Learning Consultant

U.S. Bank; Charlotte (NC); Hybrid; USD 105,000 - 124,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Job summary

U.S. Bank is seeking a Learning Consultant to partner with a designated business line.

You will translate strategy into structured learning journeys, work with instructional designers, and ensure programs align with goals while remaining scalable and integrated into the flow of work. You will build trusted relationships with leaders, diagnose performance gaps, apply enterprise standards, and measure impact using ISO-aligned methods.

Qualifications

• Six or more years of learning and development, HR, business, or managerial experience.
• Experience building learning solutions for complex business needs.
• Ability to influence leaders and peers.

Responsibilities

• Build trusted advisor relationships with business leaders to identify priorities.
• Translate strategy into structured learning journeys and programs.
• Establish governance routines to maintain focus and momentum.
• Define success metrics and communicate impact to executives.

Skills

Business partnerships

Consulting skills

Learning strategy

Adult learning principles

Data-driven decisions

Performance improvement

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Job Summary

The Learning Consultant is a consultative role responsible for understanding the assigned business line’s strategy, priorities, performance needs, and learning requirements. This role develops learning solutions that are relevant, practical, and aligned with the assigned business line’s goals, context, and measures of success.

The Learning Consultant builds sustained partnerships with leaders, subject matter experts, and employees within the assigned business line to develop a shared understanding of its priorities, performance needs, and operating context. The role translates those insights into responsive learning strategies and solutions that strengthen capability, readiness, and performance. The Learning Consultant connects with GL&D and other partners as needed, using enterprise standards and shared resources as guardrails while ensuring solutions remain relevant to the business line’s needs.

Key Responsibilities

Consultation & partnership

• Build and maintain trusted advisor relationships with business leaders and develop a deep understanding of its strategy, operating context, talent, and performance priorities to understand performance priorities and capability gaps


• Lead structured discovery and diagnostic conversations to identify root causes of performance gaps, including learning and non‑learning factors.


• Guide stakeholders toward enterprise‑aligned solutions that address the business line’s needs


• Act as a connector across assigned business line, GL&D, and HR to drive shared ownership and clarity

Program design, delivery & governance

• Translate business line strategy into structured learning journeys, programs, and experiences


• Partner with instructional designers, facilitators, and subject matter experts to ensure solutions align to the strategy and to align resources and execution


• Establish governance routines, prioritization mechanisms, and decision forums to maintain focus and momentum


• Ensure programs are scalable, sustainable, and integrated into flow of work

Measurement, evaluation & impact

• Define success metrics tied to capability, readiness, employee performance, and outcomes defined with the assigned business line


• Apply formal measurement and evaluation approaches aligned to ISO standards (e.g., effectiveness, efficiency, and impact)


• Analyze qualitative and quantitative data to assess program performance and inform continuous improvement


• Communicate impact through clear, executive‑ready insights and storytelling

Basic Qualifications

• Six or more years of learning and development, HR, business, or managerial experience

Preferred Skills/Experience

• Demonstrated experience building strong business partnerships and leading learning solutions that address complex, business-specific needs


• Strong consulting skills with the ability to influence peers and leaders


• Deep understanding of business consulting, learning strategy, capability development, or performance improvement


• Expertise in adult learning principles and modern, blended learning approaches


• Experience using formal measurement frameworks and data to drive decisions


• Strong business acumen with the ability to connect learning strategy to business line priorities, performance goals, employee needs, and measurable outcomes.

Location Expectations

This role requires working from a U.S. Bank hub location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Healthcare (medical, dental, vision)


• Basic term and optional term life insurance


• Short-term and long-term disability


• Pregnancy disability and parental leave


• 401(k) and employer-funded retirement plan


• Paid vacation (from two to five weeks depending on salary grade and tenure)


• Up to 11 paid holiday opportunities


• Adoption assistance


• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.