Learning Experience Leader - Emergency Response/T1

taskus; United States; On-site; USD 54,000 - 82,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Job summary

TaskUs is seeking a Learning Experience Leader in the United States to design and expand training programs aligned with product initiatives. You will create curricula, deliver end-user and partner training, and support enterprise learning objectives across teams.

You will lead engaging sessions, monitor trainee progress, and continuously improve programs while leveraging e-learning and classroom delivery. Expect travel up to 25% in a dynamic People-First culture.

Qualifications

• High School Diploma or GED required; four-year degree preferred.
• Proficient in Microsoft and Google applications.
• Able to present and facilitate class discussions.
• Energetic, enthusiastic, and creative in engaging an audience.
• Up to 25% travel may be required.

Responsibilities

• Set the standards and expectations through conduct, work ethic, integrity, and character.
• Create and deliver end-user, partner, and distributor training including curriculum, training, and exams for general courses.
• Deliver technical preparatory training per enterprise needs.
• Develop induction programs and monitor trainees’ progress.
• Continuously improve training programs and learning opportunities.
• Maintain training materials and stay current with new technologies.

Skills

Microsoft Office

Google Apps

Training delivery

Curriculum development

Public speaking

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

E-learning platforms

Job description

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Salary Range:

$54,000.00 - $82,000.00 per year.

Pay Transparency Statement:

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits:

• medical, dental, and vision insurance
• 401(k) with company match
• paid time off including vacation, sick leave, and holidays

Application Window:

This position is expected to remain open until 09-30-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

Job Description:

What does a Learning Experience Leader really do?

Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will:

• Set the standards and expectations through your conduct, work ethic, integrity, and character
• Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement
• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs
• Accomplish projects and motivate trainees through effective training
• Continuously improve training programs and other learning opportunities across the organization
• Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment
• Act as the content expert, and maintain relevant training documents and training materials for training conducted
• Develop and create effective induction programs
• Monitor and review trainees' progress through questionnaires and discuss with their managers
• Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages
• Research and present new technologies and methodologies in workplace learning
• Ensure that all trainees adhere to the company's Code of Conduct

The Learning Experience Leader will support learning and development of our Emergency Response (Tier 1) Agents.

Requirements:

• Up to 25% travel required
• Must be 18 years of age or older
• High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences;
• Proficient in Microsoft and Google applications
• A problem solver and critical thinker
• Follow well-defined methods, procedures, reports, forms, and competent aspects of the job
• Can present and facilitate a class discussion
• Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience
• With strong interpersonal, conflict management, mentoring, o