Learning Experience Designer

Unboxed Training & Technology; Richmond (VA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Competitive salary and benefits

Ample paid time off

On-site office amenities

Open communication and teamwork

Job summary

Unboxed Training & Technology is seeking a Learning Experience Designer (LXD) to create engaging training solutions across instructor-led, virtual, blended, and digital programs for clients.

You will collaborate with senior team members, project managers, SMEs, and clients to translate objectives into high-quality materials, support learning evaluation, and help scale the company's Learning SaaS platform and Integrated Learning Ecosystem (ILE) approach.

Qualifications

• Bachelor’s degree in instructional design, learning and development, education, communications, or related field.
• Two or more years of instructional design or corporate learning experience.
• Experience designing learning materials for instructor-led, virtual, eLearning, blended, and performance-support formats.
• Ability to manage multiple workstreams in a fast-paced, client-service environment.
• Knowledge of ADDIE and SAM instructional design methodologies.
• Experience with LMS/LXP platforms is preferred.

Responsibilities

• Design and develop learning solutions using established instructional design methodologies.
• Create engaging, learner-centered content such as instructor-led materials, facilitator guides, participant workbooks, eLearning, videos, job aids, assessments, and performance-support resources.
• Apply adult-learning principles and digital-first design practices to blended learning experiences.
• Translate approved objectives, content outlines, and SME input into clear, accurate learning materials.
• Use templates, design standards, and development processes to ensure consistency and quality.
• Collaborate with stakeholders and clients to maintain alignment with objectives and requirements.
• Support learning evaluation with assessments, surveys, and feedback mechanisms.

Skills

Writing & editing

Project management

Communication

Detail oriented

Time management

Education

Bachelor’s degree or equivalent experience in related field

Tools

LMS/LXP platforms

Job description

The Learning Experience Designer (LXD) creates engaging training solutions that help clients improve learners’ skills and performance. This client-facing role uses instructional design and content-development expertise to support training projects. Working with senior team members, project managers, subject-matter experts, and clients, the LXD develops high-quality learning materials for instructor-led, virtual, blended, and digital programs. The role focuses mainly on training services while building familiarity with the company’s learning SaaS platform, AI tools, and Integrated Learning Ecosystem (ILE) approach.

Key Responsibilities

Learning Design and Development

• Design and develop learning solutions using established instructional design methodologies, such as ADDIE, SAM, or comparable approaches.
• Create engaging, learner-centered content such as instructor-led training materials, facilitator guides, participant workbooks, eLearning, videos, job aids, assessments, and performance-support resources.
• Apply adult-learning principles and digital-first design practices to create innovative and effective blended learning experiences.
• Translate approved learning objectives, content outlines, and subject-matter-expert input into clear, accurate, and visually effective learning materials.
• Use established templates, design standards, and content-development processes to ensure deliverables are consistent and high quality.
• Incorporate stakeholder feedback while helping maintain alignment to learning objectives, design standards, scope, and project requirements.
• Support learning evaluation, including the development of assessments, surveys, feedback mechanisms, or other measures of learner response and performance.

Client and Stakeholder Support

• Participate in client-facing meetings, discovery sessions, design reviews, and working sessions with appropriate support from senior team members.
• Assist with needs analysis by gathering, organizing, and documenting information about learners, business needs, performance gaps, and desired outcomes.
• Communicate professionally and consultatively with clients, SMEs, and internal stakeholders.
• Prepare meeting materials, design concepts, project updates, and draft recommendations for review, and support training events, as needed.

Project Delivery and Quality

• Execute assigned project tasks reliably and independently, meeting established deadlines, quality expectations, and delivery requirements.
• Maintain accurate project documentation, including content inventories, design documents, review logs, version-control records, and task status updates.
• Identify potential risks, content gaps, timeline concerns, or dependency issues and elevate them to the appropriate project lead.
• Conduct self-review and peer-review activities to ensure deliverables meet quality, accessibility, brand, and usability standards.
• Collaborate effectively with project managers, LXDs, Senior LXDs, Lead LXDs, creative partners, product teams, and client stakeholders.
• Contribute ideas that improve learning assets, development workflows, templates, or team delivery practices.

Learning Technology and ILE Awareness

• Develop working awareness of the company’s SaaS platform, including its core capabilities, learning use cases, and product roadmap.
• Build foundational familiarity with LMS/LXP concepts, learning-platform administration, and learner-experience considerations.
• Support the development of learning solutions that may incorporate both training services and learning technology.
• Apply established design frameworks for integrated learning solutions with the guidance of senior team members.
• Stay informed about emerging learning practices, instructional technologies, and digital-content approaches that may improve learning outcomes.

Industry Knowledge

• Develop knowledge in at least one target industry vertical, such as Life Sciences, Manufacturing, or Hospitality.
• Build awareness of relevant operational, regulatory, and compliance considerations that affect training content and delivery, as well as learner needs.
• Apply industry and client context when designing learning materials and making content recommendations.
• Research assigned topics and synthesize information into clear, audience-appropriate learning content.

Key Skills:

• Strong writing, editing, communication, organization, project-management, and attention-to-detail skills.
• Strong time management and prioritization skills, including an ability to manage multiple priorities, incorporate feedback, meet deadlines, and collaborate effectively in a fast-paced, client-service environment.

• Bachelor’s degree in instructional design, learning and development, education, communications, organizational development, or a related field; equivalent relevant experience may be considered.
• Two or more years of experience in instructional design, corporate learning, training content development, education, enablement, or a related field.
• Demonstrated ability to design and develop learning materials for instructor-led, virtual, eLearning, blended, and performance-support formats.
• Demonstrated ability to work in a fast-paced, agency-style environment, balancing multiple workstreams to deliver all with excellence.
• Working knowledge of adult-learning principles, instructional design methodologies such as ADDIE and SAM, and learning evaluation practices.
• Experience using learning-content authoring, presentation, visual-design, video, collaboration, and other content-development tools; experience with LMS/LXP platforms is preferred.

Unboxed team members benefit from our comprehensive compensation and rewards program which includes:

• Competitive salary and benefits
• Ample paid time off
• Dynamic and convenient office location – unlimited snacks, casual dress code, covered parking and gym on site
• Open communication and a commitment to fostering teamwork across the organization

Salary Range: $70,000 - 85,000 annually