Learning Experience Designer New

ExtraHop Networks, Inc.; Northern (KY); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health, Dental, and Vision Benefits

Hybrid and Remote Work Model

Educational Reimbursement

401k with Employer Match

Job summary

ExtraHop is seeking a Learning Experience Designer to craft technical training materials for implementation, use, and support of our technology. You will collaborate with Subject Matter Experts to create engaging digital learning experiences optimized for comprehension, application, and retention.

You will design self-paced materials, build courses in the LMS, and ensure content stays aligned with product versions, while applying solid instructional design principles and industry best practices.

Qualifications

• Four-year degree or equivalent experience; background in adult education preferred.
• Proven ability to design instructional content for complex topics, with experience building self-paced learning materials tailored to external audiences and customers.
• Three years of experience with Adobe Creative tools (After Effects, Illustrator, Photoshop, Audition)
• Three years of experience with authoring tools (Storyline, Captivate, etc.)
• Ability to quickly grasp technical concepts with minimal assistance
• Excellent organizational, analytical, problem-solving, and communication skills
• Team-focused attitude and experience translating customer needs into deliverables
• Work cooperatively with others within the organization and other cross-functional stakeholders
• Work well in fast-paced environments

Responsibilities

• Develop tutorial and explainer videos, incorporating multimedia assets such as screen captures, motion graphics, and voiceovers
• Apply learning theory and instructional design best practices to produce course design documents and video scripts
• Cultivate collaborative relationships with SMEs across ExtraHop to identify knowledge and skill gaps to address through training
• Conduct independent research on course topics using internal and external resources
• Create and deploy courses within the learning management system
• Execute quality assurance reviews of new and revised courses and assessments
• Update aging assets to ensure alignment with available and in-use product versions

Skills

Instructional design

Fast-paced environment

Communication

Team collaboration

Self-paced learning materials

Education

Four-year degree or equivalent experience

Adult education background

Tools

Adobe Creative tools

After Effects

Illustrator

Photoshop

Audition

Storyline

Captivate

Job description

At ExtraHop, we’re on a mission to protect and empower the connected enterprise. We reveal what is happening in the very infrastructure that sustains businesses, lives, and communities, and ensure the integrity of networks, data, systems, and processes. Organizations rely on ExtraHop to provide visibility into the cyber threats, vulnerabilities, and network performance issues that evade their existing security and IT tools. With this insight, organizations can investigate smarter, stop threats faster, and keep operations running.

Our mission is fueled by a profound social and moral responsibility to be the best at what we do, ensuring a secure world where everyone can thrive. If this sounds like a place you’d like to spend the next chapter of your career, we’d love to hear from you.

Position Summary

As a Learning Experience Designer on the Digital Support and Education team, you will play a crucial role in designing and developing technical training materials to facilitate the implementation, use, administration, and support of our technology. You will collaborate with subject matter experts ExtraHop to create delightful digital learning experiences optimized for comprehension, application, and retention.

Key Responsibilities

• Develop tutorial and explainer videos, incorporating multimedia assets such as screen captures, motion graphics, and voiceovers
• Apply learning theory and instructional design best practices to produce course design documents and video scripts
• Cultivate collaborative relationships with SMEs across ExtraHop to identify knowledge and skill gaps to address through training
• Conduct independent research on course topics using internal and external resources
• Create and deploy courses within the learning management system
• Execute quality assurance reviews of new and revised courses and assessments
• Update aging assets to ensure alignment with available and in-use product versions

Required Qualifications

• Four-year degree or equivalent experience; background in adult education preferred
• Proven ability to design instructional content for complex topics, with experience building self‑paced learning materials tailored to external audiences and customers
• Three years of experience with Adobe Creative tools (After Effects, Illustrator, Photoshop, Audition)
• Three years of experience with authoring tools (Storyline, Captivate, etc.)
• Ability to quickly grasp technical concepts with minimal assistance
• Excellent organizational, analytical, problem‑solving, and communication skills
• Team-focused attitude and experience translating customer needs into deliverables
• Work cooperatively with others within the organization and other cross‑functional stakeholders
• Work well in fast‑paced environments

Preferred Qualifications

• Experience in a high‑growth tech company
• Technical certifications: Front‑end development, UX, digital marketing, web analytics
• Graphic, web, or UX/UI design portfolio of professional work available

Skills and Competencies

• Exceptional organizational, analytical, and problem‑solving abilities.
• Customer‑centric attitude and a genuine passion for technology and digital user enablement.
• Professional presentation and delivery skills with enthusiasm. Charisma and passion for technology.
• Foundational knowledge of IT environments, troubleshooting, and networking concepts.
• Demonstrated ability to quickly learn complex technical concepts.

The base salary for this role is $75,000 - $85,000 + bonus + benefits

ABOUT EXTRAHOP

ExtraHop is reinventing Network Detection and Response (NDR) to offer enterprises unparalleled visibility, context, and control against emerging threats. The platform integrates NDR with Network Performance Management (NPM), Intrusion Detection Systems (IDS), and forensics, providing a single, comprehensive solution. By decrypting and analyzing complete packet‑level data at wire speed and leveraging cloud‑scale machine learning, ExtraHop empowers Security Operations Centers (SOCs) to detect, investigate, and remediate modern cyber risks in real time across their entire hybrid infrastructure, including data center, cloud, and SASE environments.

This comprehensive approach and market innovation have earned ExtraHop unique recognition as the only NDR vendor acknowledged as a leader by all major analyst firms, including the 2025 Gartner Magic Quadrant for Network Detection and Response, the 2025 Forrester Wave for Network Analysis and Visibility, the 2024 IDC Marketscape for NDR, and the 2025 Gigamon Radar Report for Network Detection and Response. Since 2007, ExtraHop has consistently helped organizations worldwide extract in‑depth network telemetry and contextual insights, affirming its commitment to protecting and empowering the connected enterprise.

OUR VALUES

Our culture is rooted in our five Values. These set the expectations for how we work individually and collectively as a team.

Lead with Purpose: We are driven to deliver results that create a positive impact for our customers, partners, and colleagues.

Act with Integrity: We operate with transparency, authenticity, and always in the best interest of the company.

Find a Way: We are resourceful, tackle hard problems with a sense of urgency and ownership, and do what it takes to get the job done.

Innovate: We listen to customers, partners, and the market, and respectfully push boundaries and challenge the status quo.

Share Success: We run together, we win together. We value diverse perspectives, hold space for all voices, and achieve the best results as a team.

BENEFITS

Employees’ wellbeing is top of mind for the ExtraHop team. Employees and their families will have the option to participate in the following benefits:

• Health, Dental, and Vision Benefits
• Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
• Non‑Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
• FSA and Dependent Care Accounts + EAP, where applicable
• Educational Reimbursement
• 401k with Employer Match or Pension where applicable
• Pet Insurance (US Only)
• Parental Leave (US Only)
• Hybrid and Remote Work Model

Our people are our most important competitive advantage, leading the charge against cyber criminals. Join the fight today!

Voluntary Self‑Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in ExtraHop’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Voluntary Self‑Identification of Disability

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress toward this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

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