Financial Aid Trainer

Unitek Learning; Tempe (AZ); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Paid vacation

13 holidays and floating holidays

401K with company match

Company paid life insurance

Leadership development and training

Tuition assistance and forgiveness

Job summary

Unitek Learning seeks an experienced Learning & Enablement Specialist, Financial Aid to design and deliver learning experiences, resources, and ongoing support across campuses. You will help staff understand Title IV requirements, apply processes correctly, and perform with confidence in a scalable enablement program.

You will collaborate with Financial Aid leadership and campus teams to accelerate readiness, improve performance, and promote compliant practices across Unitek.

Qualifications

• Demonstrated experience working in Financial Aid within a postsecondary education environment.
• Strong working knowledge of federal financial aid requirements, including Title IV regulations and related Financial Aid processes.
• Experience using Financial Aid systems, tools, and federal aid platforms.
• Ability to translate complex or highly regulated processes into clear, practical instructions for others.
• Strong facilitation, presentation, and communication skills.
• Ability to coach employees and provide constructive, actionable feedback.

Responsibilities

• Deliver onboarding, role-specific orientation, and ongoing training for Financial Aid employees and leaders.
• Facilitate live virtual and in-person training, workshops, practice sessions, and reinforcement activities.
• Provide coaching and follow-up support to help employees apply learning effectively in their day-to-day work.
• Adapt delivery based on learner experience, performance needs, and changes to Financial Aid processes or requirements.
• Support new employees through role readiness and transition from training into independent performance.
• Design and maintain Financial Aid learning experiences, training materials, job aids, process guides, practice activities, and role-based resources.
• Translate complex regulations, policies, processes, and system workflows into clear, practical guidance employees can use in their work.
• Contribute to the development and ongoing improvement of Financial Aid RoleReady resources, including role toolkits and readiness experiences.
• Create learning solutions that emphasize application and performance rather than information alone.
• Ensure learning materials remain current as processes, systems, regulations, and organizational expectations change.
• Maintain strong working knowledge of Financial Aid operations, including federal Title IV requirements and applicable institutional policies and procedures.
• Serve as a trusted resource for Financial Aid processes, workflows, systems, and common employee questions.
• Partner with Financial Aid leadership and appropriate compliance or policy owners to ensure training accurately reflects current requirements.
• Identify areas where employees may be experiencing confusion, inconsistency, or performance risk and recommend enablement solutions.
• Escalate policy, compliance, or process questions that require interpretation or decisions from the appropriate business owner.
• Administer and support Financial Aid peer-to-peer learning and knowledge-sharing channels to encourage collaboration, problem-solving, and consistent practices.
• Monitor employee questions and discussions, providing timely answers, guidance, or escalation to appropriate subject matter experts.
• Identify recurring questions, knowledge gaps, and opportunities to improve existing training, processes, and role-based resources.
• Translate insights from employee interactions into updates and enhancements to Financial Aid toolkits, job aids, and other enablement resources.
• Promote awareness, adoption, and ongoing use of available learning and performance support resources.
• Help shape the evolution of Financial Aid enablement by identifying opportunities to improve how employees learn, access information, and perform their work.
• Explore and contribute to the adoption of emerging technologies, including AI-enabled knowledge and performance-support solutions, where appropriate.

Skills

Financial Aid

Facilitation

Presentation

Coaching

Education

Bachelor's degree

Equivalent experience

Job description

As a leading healthcare education organization, Unitek Learning’s family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career. We offer a competitive salary, generous benefits, unlimited growth potential, and a collegiate work environment.

Job Description

Purpose of the Position

The Learning & Enablement Specialist, Financial Aid is responsible for developing and enablingemployees and leaders who support the financial aid lifecycle. In this role, you will serve as a Financial Aid subject matter expert, designing and deliveringlearning experiences, resources, and ongoing support that help employees understand expectations, apply processes correctly, and perform their roles confidently and consistently.
Beyond traditional training, you will play a key role in shaping the future of Financial Aidenablement at Unitek. You will help advance how employees access knowledge, developproficiency, collaborate with colleagues, and receive support in the flow of work. Throughemerging technologies, innovative learning approaches, and continuous improvement, you willhelp build a more effective, scalable, and responsive enablement experience.
Working closely with Financial Aid leadership, campus teams, and business partners, you willhelp accelerate role readiness, strengthen performance, and promote consistent, compliantFinancial Aid practices across Unitek.

Job Responsibilities

• Deliver onboarding, role-specific orientation, and ongoing training for Financial Aidemployees and leaders.
• Facilitate live virtual and in-person training, workshops, practice sessions, and
  reinforcement activities.
• Provide coaching and follow-up support to help employees apply learning effectively in
  their day-to-day work.
• Adapt delivery based on learner experience, performance needs, and changes to
  Financial Aid processes or requirements.
• Support new employees through role readiness and transition from training into
  independent performance.

