Learning Branch Personal Banker (Mentor/Trainer)

UMB Financial Corporation; Overland Park (KS); On-site; USD 51,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

401(k) matching program

Annual incentive pay

Paid holidays

Medical, dental, vision insurance

Job summary

UMB Financial Corporation is seeking a Learning Branch Personal Banker to mentor and train new Retail Banking associates while building community relationships through outbound outreach. The role includes processing standard branch transactions and collaborating with internal partners to support customers.

You will contribute to our service culture, gain hands-on training, and advance within a growing team that values integrity and client focused advisory relationships across Kansas.

Qualifications

• HS diploma or equivalent.
• 2 years of retail banking experience OR 1 year of retail banking and 1 year of training/mentoring experience.
• Ability to obtain an NMLS registration within 90 days.

Responsibilities

• Mentoring and training new Retail Banking associates.
• Creating and expanding relationships in your community through outbound calling efforts to customers.
• Processing customer account maintenance and standard branch transactions such as address changes, check cashing, deposits, and opening deposit and loan accounts.
• Collaborating with internal partners, such as small business officers, mortgage officers, private wealth managers and others.

Skills

Relationship building

Training & mentoring

Customer service

Outbound calling

Education

High school diploma or equivalent

Job description

UMB Personal Banking and Consumer Services offers financial solutions to customers, who value an individualized relationship and advisory experience. For more than a century, we’ve invested in our people as a resource who can help clients achieve their unique financial and lifestyle goals. We embrace our corporate values of honesty and integrity and contribute to UMB’s continued success. To ensure our branch associates are provided the foundation to be successful in their career at the branches, UMB has transitioned a handful of our branches within the footprint to function as Learning Branches. Within the Learning Branch, our Learning Branch Personal Bankers not only function as the traditional Personal Banker, but their primary focus to provide on-site training, mentoring, modeling and support to our new branch associates.

How you will spend your time

• Mentoring and training new Retail Banking associates.
• Creating and expanding relationships in your community through outbound calling efforts to customers.
• Processing customer account maintenance and standard branch transactions such as: address changes, check cashing, deposits and opening deposit and loan accounts.
• Collaborating with internal partners, such as small business officers, mortgage officers, private wealth managers and others.

Qualifications

• You have a HS diploma or equivalent.
• You have two years retail banking experience OR one year retail banking and one year training/mentor experience.
• You have the ability obtain a NMLS registration within 90 days.

Bonus points if

• You are bilingual.

Compensation

• Targeted compensation for this opening: The posted salary range reflects the broadest standard range for this role, including all locations.
• The anticipated compensation for this specific opening is $24/hr.
• This position was posted on 09/01/2026.
• The application deadline for this position is 45 days from the posting date unless filled earlier.
• Compensation Range: $51,291 - $75,460
• The posted compensation range on this listing represents UMB’s good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors.

Benefits

• Paid Time Off
• a 401(k) matching program
• annual incentive pay
• paid holidays
• a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
• health savings, flexible spending, and dependent care accounts
• adoption assistance
• an employee assistance program

• fitness reimbursement
• tuition reimbursement
• an associate wellbeing program
• an associate emergency fund
• and various associate banking benefits

Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more? You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

If you need accommodation for any part of the employment process because of a disability, please send an e-mail to [e-mail] to let us know the nature of your request.

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Who we are We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed.

Learn more about UMB's vision. Check out the road to a career at UMB