Learning & Performance Specialist

Paycom - ATS; Rapid City (SD); On-site; USD 55,000 - 75,000; Full time

Job summary

Black Hills Federal Credit Union is seeking a Learning & Performance professional to design and deliver a structured continuing education program for tellers, lenders, member service representatives and support staff. The role includes creating in-person, self-paced, virtual, and e-learning courses on lending, member service, sales, culture, and compliance.

You will collaborate with the Learning & Performance team, develop training manuals and resources, and ensure sessions are recorded and

Qualifications

• Four-year college degree in language, math and reasoning skills.
• Some teaching or training experience preferred.
• PFA experience preferred.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and work professionally.

Responsibilities

• Design and develop a structured continuing education program for all staff.
• Create in-person, self-paced, virtual, and e-learning courses across topics.
• Produce training manuals, handouts, procedures, and online resources.
• Collaborate with management to plan regular training sessions and broadcast recordings.
• Stay current on regulatory changes affecting front-line staff and compliance.

Skills

Adult education

Curriculum design

Verbal communication

Written communication

Training delivery

Public speaking

Project coordination

Time management

Education

Four-year college degree

Tools

Computer systems

Job description

General Purpose: To design, develop and deliver learning and development initiatives for new and existing employees.Essential Duties/ResponsibilitiesDesign and execute a structured continuing education program for all tellers, lenders, member service representatives and support staff ensuring they are well-equipped to best serve members.Design, develop, and deliver in-person, self-paced, virtual, and e-learning courses to new and existing employees on a wide range of topics including, but not limited to, lending, member service, sales and service, culture, products and services, regulations, systems, and professional development. Must have ability to clearly communicate to a wide variety of group sizes in both formal and informal settings.Collaborate with management and the Learning & Performance team to plan and design regular training sessions and ensure the meetings are recorded and broadcasted for staff.Produce and design training manuals, handouts, procedures, online resources, and supplemental training materials.Contribute to the administration, implementation, and improvement of career development and staff advancement programs for front-line and other Credit Union staff.Other Duties/ResponsibilitiesRemain current on changes within the regulatory, economic, technological, and competitive environments that may affect the duties of front-line staff and other Credit Union personnel.Continually develop and improve knowledge, skills, and ability as it relates to the field of Learning & Performance.Perform administrative duties such as database management, scheduling, filing and maintaining records, providing reports, updating internal and external websites, data entry, ordering supplies, and managing relationships with key business partners and vendors.Perform other duties as may be assigned by Learning & Performance Manager.Job KnowledgeKnowledge of modern principles and practices of adult education, curriculum development, and teaching and communication methods.Knowledge of business English, spelling, grammar, composition, and arithmetic.Knowledge of Credit Union rules, products, services, regulations, and procedures.Knowledge of Credit Union philosophies, practices, policies, and interrelated functions.Technical knowledge of computer software and hardware to conduct training.Knowledge of compliance and regulatory issues for financial institutions.Knowledge of standard sales and service techniques.Job Qualifications (Skills)Black Hills FCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job.Vision: A sighted person to read and interpret personnel data.Speech/Hearing: Ability to communicate verbally and in writing with prospective candidates, staff, members, and vendors.Manual Dexterity: Ability to perform necessary computer-related input.Physical Mobility: Prolonged periods of sitting at a desk and working on a computer. Ability to travel for meetings and to make presentations on Credit Union's behalf, travel to other offices, and the ability to work flexible hours.Job Qualifications (Ability)Ability to understand and follow complex written and oral instructions.Ability to comprehend complex functions and procedures and to be able to disseminate that knowledge in a clear and understandable format to others.Ability to express oneself, clearly and concisely, both orally and in writing.Ability to prepare and maintain confidential records and reports.Ability to gather, assemble, correlate, and analyze facts and develop solutions.Ability to handle daily routine with moderate freedom to interpret and act upon various situations.Ability to prioritize duties, handle multiple tasks, and produce a high volume of work in timely manner that is accurate and of high quality.Job Qualifications (Education/Experience)Job requires a four year college level of language, math and reasoning skills. The ideal candidate should have some training or teaching experience, either at BHFCU or in another corporate setting. PFA experience is also preferred. This position requires a high level of written and verbal communication skills and strong proficiency in computer systems and technology.This position requires flexibility and high professional standards of personal appearance, conduct, judgment, and the highest level of confidentiality.Working ConditionsMaterial and Equipment Involved· Personal Computer · Credit Union Computer Systems / Internet· Tablet and Mobile Devices · Video Recording Devices· Various Software Applications · Presentation AidsWork Environment/Physical ActivitiesThis is a job that requires moderate physical effort in that it involves stand-up training. The job calls for a high degree of mental concentration to interpret and act upon a wide range of situations. The job requires a degree of attention to details.Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.