Learning & Development Specialist

Francisco Partners; Phoenix (AZ); Remote; USD 68,000 - 77,000; Full time

Benefits offered by this job

Udemy access

Childcare assistance

Pet insurance

Beneplace benefits

401(k) with 5% company match

Job summary

Prosper is seeking a Learning and Development Specialist to create and maintain training content for sales and customer engagement. You will develop content for new hires and experienced agents, and collaborate with leaders and SMEs to ensure accuracy and impact.

You will translate complex information into accessible materials, align with brand and compliance, and measure learning outcomes to drive performance and customer satisfaction.

Qualifications

• Create and maintain training content for sales and customer engagement.
• Design and deliver learning solutions for new hires and tenured agents.
• Collaborate with SMEs, leaders, quality, and peers to validate content.
• Translate complex information into clear, concise training materials.

Responsibilities

• Develop accurate and user-friendly content for internal knowledge base.
• Deliver learning solutions for product launches, system changes, and updates.
• Develop training and job aids for new processes or updates.
• Establish measurable learning objectives and assessment strategies.
• Utilize varied training methods to deliver a world-class experience.

Skills

Content writing

Learning design

ADDIE model

Cross-functional collaboration

Project management

Google Workspace

Education

BA/BS in Learning & Development

Job description

The Role

The Learning and Development Specialist will play a vital role in developing and enhancing training programs that increase the effectiveness of our Operations employees. The L&D Specialist will create and maintain training content focusing on sales and customer engagement skills. While the initial focus is on sales enablement and driving revenue, the role will also work to improve customer experience and reduce errors. This role requires a creative individual with strong communication, coaching, and analytical skills, and a passion for fostering employee development.

How you'll make an impact

• Develop accurate and user-friendly content for our internal knowledge base.
• Design, develop, and deliver learning solutions for new hire and tenured agents for product launches, system changes, policy updates, and ongoing skill development.
• Collaborate closely with subject matter experts, leaders, quality, and peers to gather accurate information and validate content.
• Develop training and job aids for new processes, system deployments, or product updates.
• Build partnerships with cross-functional teams and develop strong working relationships with internal customers.
• Translate complex technical information, legal jargon, or operational processes into clear, concise language.
• Ensure all content adheres to established brand guidelines, tone of voice, and compliance requirements.
• Implement feedback from agents, quality, and leadership to continuously improve content effectiveness and usability.
• Develop measurable learning objectives and assessment strategies to evaluate the effectiveness of training programs.
• Utilize a variety of training methods and techniques to provide a world-class training experience.
• Assist with administrative duties related to learning and development initiatives, such as tracking training attendance, assessment scores, survey feedback, and preparing reports.
• Stay informed about industry trends, technologies, and best practices in learning and development, and relevant to operational effectiveness.

Skills that will help you thrive

• Ability to write clear, concise, and grammatically correct content for diverse audiences.
• Understanding of learning theories / ADDIE model.
• Capable of translating complex information into engaging content.
• Confident in collaborating with employees at all levels and receptive to stakeholder feedback for continuous improvement.
• Ability to manage multiple projects simultaneously and meet deadlines.
• A passion for learning and dedication to supporting others' professional growth.
• Proficient in Google Workspace

Preferred attributes

• Experience working in call center operations/sales, loan processing, or general loan operations for 2+ years.
• Consumer Financial Services industry experience.
• BA/BS degree in Learning & Development, teaching or relevant field.

Your roadmap to success

• First 30 Days: Integration & Baseline Assessment
  Focus: Learning core systems, understanding team workflows, shadowing ongoing projects, and building initial team relationships.
• By 60 Days: Deep Expertise & Strategic Development
  Focus: Taking ownership of tasks, contributing to ongoing projects, and working with increasing independence under manager guidance.
• By 90 Days: Strategic Independence & Partnership
  Focus: Full autonomous authority, strategic roadmap execution, cross-functional leadership, and partnership.

Resources to help you prosper

• A connected experience: We prioritize high-touch collaboration and flexibility. Whether you are working from our San Francisco or Phoenix offices or joining us as a fully remote team member, we provide the digital-first tools and intentional culture to keep you synced and supported.
• Invested in your future: A competitive salary and a 401(k) with a 5% company match to help you build long-term financial security.
• Holistic well-being: We provide the resources you need to thrive, from flexible time off and paid parental leave to an annual wellness allowance and comprehensive health coverage.
• Professional & personal growth: Take advantage of a suite of premium perks, including Udemy access, childcare assistance, pet insurance, and a bevy of additional savings through Beneplace.

About Our Operations Team

Rooted in our values, Prosper’s Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper?

About Us

Prosper introduced U.S. consumers to an innovative approach to personal finance as the first peer-to-peer lending platform in the country. Since 2005, Prosper has helped over 2 million customers achieve financial well-being through a comprehensive suite of digital personal finance products.

Prosper’s flagship personal loan marketplace continues to offer unique value for both borrowers and investors, while the Prosper Card provides essential access to credit and flexibility for those managing their financial journey. Guided by its mission to advance financial well-being, Prosper is dedicated to helping people thrive by meeting people where they are with simple, trusted, and affordable financial solutions. Learn more at www.prosper.com.

We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!

Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.

Our Values

• Diversity expands opportunities
• Collaboration creates better solutions
• Curiosity fuels our innovation
• Integrity defines all our relationships
• Excellence leads to longevity
• Simplicity guides our user experience
• Accountability at all levels drives results

Equal Employment Laws and Rights

• Applicants have rights under Federal Employment Laws.
• Family & Medical Leave Act (FMLA)
• Equal Employment Opportunity (EEO)
• Employee Polygraph Protection Act (EPPA)

Notice Requirements

• California applicants: please to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA.
• Illinois applicants: please to view our Artificial Intelligence Notice for Applicants.

68000 - 77000 USD a year

Compensation details: The salary for this position is $68,000 - $77,000 annually, plus bonus and generous benefits. In determining your salary, we will consider your location, experience, and other job-related factors.