Learning & Development Lead, Enrollment and Therapy

MHC Mental Health Cooperative, Inc.; Nashville (TN); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Health Savings Account

Dental & Vision Insurance

401k/Retirement Plan (403b)

Job summary

Mental Health Cooperative, Inc. is seeking a Learning & Development Lead, Enrollment & Therapy to design, implement, and evaluate training programs that enhance staff competencies.

This role partners with leadership to align educational initiatives with regulatory requirements and the organization’s mission. Responsibilities include overseeing training operations, driving continuous learning, and applying innovative methods such as digital platforms and simulations to support professional growth

Qualifications

• Master’s degree in social work or counseling required.
• Active Tennessee licensure preferred (LCSW, LPC-MHSP, or equivalent).
• Minimum 3–5 years’ experience in training, education, enrollment, therapy services, or related healthcare roles.
• Strong knowledge of enrollment operations, therapy services, and adult learning principles.
• Experience developing and delivering training programs in a behavioral health environment; healthcare experience also preferred.
• Strong communication, leadership, facilitation, and problem-solving skills.

Responsibilities

• Train staff by developing and implementing enrollment and therapy training programs.
• Assess learning needs with leadership and develop targeted learning strategies.
• Oversee training operations including orientation and continuing education; ensure compliance with standards.
• Lead training sessions, workshops, and competency evaluations.
• Incorporate digital platforms and simulation-based training for ongoing development.
• Ensure adherence to safety, privacy, and accreditation requirements.

Skills

Leadership

Training design

Regulatory compliance

Communication

Education

Master’s degree in social work or counseling

Tennessee licensure preferred (LCSW, LPC-MHSP)

Tools

LMS

Simulation training

Job description

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals. Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee. Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

Job Title: Learning & Development Lead, Enrollment & Therapy

FLSA Status: Exempt

Department: Integrated Care

Reports to: Director, Clinical Services

JOB SUMMARY

The Learning and Development Lead, Enrollment and Therapy is responsible for designing, implementing, and evaluating training programs that enhance staff competencies and support professional growth within the Enrollment and Therapy departments. This role collaborates with leadership to assess learning needs, develop educational initiatives, and ensure training aligns with best practices, regulatory requirements, and MHC’s mission. The Learning and Development Lead will oversee training operations, drive continuous learning, and support operational excellence.

RESPONSIBILITIES

• Training Program Development & Implementation: Develop and implement comprehensive training programs to enhance staff competencies in enrollment processes and therapy services. Ensure all training programs align with evidence-based practices, compliance requirements, and quality standards.
• Learning Needs Assessment & Strategy: Collaborate with leadership to assess training needs and develop targeted learning strategies. Evaluate the effectiveness of training initiatives through performance metrics and feedback mechanisms.
• Operational Management & Compliance: Oversee the administration and delivery of training programs, including orientation, continuing education, and specialized skill development. Ensure training content meets accreditation standards, regulatory compliance, and organizational policies.
• Cross-Functional Collaboration & Leadership: Work closely with the Director of Clinical Services, enrollment teams, and therapy professionals to align training efforts with operational goals. Lead training sessions, workshops, and competency evaluations to enhance staff knowledge and skills.
• Performance Improvement & Innovation: Monitor and analyze training outcomes to identify opportunities for improvement and curriculum enhancement. Implement innovative learning methodologies, including digital platforms and simulation-based training.
• Other Responsibilities: Ensure compliance with corporate training policies, safety regulations, and best practices in therapy and enrollment services. Stay informed of industry trends, best practices, and advancements in nursing education. Comply with all Corporate Compliance policies, practices and procedures. Responsible for attending all mandatory in-services, continuing education and annual health requirements. Report all unethical activities to supervisor, Corporate Compliance Office, Values Hotline number or Human Resource Director. Comply with all OSHA and safety policies, practices, and procedures. Report all unsafe practices or accidents to supervisor, Safety Supervisor and/or OSHA Coordinator. Will be compliant with the relevant regulations concerning the privacy and security of consumer’s protected health information (PHI) as established by the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Participate in proactive team efforts to achieve departmental and company goals. Perform other duties as assigned. Provide leadership to others through example and sharing of knowledge/skill. Follow all policies and procedures set by the Agency.

