Learning Management System Associate

Volunteers of America Los Angeles; Los Angeles (CA); On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Job summary

Volunteers of America Los Angeles is seeking a Learning Management System Associate to manage the LMS, update course content, and support the Learning & Development team. The role includes troubleshooting LMS issues and generating reports to drive training effectiveness.

The position requires an associate’s degree (or equivalent experience), and about two years in similar training/administrative roles, with preference for LMS experience and familiarity with social services.

Qualifications

• Associate's Degree (or a combination of experience and education of 2 years).
• Two years of experience in training work environment, as an administrative assistant, or other similar role.
• Familiarity with social services and related issues.
• Previous work experience with learning management system(s).

Responsibilities

• Maintains LMS course catalog and updates offerings for employees.
• Configures and maintains the LMS for the organization; troubleshoots help desk tickets.
• Creates reports/analytics and tests LMS upgrades; ensures content is current.
• Provides scheduling, logistics, and administrative support for Learning & Development trainings.

Education

Associate's Degree (or a combination of experience and education of 2 years)

Tools

Learning Management System

Job description

Career Opportunities with Volunteers of America Los Angeles

A great place to work.

Careers At Volunteers of America Los Angeles

Current job opportunities are posted here as they become available.

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org .

PAY RATE

$28.73 - $30.24 Per Hour

BENEFITS

VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

As part of the Learning & Development team, the Learning Management System Associate (LMS Associate) will perform tasks in the LMS and provide logistic and administrative support for the Learning and Development team. LMS tasks will include maintaining the course catalog and troubleshooting the system, updating the learning content uploads, provide training on the LMS, creating reports/analytics, test/implement LMS upgrades and enhancements and maintain the overall user experience. Provides administrative and logistical support for the Learning and Development team.

DUTIES AND RESPONSIBILITIES

LMS Tasks

• Ensure the Learning Management System (LMS) it is up-to-date with the company’s course catalog and all course offerings for promoting and communicating learning requirements and opportunities to employees.


• Configure and maintain the Learning Management System (LMS) for the organization.


• Update, publish, and maintain LMS content and assets; ensure content is current and consistent.


• Troubleshoot and resolve LMS help desk tickets and follow up with internal customers, provide feedback and follow through to resolution.


• Build and test learning assets in LMS (courses, eLearning, materials, videos, curricula, etc.).


• Provides administrative support of the Learning Management System including:
  
  
  • Adding courses to the LMS course catalog
  
  
  • Assigning courses to learners, ensuring learners have required log-ins
  
  
  • Following-up with learners, instructors, and/or management based on report information
  
  
  • Ensuring the LMS system’s course information and other types of information are always current
  
  
  • Collaborating with HR to ensure employees are added to learning paths as necessary based on hiring, promotions, etc.
  
  
  • Monitoring external training resources to add relevant information to the LMS
  
  


• Running, scheduling, and reviewing reports

Learning and Development Team Administrative and logistical support

• An essential function of this position requires incumbents to report to the office.


• Assists with the training team scheduling and logistics including (but not limited to):


• Scheduling and/or booking training rooms in both in-house and rented locations


• Printing and coordinating the distribution of training materials


• Arranging food and beverage service for trainings


• Providing appropriate participant and instructor communication


• Gathering feedback from trainers and trainees after training sessions


• Maintaining up-to-date training records and database(s)


• Overseeing the inventory and ordering of training products and supplies


• Validating that trainees have log-ins for training systems


• Sets and verifies training cost charge-backs to the appropriate programs


• Researches and keeps a list of outside trainers and training facilities


• Other tasks as directed by Learning and Development Supervisor

ESSENTIAL ABILITY ACKNOWLEDGEMENT

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION

• Associate's Degree (or a combination of experience and education of 2 years)

EXPERIENCE

• Two years of experience in training work environment, as an administrative assistant, or other similar role.

PREFERRED QUALIFICATIONS

• Familiarity with social services and related issues


• Previous work experience with learning management system(s).

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.