Learning & Talent Development Specialist Senior

PNC; Dallas (TX); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k) match

Education assistance

Wellness program

Adoption reimbursement

Job summary

PNC is seeking a Senior Learning & Talent Development Specialist to advance technology-enabled learning across the organization. Based in Dallas, TX, you will design, test, and implement solutions that enhance learner experiences and outcomes, while exploring responsible uses of AI in training.

You'll collaborate with IT, learning professionals, and business partners to translate needs into practical, scalable solutions and to ensure accessibility, usability, and effective completion tracking

Qualifications

• Experience supporting technology within a Learning & Talent Development environment.
• Knowledge of Learning Management Systems and related learning technologies.
• Experience testing web-based training or digital learning experiences.
• Understanding of adult learning principles and how they influence design and delivery.
• Ability to learn new software including emerging technologies such as AI and evaluate results for accuracy and relevance.

Responsibilities

• Consult on, develop, test, and implement technology solutions that support Learning & Talent Development.
• Collaborate with technology teams, learning professionals, and internal partners for ongoing processes and enhancements.
• Translate business, learning, and end-user needs into practical solutions.
• Test web-based training for functionality, usability, and learner experience.
• Research emerging technologies including AI and identify opportunities to improve learning experiences and processes.

Skills

Learning Management Systems

Web-based training testing

Adult learning principles

Analytical thinking

Strong communication

Education

Bachelor's degree

Tools

AI concepts

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Learning & Talent Development Specialist Senior within PNC's Human Resources organization, you will be based in Pittsburgh, PA; Cleveland, OH; Birmingham, AL; Downers Grove, IL; or Dallas, TX. The Learning & Talent Development Specialist Senior is a technology and learning-focused role responsible for developing, testing, implementing, and supporting technology solutions that enable effective learning experiences. This role combines broad technology knowledge with Learning & Talent Development expertise. The ideal candidate understands how technology and emerging capabilities such as AI can support learning while also recognizing where human expertise, sound learning practices, and critical judgment remain essential.

Primary Responsibilities

• Consult on, develop, test, and implement technology solutions that support Learning & Talent Development.
• Serve as a liaison between technology teams, learning professionals, and internal partners for ongoing processes, application maintenance, enhancements, and new solutions.
• Partner with stakeholders to understand business, learning, and end-user needs and translate those needs into practical solutions.
• Test web-based training and learning technologies for functionality, usability, learner experience, completion tracking, and successful deployment.
• Support the implementation, administration, troubleshooting, maintenance, and continuous improvement of learning applications and solutions.
• Evaluate technology solutions from both a technical and learner experience perspective.
• Research emerging technologies, including artificial intelligence, and identify opportunities to improve learning experiences, learning operations, and technology-enabled processes.
• Explore and test responsible uses of AI within learning, including content development, learner support, personalization, administration, and workflow improvement.
• Critically evaluate AI-generated content and recommendations for accuracy, quality, relevance, potential bias, and alignment with the intended learning experience.
• Collaborate with learning professionals, technology teams, and other stakeholders to move solutions from concept through implementation.
• Identify opportunities to improve how learning technologies are used across the organization.

The successful candidate should demonstrate

• Experience supporting technology within a Learning & Talent Development, training, or similar environment.
• General technology knowledge combined with an understanding of digital learning and learning technologies.
• Experience testing web-based training or digital learning experiences.
• Understanding of adult learning principles and how they influence the design and delivery of learning.
• Knowledge of Learning Management Systems and related learning technologies.
• Ability to evaluate learning solutions for functionality, usability, accessibility, learner experience, and completion tracking.
• Strong analytical, research, critical-thinking, and problem-solving skills.
• Strong verbal, written, and interpersonal communication skills.
• Ability to communicate effectively with learning professionals, technical teams, and business partners.
• Ability to work independently while collaborating effectively across teams.
• Ability to manage ambiguity and changing priorities while maintaining focus on learner and business needs.
• Ability to quickly learn and effectively use new software, tools, and technologies, including emerging technologies such as AI, while critically evaluating results for accuracy and relevance.
• Ability to recognize when a technology solution or automation is the right fit and when process improvement or human expertise is more appropriate.
• Knowledge of responsible technology practices, including data security, privacy, and proper handling of sensitive organizational, employee, and other information.

Preferred Skills

Adult Learning Principles, Facilitation, Growth Mindset, Instructional Design, Leadership Training and Development, Learning and Development (L&D), Organizational Development (OD), Talent Development, Talent Management, Training Delivery Competencies Competency-based Training and Development, Instructional Design, Managing Multiple Priorities, Organizational Change Management, Problem Solving, Project Management, T&D: Trends and Directions, Training And Development, Training Evaluation, Training Needs Analysis

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors (Required)

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $0.00 – $0.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 11/10/2026, although it may be longer with business discretion.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives

Paid Time Off

• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• and years of service

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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Employer Story

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve.