Leader in Training - San Francisco

Blue Bottle Coffee Inc; San Francisco (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health, dental, vision

Coffee training

SCA membership

401(k)

Paid time off

Discount on products

Free drinks on shifts

FSAs & commuter benefits

Employee Assistance Program

Job summary

Blue Bottle Coffee Inc. seeks a Leader in Training to guide cafe teams, uphold standards, and meet business goals. You’ll partner with the Cafe Leader on operations, inventory, and workflow optimization, while fostering learning and hospitality excellence.

Relocation within a 50-mile radius of the market area is required. You will help shape culture, training, and customer experience in a fast-paced coffee environment.

Qualifications

• 1–2 years in a leadership role or leading a team (prefer coffee/food & beverage)
• Completed Blue Bottle Academy’s Barista training and validation program or will complete within 90 days post-hire
• Food Safety Certification required for the state and role, or obtained within 30 days post-hire
• Familiarity with online collaboration tools including Google Docs
• Flexible schedule mornings, evenings, weekends, and holidays
• Ability to smell and taste coffee and food for quality control
• Ability to listen and speak with guests to take/fill orders and guide experiences

Responsibilities

• Lead cafe operations in the absence of the Cafe Leader
• Foster respect, inclusivity, and learning within the team
• Uphold Blue Bottle sustainability values
• Assist in recruiting and manage performance
• Optimize staffing and shifts for exemplary hospitality
• Enhance guest experiences through engagement and product education
• Collaborate on business analysis, planning, and scheduling

Skills

Leadership

Coaching

Communication

Teamwork

Problem solving

Empathy

Education

Barista training

Food Safety Certification

Tools

Google Docs

Job description

At Blue Bottle, our mission is to connect the world to delicious coffee. From seed to cup, we elevate the craft of coffee in everything we do. We strive to build a better tomorrow by investing in what matters: a sustainable future for our people, the company, and our planet.

About the Job

As a Blue Bottle Leader in Training, you assume a pivotal role in guiding the team members towards consistently delivering exceptional hospitality and coffee experiences, all while ensuring adherence to cafe standards and attainment of business objectives.

The Leader in Training collaborates closely with the Cafe Leader to oversee critical aspects such as ordering, inventory management, and workflow optimization, aiming to enhance the financial and operational performance of the cafe. They also play a key role in nurturing a culture of continuous learning within the team, prioritizing training and development initiatives that focus on hospitality excellence, product quality, and overall team growth. In essence, they serve as catalysts for excellence, fostering the highest standards among their team members, guests, and the business alike.

Must be willing to relocate within a 50-mile radius of our market area.

Aligned with our Guiding Principles, our Leaders in Training serve as inspirational figures, embodying the core values of Blue Bottle and setting the standard for excellence in leadership. They invite our team members, vendors, and guests to create community through coffee.

You Will:

• Assume full accountability for cafe operations in the absence of the Cafe Leader, ensuring smooth and efficient functioning
• Foster a culture of respect, inclusivity, and continuous learning within the team, celebrating diversity and promoting development through feedback, coaching, and mentoring
• Communicate and uphold Blue Bottle's sustainability values, motivating team members to contribute to organizational goals
• Assist in recruiting a diverse team and manage performance through feedback, recognition, and addressing concerns promptly
• Optimize staffing and shift management to deliver exemplary hospitality, adhering to quality standards for beverage and food preparation
• Enhance guest experience through engagement, technical product education, and handling feedback and escalations professionally
• Collaborate with the Cafe Leader on business analysis, strategic planning, and action plans for sales, restocking, merchandising, inventory, and scheduling
• Ensure accurate accounting of transactions, maintain inventory levels, and contribute to scheduling activities
• Adhere to safety policies and procedures, report concerns, and promote a safe and respectful workplace
• Manage controllable budget and labor hours efficiently, ensuring accountability and reporting any issues promptly

You Are:

• Adept at coaching individuals of diverse learning styles and backgrounds, demonstrating patience and adaptability to ensure their success
• A catalyst for excellence, setting and upholding elevated standards for both themselves and their team members
• A consummate communicator proficient in imparting information effectively and delivering constructive feedback with tact and empathy
• Exhibits astute judgment and decision-making capabilities, approaching challenging situations with a proactive and positive problem-solving mindset
• A collaborative strategist adept at identifying and eliminating obstacles to streamline processes and achieve goals, prioritizing clear communication and decisive action
• Committed to fostering a culture of empathy and understanding, valuing meaningful connections with both team members and guests
• Driven dedication to environmental sustainability, actively pursuing initiatives that contribute to a sustainable future for our people, our company, and our planet
• Eligible to work in the United States and 18 years of age or older

You Have:

• 1-2 years working in a leadership role or experience leading a team, with a strong preference for coffee, food, and beverage
• Completed Blue Bottle Academy’s Barista training and validation program or will complete it within 90 days post-hire
• Existing Food Safety Certification required for the state you will be working in and for your specific role, or will obtain it within 30 days post-hire
• Familiarity with online collaboration and organization tools, including Google Docs
• A flexible schedule and are available to work mornings, evenings, weekends, and holidays
• Ability to smell and taste; you’re tasting and smelling coffee and food, helping ensure quality control for each cup and plate
• Ability to listen and speak; you’re listening and speaking with our guests to take and fill orders, and guide and create experiences.
• The role is performed in an environment that may involve exposure to environmental conditions, including elevated temperatures from food and beverage preparation equipment, and cooler temperatures in refrigerated spaces

A few benefits we offer:

• Comprehensive health, dental, and vision coverage for eligible employees starting on your first day
• Best-in-class coffee training and continuing education
• Free membership into the Specialty Coffee Association of America and discounts on events (including Expos and Championships)
• 401(k) plan
• Paid time off & paid volunteer hours
• 50% discount on all products, both online and in-cafe; this includes food, beverages, whole-bean coffee, and merchandise
• 2 free drinks during shifts for cafe team members
• Flexible spending account & commuter benefits
• Employee Assistance Program
• Additional benefits information

• $23.32 - $23.32 an hour
• $23.32 per hour + tips averaging approximately $5-$9 per shift hour

Blue Bottle is an Equal Opportunity Employer. We value an open mind, dedication to work, and a collaborative spirit. We hire based on these qualities, a job’s requirements, our business’s needs, and an applicant’s qualifications. We do not tolerate discrimination or harassment of any kind in the hiring process or in the workplace.

We comply with the ADA and provide reasonable accommodations that allow qualified applicants/employees to perform the essential functions of the job. We also provide reasonable religious accommodations to applicants/employees to allow them to practice their bona fide religious beliefs. To request an accommodation, contact your People Partner.

We may refuse to hire relatives of present employees if doing so could result in actual or potential problems in supervision, security, safety, or morale, or if doing so could create other conflicts of interest.

We will consider employment-qualified applicants with arrest and conviction records.

We participate in E-Verify. We will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. We will only use E-Verify once an employee has accepted a job offer and completed the Form I-9.