Learning and Development Program Manager

Amazon; Oregon; On-site; USD 124,500 - 215,100; Full time

Benefits offered by this job

Medical benefits

Equity options

Sign-on payments

Comprehensive financial benefits

Job summary

An innovative company is searching for a Learning & Development Program Manager to shape the future of training and career development within a dynamic and diverse team. In this pivotal role, you will create and execute an accelerated training roadmap, ensuring the highest standards of onboarding and team development. Collaborating with cross-functional teams, you will leverage data-driven insights to enhance training programs and foster a culture of continuous improvement. Join a forward-thinking organization that values bold ideas and empowers you to make a significant impact on the growth of its workforce.

Qualifications

• 5+ years of experience in technical training development and delivery.
• 7+ years of program or project management experience.

Responsibilities

• Create and execute training programs for the AMER ACx team.
• Evaluate and improve current training resources based on data.

Skills

Program Management

Training Development

Data Analysis

Communication Skills

Presentation Skills

Education

Bachelor’s degree in Human Resources

Bachelor’s/Master’s degree in Engineering

Tools

Microsoft Office Suite

Job description

Learning and Development Program Manager

Job ID: 2898675 | Amazon Data Services, Inc.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Commissioning (ACx) is seeking an innovative and analytical Learning & Development (L&D) Program Manager who will be responsible for shaping the onboarding, training, and career development of the Americas (AMER) ACx team. The ideal candidate should be able to work in a cross-functional, fast-paced environment; has training development, program management, and communication skills.

As the AMER ACx L&D Program Manager, you will be responsible for the creation and execution of an accelerated roadmap to support all AMER regions. Successful candidates are collaborators who work closely with cross-functional teams to effectively prioritize and deploy training programs based on team and business needs. The role demands excellent verbal and written communication skills, strong presentation skills, and proficiency with Microsoft Office Suite and related program software.

Key job responsibilities

1. Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
2. Leads with a data-focused approach to evaluate current technical team skill sets, existing training resource quality, and new training resources to continually raise the “bar” for each team role at each level.
3. Conduct skill assessments of team members - directly and in partnership with team managers - to develop targeted training curriculums for all Cx team roles.
4. Develops and implements recorded training and experiential training on technical systems and specialty components.
5. Partners with internal Data Center (DC) Operations customers to develop training that aligns with customer needs.
6. Supports weekly onboarding and new hire equipment setup calls and related support.
7. Writes narratives to communicate training mental model and changes needed to be made to it.

About the team

The ACx team is a wholly independent business within the DCGS organization. This team of veteran professional Electrical Engineers, Mechanical Engineers, Controls Engineers, Architectural Engineers, Project Managers, Operators, and seasoned Amazonians are uniquely positioned to provide deeply detailed engineering and operational review and testing of equipment designs, operational functionality, and construction practices. We are focused on ensuring the rapid delivery of a quality product while maintaining full transparency, recording metrics of manufacturer/contractor/equipment issues pre-PFHO, and identifying opportunities for all our peers and customers.

The Commissioning Engineers (CxE) provide testing and validation oversight of AWS data center electrical and mechanical infrastructure. CxEs review design documents, lead Factory Witness Testing (FWT), and manage third-party commissioning vendors in the performance of onsite pre-functional, functional, and integrated systems testing. They take ownership of their projects’ successes by diving deep to resolve technical issues and having a bias for action to address ever-changing schedule and coordination demands onsite. Additionally, CxEs communicate lessons learned and continuously collaborate on program improvements.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

BASIC QUALIFICATIONS

• Bachelor’s degree in Human Resources, Training and Development, or related field.
• 5+ years of experience developing and delivering technical training.
• 7+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership in a data-focused deliverable.

PREFERRED QUALIFICATIONS

• 5+ years’ experience driving process improvements.
• Bachelor’s/Master’s degree in Engineering (Electrical or Mechanical), Engineering Management, or technical field.
• Certification in training and development from the Association for Talent Development (ATD), International Society for Performance Improvement (ISPI), SHRM, or similar organization.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $215,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit this link.