Learning Specialist

Salem Five Cent Savings Bank; Salem (MA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) matching

Tuition reimbursement

Employee referral program

Annual holiday reception

Summer family outing

Job summary

Salem Five Cent Savings Bank is seeking a Training Specialist to design, deliver, and manage employee training programs in the Salem, MA offices. You will develop materials, coach staff, and ensure programs align with banking regulations and company goals.

The role requires collaboration across departments, strong communication, and fluency with Office 365 and SharePoint. Travel to other Salem Five locations may be required; bi-lingual candidates are a plus.

Qualifications

• Bachelor's degree or equivalent preferred from adult learning, psychology, or applicable field.
• Minimum 3–5 years related training experience in a retail or customer-focused environment; banking experience preferred.
• Proficiency with Microsoft Office 365 applications including Word, Excel, PowerPoint, and Teams.
• Strong written and verbal communication skills.
• Ability to organize and present information effectively in small and large group settings.
• Ability to facilitate group settings; bi-lingual skills a plus.
• Ability to build and expand relationships across the organization.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to communicate effectively using common email systems and Internet research.

Responsibilities

• Research, design, develop and implement training solutions to meet organizational needs.
• Develop, customize, and maintain training materials and resources.
• Manage multiple projects with initiative and time management.
• Provide coaching and guidance to new employees as needed.
• Ensure effective adult learning environments for all programs.
• Facilitate diverse learning methodologies for workshops and alternative formats.
• Maintain knowledge of company products, services and strategies to train staff accordingly.
• Ensure compliance with banking laws and regulations in training content.
• Create tools to track learning outcomes and metrics.
• Embrace new technologies to support operations and customers.
• Be open to feedback, committed to learning and adaptable to change.
• Demonstrate proficiency with Office 365 and SharePoint in training delivery.
• Uphold Salem Five's core values and provide outstanding customer experience.
• Willingness to travel to other Salem Five locations as necessary.
• Assume additional responsibilities as requested.

Skills

Training design

Training delivery

Group facilitation

Communication

Time management

Bi-lingual skills

Education

Bachelor's degree or equivalent preferred

Tools

Office 365

SharePoint

Job description

Salem Five is a growing regional financial services organization with a rich history of over 170 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

This position requires the ability to work in the Salem, MA offices.

Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.

Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Research, design, develop and implement training solutions tailored to meet organizational needs, including new hire training, on-going training, system upgrades and conversions, and documentation.
• Develop, customize, and maintain related training support materials.
• Manage multiple projects and tasks simultaneously while demonstrating initiative and strong time management skills and practices.
• Provide coaching, support and guidance to new employees acting as a resource as needed.
• Ensure effective adult learning environments for all programs by taking appropriate measures and actions.
• Facilitate diverse application of learning methodologies to support workshops or alternative learning methods.
• Maintain a high level of knowledge on company products, services, and business strategies to support and train personnel appropriately.
• Demonstrate compliance with banking business laws and regulations as defined in company policies and procedures pertinent to the position and those you train.
• Create and establish tools to track and measure learning and outcomes.
• Embrace new and emerging technologies to support operations and customers through flexibility and the ability to learn and adapt to change.
• Demonstrate a willingness to give and receive feedback, a curiosity and passion for learning, and a commitment to embracing change.
• Demonstrate proficiency with desktop applications such as Office 365 and SharePoint.
• Demonstrate commitment to Salem Five's core values.
• Provide an outstanding Customer Experience to Salem Five customers (internal & external).
• Regular attendance is essential to this position, in addition to the willingness and ability to travel to other Salem Five locations as necessary.
• Assume additional responsibilities as requested.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree or equivalent preferred from an adult learning, psychology, or other applicable field.
• Minimum three-five years related training experience in a retail or customer focused, service business; or equivalent combination of education and experience. Banking experience preferred.
• Demonstrated familiarity with Microsoft Office 365 applications including Word, Excel, PowerPoint, and Teams required.
• Strong written and verbal communication skills required.
• Ability to organize and present information and recommendations effectively in both small and large group settings.
• Ability to facilitate group settings and communicate effectively in small and mid-size group situations. Bi-lingual skills a plus.
• Ability to build and expand strong working relationships throughout the organization in support of the concept of organizational interdependency.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to communicate effectively with more widely known e-mail systems and use the Internet as a research source.

Benefits/Incentives

We offer a comprehensive benefits package designed to support your well-being and success, including medical, dental, and vision coverage; Flexible Spending and Health Savings Accounts; 401(k) matching; and tuition reimbursement. You will also enjoy additional perks such as our employee referral program, annual holiday reception, summer family outing, and more.

Salary Range

$65,000 - $85,000

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, and performance. This range may be modified in the future.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear for extended periods of time. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and peripheral vision.

No unsolicited resumes accepted from agencies.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.