Learn MoreTSP Consolidation Specialist

Auto Portability; Washington (District of Columbia); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Hybrid work opportunities

Bonus potential

Paid time off

Paid holidays

Insurance from day one

401k with employer match

Job summary

Retirement Clearinghouse is seeking a TSP Consolidation Specialist for hybrid work opportunities. The role involves responding to participant inquiries, managing leads, and coordinating with financial institutions to process retirement consolidation paperwork.

Strong communication, detail orientation, and MS Office proficiency are required. Shifts run Monday–Friday, with pay of $21/hour plus 5–10% shift differentials depending on the shift.

Qualifications

• Minimum 1–2 years of call center/customer service experience.
• Proven ability to manage a large number of cases.
• Superior verbal and written communication skills.
• Keen ability to pay close attention to detail.
• MS Office skills (Word, Excel, and Outlook) are a must.

Responsibilities

• Respond to participant inquiries via inbound calls in a professional and accurate manner.
• Manage and track participant leads, including timely outbound communications and follow-up.
• Maintain detailed account notes to support accurate processing and communication.
• Serve as a liaison between participants and financial institutions to obtain required documentation.
• Prepare and pre-fill consolidation paperwork, monitor all associated financial transactions, and interact with third parties involved in money movement process

Skills

Customer service

Attention to detail

MS Office

Verbal and written communication

Education

Bachelor’s Degree in Business or related field

Job description

TSP Consolidation Specialist—Hybrid Work Opportunities

Retirement Clearinghouse was named one of Charlotte Magazine’s Top Places to Work in 2024. 2025 and 2026. Here, you’ll help millions of Americans preserve their retirement savings using innovative technology and supportive, no-pressure service.

What You Will Do

• Respond to participant inquiries via inbound calls in a professional and accurate manner.
• Manage and track participant leads, including timely outbound communications and follow-up.
• Maintain detailed account notes to support accurate processing and communication.
• Serve as a liaison between participants and financial institutions to obtain required documentation.
• Prepare and pre-fill consolidation paperwork, monitor all associated financial transactions, and interact with third parties involved in money movement process

Shift: Monday through Friday, 9a to 6p(1 position) or 11a to 8p(1 position)

Pay Rate: $21.00 per hour, plus a shift differential of 5% for the 11:00 a.m. to 8:00 p.m. shift or 10% for the 12:00 p.m. to 9:00 p.m. shift.

Minimum Qualifications

• Bachelor’s Degree in Business or related field is preferred
• A minimum of 1-2 years of call center/customer service experience
• Financial services/ retirement plan experience is a plus
• Proven ability to manage a large number of cases
• Knowledge of retirement industry products and services progressive
• Superior verbal and written communication skills
• Keen ability to pay close attention to detail
• MS Office skills (Word, Excel, and Outlook) are a must

Top Benefits Or Perks

• A culture that fosters a positive work life balance.
• Hybrid work opportunities.
• Competitive hourly rate with Bonus potential.
• up to 18 days of Paid Time Off per year, 7 sick days per year.
• Paid holidays
• Medical, dental, vision, short-term disability, long-term disability, life insurance benefits on day 1 of employment
• 401k eligibility and 100% vesting with employer matching on day 1 of employment.
• Professional Growth and Career Advancement Opportunities

Training is provided to all new hires to help you achieve your goals and ensure your success! Applicants will complete a minimum 4-week training program that will be onsite. Upon successful completion of the onsite training, candidates will be permitted to work remotely on the same terms and conditions as other employees in the position. Employees who wish to work onsite may do so in our state-of-the-art office!

Location

Retirement Clearinghouse is in the Ayrsley area located in Charlotte, NC, the second largest banking center in the United States.

Retirement Clearinghouse is an EEO employer and participates in the E-Verify program. Pre-employment background checks will be performed upon offer of employment.