• Design and maintain Financial Aid learning experiences, training materials, job aids,
  process guides, practice activities, and role-based resources.
• Translate complex regulations, policies, processes, and system workflows into clear,
  practical guidance employees can use in their work.
• Contribute to the development and ongoing improvement of Financial Aid RoleReady
  resources, including role toolkits and readiness experiences.
• Create learning solutions that emphasize application and performance rather than
  information alone.
• Ensure learning materials remain current as processes, systems, regulations, and
  organizational expectations change.

• Maintain strong working knowledge of Financial Aid operations, including federal Title IV
  requirements and applicable institutional policies and procedures.
• Serve as a trusted resource for Financial Aid processes, workflows, systems, and
  common employee questions.
• Partner with Financial Aid leadership and appropriate compliance or policy owners to
  ensure training accurately reflects current requirements.
• Identify areas where employees may be experiencing confusion, inconsistency, or
  performance risk and recommend enablement solutions.
• Escalate policy, compliance, or process questions that require interpretation or decisions
  from the appropriate business owner.

• Administer and support Financial Aid peer-to-peer learning and knowledge-sharing
  channels to encourage collaboration, problem-solving, and consistent practices.
• Monitor employee questions and discussions, providing timely answers, guidance, or
  escalation to appropriate subject matter experts.
• Identify recurring questions, knowledge gaps, and opportunities to improve existing
  training, processes, and role-based resources.
• Translate insights from employee interactions into updates and enhancements to
  Financial Aid toolkits, job aids, and other enablement resources.
• Promote awareness, adoption, and ongoing use of available learning and performance support resources.

• Help shape the evolution of Financial Aid enablement by identifying opportunities to
  improve how employees learn, access information, and perform their work.

• Explore and contribute to the adoption of emerging technologies, including AI-enabledknowledge and performance-support solutions, where appropriate.
  Partner with Capability & Enablement leadership to pilot new approaches, evaluate their
  effectiveness, and scale solutions that improve employee readiness and performance.
  Identify opportunities to simplify workflows, reduce repetitive questions, and make rolespecific knowledge easier to access and apply

Business partnership & performance support

• Build strong relationships with Financial Aid leaders and employees to understand
  business needs and performance challenges.
• Partner with leaders to distinguish knowledge or skill gaps from process, system, policy,
  or other performance barriers.
• Recommend training, resources, reinforcement, or other enablement approaches based
  on identified needs.
• Support leaders in reinforcing role expectations and effective practices following
  training.
• Participate in launches or changes that require Financial Aid employee training,
  communication, or adoption support.

Measurement & continuous improvement

• Gather employee and leader feedback to understand the effectiveness and usability of
  Financial Aid learning experiences and resources.
• Monitor training participation, readiness indicators, learner feedback, and other
  available measures of effectiveness.
• Identify opportunities to simplify, improve, consolidate, or retire training and resources.
• Use insights from employee questions, recurring errors, and performance trends to
  continuously improve Financial Aid enablement.
• Contribute to broader Capability & Enablement initiatives and share effective practices
  across functions.

Qualifications

Education, Experience, Knowledge, Skills, and Abilities

• Demonstrated experience working in Financial Aid within a postsecondary education
  environment.
• Strong working knowledge of federal financial aid requirements, including Title IV
  regulations and related Financial Aid processes.
• Experience using Financial Aid systems, tools, and federal aid platforms.
• Ability to translate complex or highly regulated processes into clear, practical instructions
  for others.
• Strong facilitation, presentation, and communication skills.
• Ability to coach employees and provide constructive, actionable feedback.

Preferred Experience, Knowledge, Skills, and Abilities

• Experience training, onboarding, coaching, or developing Financial Aid professionals.
• Experience developing training materials, job aids, process documentation, or other
  performance-support resources.
• Experience supporting employees across multiple campuses or locations.
• Experience with adult learning, instructional design, or learning technology.
• Bachelor's degree preferred; equivalent relevant education and experience will be
  considered.

What success looks like

• Financial Aid employees understand what is expected of them and have the knowledge
  and resources needed to perform their roles.
• New employees reach role readiness more quickly and with greater consistency.
• Training and resources accurately reflect current Financial Aid processes and
  requirements.
• Employees apply Financial Aid processes consistently and know where to go when
  exceptions or questions arise.
• Employees actively use knowledge-sharing channels to ask questions, exchange
  expertise, and solve problems.
• Recurring questions and knowledge gaps lead to improvements in the quality and
  usability of enablement resources.
• Leaders have greater visibility into employee readiness and areas requiring
  reinforcement.
• New enablement approaches and technologies contribute to improved employee
  performance, efficiency, and access to knowledge.
• Financial Aid employees view Capability & Enablement as a practical partner in helping
  them perform successfully

Additional Information

We Offer

• Medical, Dental and Vision starting the 1st of the month following 30 days of employment
• 2 Weeks' starting Vacation per year. Increasing based on years of service with company
• 12paid Holidays and 2Floating Holidays
• 401K with a Company Match
• Company Paid Life Insurance at 1x's your annual salary
• Leadership development and training for career advancement
• Tuition assistance and Forgiveness for you and your family up to 100% depending on program