Learning Experience Designer

AAATX AAA Texas LLC; Coppell (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health coverage

401(K) matching + Pension

Tuition assistance

Floating holidays & PTO

Job summary

Auto Club Enterprises in Coppell, TX seeks an experienced Learning Experience Designer to craft AI-enabled, learner-centered experiences that align with workforce transformation and measurable business outcomes.

You will lead the design of adaptive journeys, performance support, and AI coaching, while coaching instructional designers and driving modernization across the learning organization. Strong analytics and collaboration are essential.

Qualifications

• Bachelors in HR Management or equivalent required.
• Equivalent combination of education and experience required.
• Bachelors Business Administration/Management required; 4-6 years experience in enterprise learning solutions.
• 1-3 years experience applying AI tools to learning design or content development preferred.
• Knowledge of modern LxD including digital, experiential, and AI-enabled approaches.
• Strong end-to-end learning design skills for role-based journeys and performance support.
• Ability to leverage generative AI tools to personalize and scale learning content.
• Strong communication, collaboration, and influencing skills in a matrixed environment.
• Experience with Articulate, Vyond, Adobe or similar tools; Office Suite proficiency.

Responsibilities

• Design immersive, AI-enabled, learner-centered experiences that drive measurable business outcomes.
• Create adaptive learning journeys including performance support, AI coaching, copilots, simulations, and social learning.
• Apply learning science and human-centered design to maximize engagement and retention.
• Serve as an internal consultant and innovation leader to modernize learning practices.
• Lead workshops, design reviews, and learning labs to build team capability.
• Identify opportunities where AI accelerates content creation and learner support.
• Define success metrics and improve experiences via analytics and experimentation.
• Evaluate emerging AI technologies for responsible and effective use in learning design.

Skills

AI-enabled learning design

Learning science

Data-driven analytics

Stakeholder management

Workshop design

Communication

Project management

Education

Bachelor's in HR Management

Bachelor's or equivalent education/experience

Bachelor's in Business Administration/Management

Tools

Articulate

Vyond

Adobe

Microsoft Office

Job description

Learning Experience Designer

The Learning Experience Design & AI Lead is responsible for designing and delivering innovative, learner-centered experiences that drive measurable business outcomes, leveraging advanced Learning Experience Design (LxD) methodologies, AI-powered solutions, and data-driven insights. Operating at a strategic level, the role aligns learning initiatives with workforce transformation and future skill needs, while serving as an internal consultant to modernize learning practices, build organizational capability, and continuously optimize learning effectiveness through analytics and experimentation.

Job Duties

Design immersive, AI-enabled, learner-centered experiences that drive measurable business outcomes. Create adaptive learning journeys that extend beyond courses and include performance support, AI coaching, copilots/agents, virtual facilitators, simulations, practice environments, social learning, and learning in the flow of work. Apply learning science, behavioral design, and human-centered design principles to maximize engagement and retention. Serve as an internal consultant, innovation leader, and drive adoption of modern learning design practices across the learning organization and coach instructional designers on modern learning design methodologies and AI-enabled development practices. Lead workshops, design reviews, and learning labs to build team capability. Identify opportunities where AI-powered approaches accelerate content creation, curation, personalization, assessment design, and learner support. Measurement and Optimization: Define success metrics and continuously improve experiences through performance data, learner feedback, analytics, experimentation, and data-driven insights to enhance engagement and business impact. Evaluate emerging AI technologies and serve as a consultative voice on best practices for responsible and effective use of AI in learning design. Partner with business stakeholders to identify and deliver on opportunities where experiential learning can accelerate skill development.

Qualifications

Bachelors Human Resources Management Required

Bachelors Equivalent combination of education and experience Required

Bachelors Business Administration/Management Required 4-6 years Experience in designing enterprise learning solutions. Required

1-3 years Experience in applying AI tools and technologies to learning design or content development Preferred

Knowledge of modern learning experience design (LxD), including digital, experiential, and AI-enabled approaches, as well as emerging technologies and their impact on workforce skills. (High proficiency)

Strong skills in designing end-to-end learning experiences, including role-based journeys, performance support, and applied learning solutions (High proficiency)

Ability to leverage generative AI tools to create, personalize, and scale learning content and experiences effectively. (High proficiency)

Skilled in applying learning science, behavioral design, and human-centered design principles to improve engagement, retention, and performance. (Medium proficiency)

Ability to analyze data and apply insights to measure learning effectiveness, optimize experiences, and drive business outcomes. (Medium proficiency)

Excellent verbal/written communication, collaboration, and influencing skills, with the ability to partner with stakeholders and lead initiatives in a matrixed environment. (High proficiency)

Knowledge of traditional and modern authoring software and tools such as Articulate, Vyond, Adobe, etc (Medium proficiency)

Advanced knowledge of Microsoft Office software (Word, Excel, SharePoint, Outlook, PowerPoint, InfoPath). (Medium proficiency)

Excellent organizational and time management skills with the ability to multi-task and manage multiple projects simultaneously. (High proficiency)

Travel Requirements

Up to 25% of Travel (20% proficiency)

Remarkable Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value." AAA is an Equal Opportunity Employer Our organization participates in E-Verify For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.