Leander Plus! Bakery - Food Service Rep - Part time

H-E-B; Leander (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

H-E-B in Texas is seeking a Food Service Representative to maintain a well-stocked department and provide superior customer service. You will prepare, package, and merchandise fresh products daily while upholding food safety and sanitation standards.

In this role, you will assist customers, take orders, and support bakery, deli, and prepared foods sections with production and inventory tasks. The position requires stamina for a fast-paced retail environment and a commitment to quality and

Qualifications

• Knowledge of computer systems and equipment (e.g., PC, scales, label machine) is required.
• Strong customer service skills are required.
• Excellent communication and interpersonal abilities are required.
• Reading and writing skills are required.
• Planning and organizing skills are required.
• Ability to work in a fast-paced environment is required.

Responsibilities

• Provides superior customer service.
• Takes orders from customers by telephone or in person.
• Answers customer questions regarding products; assists them with selections.
• Prepares, packages, and merchandises fresh product.
• Slices, packages, labels, rotates, and culls products for quality.
• Assists in technical areas as needed (e.g., basic set-up and clean-up processes).
• Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales.
• Cleans and sanitizes display cases.
• Operates and maintains equipment properly.
• Complies with food safety and sanitation standards.
• Complies with department and store operating procedures.
• Records production and shrink to aid in production planning (Bakery).
• Assists in baking, frying, and decorating as needed (Bakery).
• Takes care of service counter customers (Deli).
• Uses ordering system applications (Deli).
• Performs inventory management processes (MSI, PAW) as required (Deli).
• Ensures catering orders are prepared and ready for customer pickup (Deli).
• Performs sanitation and maintenance tasks for Deli slicers (Deli).
• Serves and packages products at customer requests (Prepared Foods).
• Educates customers on preparation/reheating instructions (Prepared Foods).
• Prepackages condiments for prepared foods.
• Cuts, slices, dices, chops food in preparation for chef.

Skills

Customer service

Communication

Interpersonal skills

Reading and writing

Planning and organizing

Fast-paced environment

Education

HS Diploma or GED or equivalent

Job description

Responsibilities

Job Summary: As a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards.

Key Responsibilities & Essential Functions:

Customer Service

• Provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections

Food Service / Production

• Prepares, packages, and merchandises fresh product effectively
• Slices, packages, labels, rotates, and culls products for poor quality
• Assists in technical areas as needed (e.g., basic set-up and clean-up processes)

Sales

• Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales

Food Safety

• Cleans and sanitizes display cases
• Operates / maintains equipment properly
• Complies with H-E-B food safety and sanitation standards
• Complies with department / Store operating procedures

Additional Department-Specific Responsibilities

BAKERY

• Records production and shrink to aid in production planning
• Assists in technical areas as needed (e.g., baking, frying, and decorating)
• Culls bakery products for poor quality, expiration dates

DELI

• Takes care of service counter Customers
• Uses ordering system applications
• Uses Fresh Production Planner
• Performs inventory management processes (MSI, PAW) as required
• If applicable, ensures catering orders are prepared and ready in time for Customer pickup
• Performs all sanitation and maintenance tasks for Deli slicers

PREPARED FOODS

• Serves / packages products at customer's request
• Educates customers on preparation / reheating instructions of prepared foods
• Prepackages condiments (sauces, dressings) for prepared food items
• Cuts, slices, dices, chops, food in preparation for chef

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements

Age Requirement

• 18+

Knowledge/Skills/Abilities

• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) - Required
• Strong customer service skills - Required
• Communication and interpersonal skills - Required
• Reading and writing skills - Required
• Planning and organizing skills - Required
• Ability to work in a fast-paced environment - Required

Education

• HS Diploma or GED or equivalent - Required

Licenses/Certifications

• Completion of Company Orientation - Required
• Food safety and sanitation training - upon hire - Required

Physical Demands & Working Conditions

• Function in a fast-paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Perform the following, based on your Department:
• Bakery:
• Constantly reach at waist, grasp
• Frequently stand, walk, reach at shoulder, bend
• Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
• Occasionally be exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs**
• Deli:
• Constantly reach at waist, grasp
• Frequently stand, walk, stoop
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**
• While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 8/1/2021