REQUIREMENTS

• Master’s degree in social work or counseling required.
• Active Tennessee licensure preferred (LCSW, LPC-MHSP, or equivalent).
• Minimum 3–5 years’ experience in training, education, enrollment, therapy services, or related healthcare roles.
• Strong knowledge of enrollment operations, therapy services, and adult learning principles.
• Experience developing and delivering training programs in a behavioral health environment; healthcare experience also preferred.
• Strong communication, leadership, facilitation, and problem-solving skills.
• Understanding of clinical operations, healthcare quality metrics, and performance improvement.
• Experience in behavioral health or mental health settings is required.
• Proven ability to analyze healthcare data, identify trends, and implement performance improvement initiatives.
• Excellent leadership, communication, and stakeholder engagement skills.
• Valid Tennessee Driver’s License.
• Acceptable Motor Vehicle Report (MVR).
• Acceptable Criminal Background Investigation.
• Cell Phone.

ABOUT YOU |CORE SKILLS

CORE SKILLS:

Core Competencies: Leadership Skills Ability to lead by example Ability to make sound decisions quickly and decisively Ability to motivate staff Ability to identify strengths and weaknesses of team and develop solutions to combat weaknesses and utilize strengths Is cool under pressure; does not become defensive or irritated when times are tough; can be counted on to hold things together during stressful times Clearly and comfortable delegates tasks; broadly shares both responsibility and accountability Team Oriented Assist teammates as needed Creates and maintains a climate in which teammates want to do their best Can quickly find common ground and solve problems for the good of the team Interpersonal Skills Can negotiate skillfully in difficult situations with both internal and external groups; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic Customer Service Internal & external customer service indicative of mutual respect & trust Joint Commission Competencies: Consumer Engagement – establishes and maintains a therapeutic relationship via effective, appropriate communication and behaviors with consumers.

Joint Commission Competencies:

Suicide Specific Triage Assessments – use of C-SSRS and suicide specific assessment. Appropriate use of Therapeutic Options De‑escalation and Restraint. Appropriate Triage Disposition for supported by clinically based rationale. Professional and complete communication and coordination of care. Appropriate use of Therapeutic Options De‑escalation. Actively participates in consultation process. Maintain timely availability for calls through appropriate logging in and logging out. Establish further care by scheduling and completing follow up calls. Complete all clinical documentation in specified time periods. Complete all Crisis Management System documentation in a timely manner. Demonstrates ability to work independently, to make critical decisions and to work collaboratively as an integral part of a team. Demonstrates appropriate infection prevention and control through proper hand hygiene. Demonstrates evidenced informed practice related to substance use disorders. Demonstrates evidenced informed practice related to clinical care of children and youth.

Reporting to this Position: N/A

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Work environment: The noise level in the work environment is usually moderate.

BENEFITS

Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in.

• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Dental & Vision Insurance
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability
• Supplemental Life Insurance
• Cancer Insurance
• Accident & Critical Illness Insurance
• 403b - Retirement Plan
• Calm App for medication and mental health
• Gym membership discounts

Mental Health Cooperative embraces inclusion, diversity and equal opportunity.

We're committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

MHC was founded in Nashville, Tennessee, in response to the need for assertive community-based treatment for individuals who have required frequent inpatient psychiatric hospitalization. Since 1993, MHC has been passionately helping adults with severe mental illness to live quality lives in the community with our state-of-the-art treatment and support.

In 1999, MHC recognized the need to support the whole family and expanded services to include children and youth. We established our non-profit agency by merging three community organizations: Urban Case Management of Meharry Community Health Center, Continuous Treatment Team of Council of Community Services, and Mobile Crisis Team of the Crisis Intervention Center. This fusion resulted in an innovative, comprehensive, and multidisciplinary approach that addresses the specialized needs of individuals living with severe behavioral health conditions and challenges related to poverty. MHC remains the only organization in the state focused solely on this population.

To learn more, visit our website: https://www.mhc-tn.org/about-us/