acumen with a passion for helping customers achieve measurable business outcomes, consistently driving retention, expansion, and long-term customer value. You excel at developing talent, fostering cross-functional collaboration, and using data-driven insights to inform strategy and operational excellence. You are an influential communicator with executive presence, capable of building trusted relationships with customers, partners, and internal stakeholders while serving as the voice of the customer across the organization.

The Work:

• Define and execute the company's Customer Success strategy, aligning customer outcomes with overall business objectives.
• Build, lead, and develop a high-performing Customer Success organization, including hiring, coaching, and performance management.
• Own the end-to-end post-sales customer lifecycle, from onboarding and adoption through renewal and expansion.
• Drive customer retention and growth by being a key influencer of important recurring revenue metrics, including Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
• Establish scalable customer engagement models, processes, and playbooks that support company growth and operational excellence.
• Develop customer health programs and leverage data-driven insights to proactively identify risks, improve adoption, and maximize customer value.
• Partner cross-functionally with Sales, Product, Professional Services, Support, Marketing, and Finance to deliver a seamless customer experience and influence business strategy.
• Serve as the executive voice of the customer, translating customer feedback into actionable product, service, and process improvements.
• Build executive relationships with strategic customers, leading Executive Business Reviews and ensuring customers achieve measurable business outcomes.
• Establish and report on Customer Success KPIs, forecasting renewals and churn, and providing regular insights and recommendations to executive leadership and the Board.

Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.

Here’s What You Need:

• Minimum 8 years of experience in Customer Success, Account Management, Professional Services, or related SaaS roles, with at least 4 years in a senior leadership or director-level capacity managing teams of 5 or more.
• Minimum 5 years of hands-on experience owning and reporting on SaaS metrics including ARR, MRR, NRR, GRR, CAC, LTV, churn, and product adoption, with demonstrated ability to influence those metrics directionally.
• Minimum 5 years of experience directly owning renewal and expansion revenue targets, with a track record of achieving or exceeding GRR ≥90% and NRR ≥105% (or equivalent benchmarks for your segment).
• Minimum 5 years of experience building or scaling a Customer Success organization in a high-growth B2B SaaS environment (e.g., company growing >20% YoY or from Series B through IPO stage).
• Minimum 5 years of experience presenting business reviews, forecasts, or strategic recommendations to C-suite executives or Board-level stakeholders.
• Minimum 5 years of cross-functional leadership experience, formally partnering with Sales, Product, and/or Finance to drive shared outcomes such as retention, adoption, or revenue growth.
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience) Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 11/07/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:U.S. Employee Benefits | AccentureRole Location Annual Salary RangeCalifornia $132,500 to $302,400Colorado $132,500 to $261,300Connecticut $132,500 to $261,300District of Columbia $141,100 to $278,200Illinois $122,700 to $261,300Maine $112,900 to $222,500Maryland $132,500 to $261,300Massachusetts $132,500 to $278,200Minnesota $132,500 to $261,300New York $122,700 to $302,400New Jersey $141,100 to $302,400Ohio $122,700 to $241,900Virginia $122,700 to $278,200Washington $141,100 to $278,200

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 [phone] or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of theAccenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-4/Accenture-Equal-Opportunity-Statement.pdf#zoom=50)

Accenture is an EEO and ...

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.